Madewell

I bought a suede bucket bag from them. It's very nice looking and exactly what I want — except the bag arrived with a foul odor. Online research suggests that bad smelling leather comes from cheap and/or unethical manufacturing processes. Chat and email to Madewell resulted in an immediate issue of a return label. I actually want to keep the bag, but I do want to know why it smells and how to remove the odor. No response. There is no way to connect with someone by phone, and no attention to listening to the customer. You only get chatbot a, virtual assistants, or humans trained to function as bots. When I told my daughter I'd ordered something from Madewell, she told me about their dicey reputation. This confirms it.

Incredibly overpriced Chinese- and Vietnamese-made junk. Returns take FOREVER...if you don't have a Madewell brick-and-mortar store near you, you will have to make your returns via USPS, and you'll wait an eternity for your money back. It's just not worth the trouble for such ordinary items.

I placed an order then had to reorder my item. I returned bc it didnt fit and was promised a giftcard and also was charged for my item...no integrity with this company and all lies.

Madewell is just not trustworthy or easy. They don't deliver. Trying to get credit for products they didn't ddeliveris a nightmare. 3 times they have sent the wrong product or size. Amazon, Quince, Nordstroms are all simple, straightforward and deliver products as promised.

I wanted to return a new item with tags (didn't fit) that was received as a gift over the holidays. The item was purchased in advance of the holidays. People usually do their shopping "before" Christmas. I was told that they would take an exchange (even though I was planning to exchange it for an even more expensive item). So I'm stuck with a sweater that doesn't fit. Although I appreciated their quality in the past, I will never buy from them. They don't honor the fact that people have busy lives..

They cancel your order after taking the money (expensive items on sale to make it interesting). Then no way to access your account, or the customer service. You can ask password reset but enter a loop. The emails to customer service cannot be delivered. This is a SCAM site: https://www.madewell.com/

I am very disappointed with the customer service of Madewell. I bought my jeans over a year ago, and unfortunately, Madewell only looks at the 'calendar age' and not the physical age of a product. I provided photos of the jeans and there are no signs of wear and tear anywhere, while there is a perfect rip in the denim along a seam of one of the back pockets. I rotate these jeans among many others and I wash them minimally and always with cold water. This way my jeans last me about 10 years.

None of this matters to Madewell, which to me means they don't stand for their product. They lost my loyalty for sure.

They had 70% off sale and I placed an order. My credit card was charged on the third day but I never received shipping confirmation. Two weeks passed I had to contact customer service. They said due to system error they couldn't process my order and will cancel my order. Easy excuse. Why did you charge me in the first place? They still have the item in stock. So they just use the sale to scam you into placing orders so they can charge you and get the money. They refund you later but they had your money for at least a few weeks.

I have requested to be removed from their email lists over 50+ times now - and they continue to bombard me with at least one email a day - which I have now marked as spam. DON'T sign up for their email list unless you want to experience this.

Just to reiterate the other reviews here, they have horrible shop policies. You have 30 days for returns, even if you ship it 10 days before the due date, they don't receive it. Then you get a gift card, JCrew does the same, over them. Also, I've gotten three pairs of pants and the fits are awful.

I ordered a bikini from Madewell and was sent half of it in a timely fashion. It has been a month and I am still waiting on the swimsuit top. Despite multiple attempts to contact Madewell, they have no interest in ensuring that I will be a returning customer and continue repeating that the timeframe listed on the website when you buy something is not guaranteed.

Totally ripped me off. I used a gift card in combination with a credit card. I returned a few items and was refunded the gift card FIRST. Literally gave me a $100 e-gift card and $5 back on my credit card. I reached out to customer service and talked to upper management and they just said sorry that's our policy. Genuinely feel like I was stolen from.

My new jeans had a fabric defect that caused a split by the back pocket after 6 months of light wear. As the fabric was clearly the problem I took them back asking for a replacement or repair. The rude salesgirls were unwilling to make it right in any way. Madecrappy is more like it! Taking my dollars elsewhere.

I'm a big believer in you get what you pay for, well not with Madewell. Their products are not cheap in the slightest and their shipping was terrible. I usually buy Madewell from Nordstrom; this was my first time buying directly from them. I did not understand they had different ways to get your item shipped so I was confused as to why my product was taking so long to ship. When I contact them, they were completely unhelpful and just copied and pasted a response. When I order from Chanel, I have a tracking number by the end of the day. If you are ordering $150 jeans, you should be able to count on great service. I will never order from Madewell again. It's back to Nordstrom for me!

They just processed my refund and are refunding me not even half of the original price paid (including the shipping). I ordered shorts in size 26 and could literally fold them around me in HALF! And Madewell has the gall to charge me £30 for returning the item to their facilities in Southampton from London (after having paid £15 for "international" shipping...). SERIOUSLY? Will be taking this up with my bank, because this screams illegal to me. They are outright stealing from customers! I highly advise anyone considering ordering from them against doing so. The authorities should take a thorough look at these companies' (J. Crew and Madewell) business practices. Wish I could report them to the SEC or something.

Had to ship a return. It was posted w/in 30 days, but it has to be received and processed. TERRIBLE!

Don't use this website. Fake website. Not delivering any order. No refund... no customer care simply earning with website. Government should ban this type of website

Listen, I love Madewell and their clothing and the girls in the shops are always so nice... The online customer service however? Is the literal worst. I've worked online retail, I get it, but they literally will never even break a sweat to at least look like they want to help. I've had to contact them 4 times... every. Single. Time. "Sorry can't help!" Then why are you hired? Their policies are terrible and they just don't care. It shows. Come on Madewell, be better. Do better.

I order 2 night suits on 19th Nov and still not delivered. It's been almost 2 months. I didn't even get a refund. I drop an email also at customer support no reply from them. Madewell is cheating people by taking money. Don't be fool and don't buy stuffs from here.

Within 8 weeks, three of the four tee-shirts that I ordered had small holes in the front. I submitted a review that was approved by Madewell, but not published anywhere that I could find. I question the legitimacy of the glowing reviews on the website. If you are looking for a disposable shirt, you have found it because Madewell does not allow returns for shirts that have been worn and washed. DO NOT BUY FROM MADEWELL.

I just recently started ordering with Madewell, and gave unfortunately had issues with every single order. The first order arrived much later than expected, and two of the items were waitlisted.

The second order I received was not my order. I received women's jeans instead of the men's tee I had ordered. I called and got yelled at by the customer service associate, had to speak to a supervisor, and was told they were already aware that I had not received the correct order, and the new order would be sent to me overnight. But they had not updated me until I called.

The third order, a waitlisted item was suddenly cancelled because they claimed the charge was not authorized. I had to call to get the item re-authorized, to be told that the item was shipping (that's why the Apple Pay was being authorized), but by the end of the call I was again informed the item was waitlisted until July 18th (two weeks from now).

It has been very confusing and very dissatisfying knowing that my orders will almost never be correct with their online services.

I do a lot of online shopping. I can honestly say this company has the worst customer service. I was sent the wrong item. They want me to ship it back to them and then reorder my item. So they made the mistake but they want me to fix it. Not shopping with them again.

I've had two pairs of jeans from Madewell that I have had to throw out within 6 months. The first pair ripped in the crotch area and the zipper broke on the other pair. I also had a shirt from there where the sleeves started to fall apart at the seams. And it's not like their stuff is cheap.