On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Mainely Urns Reviews Summary
Mainely Urns has garnered a positive reputation for its high-quality products and exceptional customer service, particularly noted for its prompt communication and attention to detail during emotionally challenging times. Customers frequently express satisfaction with the personalized service and the timely delivery of items. However, some concerns have been raised regarding specific requests not being fulfilled, such as engraving details. Overall, the company's compassionate approach and commitment to customer care stand out, making it a preferred choice for memorial products despite occasional service inconsistencies.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I can't tell you how amazed I am - not just with your product, which is absolutely beautiful and well made, but with your customer service as well. From order confirmation to updating me when I will receive it, and right through to shipping and follow up. Your company is not only very professional but extremely caring and compassionate, especially knowing the circumstances. I could not be more pleased and will recommend your company - and the fine, caring people who work there, to all my friends & family.
Outstanding customer service. I contact them on a Thursday and my item was shipped on Monday.
No one wants cremated ashes to deal with, but this urn is a perfect resting place for these ashes.
The response times and overall customer service was exceptional! Very pleased with the provide quality and the kindness shown by staff during the difficult of losing a pet! I would highly recommend this company!
It turned out perfect and helps bring closure to a very difficult loss. Customer service communication was great. I didn't realize I had paid for an extra photo side so they let me know that I could submit another photo or get a refund for the additional side. I sent in another photo and received another proof. Everything turned out perfect.
Website it super easy to navigate and workers are super friendly and helpful with making sure you receive what you want. Definitely would recommend!
Needed help with memorial and I was treated with respect and helpful service.
Ordering the urn was easy and simple. There are several choices to fit many different needs and likes. Received the urn very fast. Very nice quality!
Loved the service, the timeliness and the casket. Working with you was such a good experience. The casket arrive promptly in great condition and just as advertised. Thanks
It took awhile to get it. Waited a month and I received the ashes in the first week I ordered it. The urn was very nice and they packaged it very well.
I was happy to get it and finally be able to put my dogs ashes in a nice urn that I will have forever.
Urn picture and saying we're just as I pictured I'm very pleased
Mainely Urns makes the choice for choosing a burial casket for a loved pet very uncomplicated and they do it with compassion and consideration.
They were very easy to work with. Great customer service and communication through emails. The urn came Ina reasonable time, came packaged well to protect against damage, and the urn is just how we wanted! It came out beautifully!
I highly recommend this company to anybody the love and time they put into there work is amazing I can honestly say perfection is there goal I would like to thank the entire staff for the time they received my request to the time they said it would be delivered I can not brag enuff on the job well done keep up the great work
I was pleased that we received a proof to be sure the plaque would look how we wanted it to look. No surprises!
I was impressed with the service. Arrived very quickly
It was perfect! Easy to order. They confirm you like it before they engrave it. Super fast shipping and they did a wonderful job!
From the business
Since 2003 our mission is and has always been to provide the easiest and most economical way for families to buy cremation urns, grave marker and sypathy gifts online We are different because we specialize in the personalization, making a generic urn unique with laser engraving, rotarly engraving, photographs, appliqués, and UV printing.
The Internet ought to be used to help save families money and provide a private, in-home, convenient shopping experience. With over 100,000 satisfied customer Mainely Urns is one of the most trusted and largest online sources for cremation urns, burial urns, pet urns and funeral products.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members