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MajorMobiles

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GB
1 review
6 helpful votes
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Happy Customer
September 25, 2019
Updated review

Good service. I received my S10 a day later than expected. The phone was well packaged and brand new. UK fast charger adaptor was included as well as a phone case (for the back) and additional storage memory card. My only critique regarding the phone is battery life; it could be better. I will probably get a longer charging cable as I feel the one included is a bit too short for my liking. I am also not a fan of ear pods. Overall, very satisfied.

Date of experience: September 25, 2019

Very good service
September 17, 2019
Previous review

Very good service.

Date of experience: September 17, 2019
GB
1 review
14 helpful votes
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A brilliant experience! The entire process from ordering to receiving was a seamless pleasure. Very fast dispatch and a minor issue with the order was addressed within a matter of hours by Melanie in Customer Satisfaction Department with a further follow up email to check if the issue was resolved!
I would definitely use Major Mobiles again and spread the word amongst my friends.

Date of experience: July 10, 2020
GB
2 reviews
0 helpful votes
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Excellent service
October 3, 2019

The mobile I ordered was delivered in very quick time and is really beautiful, I would recommend the class front is very easy marked as I just put mine in my hand bag and on inspection my new phone was scratched quite a bit bummer. Now got a cover to stop this happening. But the over all service from Major Mobiles is one I would recommend to anyone

Date of experience: September 30, 2019
GB
1 review
3 helpful votes
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Very Happy with the whole experience
October 2, 2019

I was a bit anxious about ordering from this sort of company. I have to say they where great and very helpful communicating via email as I am deaf.

Ordered (August 2019) a S10 Plus for my wife and a S10 for myself. They arrived quickly, great packaging and phone in great condition and it works well.

I will certainly buy from them again in the future, I will soon buy a upgraded Ipad.

Date of experience: October 2, 2019
GB
1 review
11 helpful votes
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First rate online seller!
February 13, 2020

I do not hesitate in highly recommending this online company. Excellent service and competitive prices. Will certainly be back for any tech products in the future. (Item purchased, iPad 7th gen 10.5)
Thanks again, Dave Starr.

Date of experience: February 13, 2020
GB
1 review
2 helpful votes
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Fabulous expereince and cheap prices
September 15, 2019

I thought these guys could not be real when I saw the prices. I was delighted that they proved me wrong. 20% cheaper than ANYONE else and delivery the next day exactly as promised.

Thanks MajorMobiles

Date of experience: September 15, 2019
GB
1 review
0 helpful votes
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Not good customer service
October 15, 2019

They didn't respond to my emails which made me feel uncomfortable for trusting to buy from their site. They delayed my refund by a week, I had to call them to receive it. Only reason it's not a 1 star is because they gave the refund.

MajorMobiles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 13, 2019
GB
1 review
1 helpful vote
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Avoid it.
March 9, 2021

I tried to get in touch as my iPad was showing few faults. Sent them emails. No reply. Their service is the poorest. I will not buy again and will not advise anyone to buy from them.
AVOID IT. YOU WILL REGRET IT.

Date of experience: March 9, 2021
GB
3 reviews
11 helpful votes
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Cheap Imports! AVOID
November 12, 2020

Major Mobiles sell phones which are imported from Panama at a fraction of price. Therefore, the frequencies are not appropriate for UK market so phone reception will be significantly impaired. Plus some functionality is not available such as Samsung Pay. No refund after 30 days despite advertised. AVOID!

Date of experience: November 12, 2020
GB
1 review
0 helpful votes
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DONT BUY OFF THIS COMPANY BE WARNED! READ THE REVIEWS!Took my money and sent an email to confirm payment then all gone quiet. Payed for expedited delivery(£9.90) and got nothing delivered. Not had the email to say posted as the first email said I would receive.£568 lighter now and started proceedings to get money back! They don't answer emails or the *******770 phone number!
DONT USE THIS COMPANY THEY ARE CRAP! I should have read the reviews! Merry Xmas with no presents! UPDATE 21/12/22 still no response or product delivered! How do I explain this to the kids that they have no presents?
Update: the parcel was delivered 28/12/22 to a neighbour by DPD as I was on holiday. Just got back 31/12/22 to find only one iPad instead of 2 in the package! Just no end to this problem with a non contactable business. And yes an adapter plug in the package as non uk item!

Date of experience: January 1, 2023
GB
1 review
7 helpful votes
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Zero stars
December 2, 2020

Would be zero stars if possible. Worst retail experience of my life. Impossible to get a response to an issue by phone as you get to reception over and over again and they promise someone will get back immediately but nothing happens day after day. Emails too are never responded to. Horrible.

