Marcus P.

I just recently started ordering with Madewell, and gave unfortunately had issues with every single order. The first order arrived much later than expected, and two of the items were waitlisted.

The second order I received was not my order. I received women's jeans instead of the men's tee I had ordered. I called and got yelled at by the customer service associate, had to speak to a supervisor, and was told they were already aware that I had not received the correct order, and the new order would be sent to me overnight. But they had not updated me until I called.

The third order, a waitlisted item was suddenly cancelled because they claimed the charge was not authorized. I had to call to get the item re-authorized, to be told that the item was shipping (that's why the Apple Pay was being authorized), but by the end of the call I was again informed the item was waitlisted until July 18th (two weeks from now).

It has been very confusing and very dissatisfying knowing that my orders will almost never be correct with their online services.