Date of experience: December 2, 2020
GB
1 review
4 helpful votes
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We have had a terrible experience with Major Mobiles. Our iPad although cheap stopped working, just would not charge or switch on. We tried to claim from the warranty as advertised on their website. We could not get anywhere with them just ignored us when we refused their offer of a pittance one of payment of £30. No offer of replacement or repair.

We tried to take them to court as we are rightfully entitled to claim under the warranty, to find they are trading illegally. They make it impossible to find their trading address to send a claim to, and have not updated their details with companies house - who are trying to now strike them off for failing to submit their accounts.

Most of the reviews are made soon after purchase, but many more buyers are experiencing this same issue finding they cannot claim from the warranty and items being faulty.

If you want a cheaper iPad and are willing to replace in 12 months time then you'll be fine. If you expect a bit more including a reply from an email then go direct to Apple. Don't be fooled by the reviews and buy direct don't be ripped off like we were.

Date of experience: October 4, 2021
GB
1 review
1 helpful vote
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I am more than pleased from the initial purchase right through to delivery. Very quick and fast delivery. I was kept updated at all times and things couldn't have gone any smoother. This was my first time using MajorMobiles and I am most impressed with the reliable service that they provided so it's 5 stars from me!

Date of experience: May 21, 2020
GB
1 review
11 helpful votes
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I ordered a Brand New Samsung A71 and it arrived within 3 working days via DPD. Not being the most technical of people and having a few queries, I contacted MajorMobiles.com by email with my questions and the very helpful Melanie G (not the Spice Girl?!) replied within less than 1 hour!

Typically, I then had more further technical questions, which I was promised would be answered after referral to a technical colleague. Melanie G delivered on her promise and answered my further queries within 24 hours by email. Now that's what you call Customer Service. I would have given 10 stars but the maximum only appears to be 5.

Date of experience: June 5, 2020
GB
1 review
0 helpful votes
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Great Value
September 18, 2019

Brand new unlocked Samsung Galaxy S10. Sceptical because of price. Bought end of August 2019 in sale at £569. Arrived well packaged in sealed box included AKG ear buds, phone cover and Samsung fast charge UK plug. Great phone, excellent price and service. Would definitely recommend.

Date of experience: September 15, 2019
New York
1 review
1 helpful vote
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Good product
September 17, 2019

Good company, not heard of these people before so was a little apprehensive.
After I placed the order I had confirmation quite quickly then things went a little quiet for a couple of days.
Next thing I knew it was being delivered next day.
All in all I got what I wanted at a very very good price.
Regards

Date of experience: September 17, 2019
GB
1 review
14 helpful votes
Follow Margaret M.
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I ordered an iPad Air with a little trepidation but needn't have worried as all was good and the price was so much better than most other places. Despite not paying for quick delivery I got my iPad next day and it came boxed etc as if straight from Apple. Really pleased and if you are looking for an iPad do not hesitate to contact Majormobiles.

Date of experience: July 15, 2020
GB
1 review
12 helpful votes
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I needed a replacement for my much loved but out-of-date Apple ipad. Major Mobiles offered a significant discount on the recommended price and having placed the online order, my ipad arrived the very next day.

The 7th generation 10.2 inch ipad is a big improvement on my older model and the customer service from Major Mobiles is first class. I highly recommend this company and I will certainly be dealing with them again.

This is an independent and honest review from a genuine customer.

Date of experience: July 31, 2020
GB
1 review
3 helpful votes
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Galaxy S10
September 17, 2019

Bought Galaxy S10, great phone at great price. Looks like it was for Spanish market as when switched default language was Spanish, but just pressed English. Had the phone for a month, no problems, love it.

Date of experience: September 16, 2019
GB
1 review
9 helpful votes
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I cannot thank this company and all its hard working staff enough for their extremely hard work and efficiencydespite the current climate we find ourselves living in. Melanie particularly who immediately replied to my anxious queries with first class courtesy and reassurance. After this reassuring advice I purchased my ipad with confidence on 30th June from their company in England and it arrived the very next morning 1st July. Thank you Major Mobiles for all your hard work. I will definitely use you again.

Date of experience: July 1, 2020

Overview

MajorMobiles has a rating of 3 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. MajorMobiles ranks 12th among Mobile Phones sites.

service
16
value
17
shipping
16
returns
11
quality
14
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51 reviews