Macy's

Bought two pieces of jewelry at the end of November. Next day they went on sale, Family and Friends sale 30%off. I called customer service for a price adjustment and stated she'd credit me the difference and would be on my credit card, never happened. Called Macy's Customer Service again, 3 people later who I could barely understand promised another credit to my card again. This time only partial credit received! It's not that difficult! I'm not calling a fourth time and staying on hold again for 45 minutes as I get transferred from one operator to another. I won't be shopping Macy's anymore. A simple call for a price adjustment turned into a very difficult task apparently.

You would think that a store that has high prices would have better service. I can get better at service at cheaper stores. They said it in processed but it has been to months that I have requsted help with my problem. Thank you a lot macy"s for nothing I will never shop here again but I will continue to try to get my money. Unhappy shopper

For Christmas I made a purchase at Macy's and pay extra to get my kid an expensive toy, so it was the only gift that I can buy for him. Now Macy's say we are sorry but it's not going to be here on time and also, we can't refund or even made a good discount for the inconvenience. I bought it with time, but now I don't have the time to get the only toy that he wants for Christmas. This is incredible that this company after a mistake like this can't even made nothing to repair the damage.

I made an order of 2 pairs of shoes in November 2021, Unfortunately, I receive just one pair. I made follow up emails several times, calls but nothing has done yet. The customer service promised me to refund but nothing yet. I'm very disappointed with this site since it was my first purchase. I made an order November 2021 and it's March 2022 still following up with no success. Please refund me

Online Macys site states available
Placed order, now over 90 day back order
Then they want me to give them my credit card number every 25 days while I wait.
Do not order from them, when I called customer service, I had a difficult time understanding the operators located in the Philippines, I was transferred 4 times still not one can answer a question.
Macys online site is misleading and a waste of time. Chair is not made and they cannot say when it will be? What a waste of time.

I was exhausted after trying four different times to correct an online order. CSR do not listen or comprehend what you are explaining to them in the first place so how can they be expected to correct a problem. The accented speech is extremely fast and difficult to follow so I finally cancelled the order.

I purchased an item in-store along with several other stuff, on thanksgiving weekend (Sunday). The lady at the counter charged us for all the items but did not put one of them in our bag. It skipped our attention. She also said that we would get the receipt in the email. Upon reaching home, we realized that we did not get one item, despite paying for it. I also checked my email inbox but there is no receipt in the email. Thankfully, my online account has a charge and a scannable barcode associated with this purchase. We thought that this will allow us to get the refund or the purchased item. But now, the online chat help says that she needs the physical receipt. This all seem to be a long loop to keep the customer stuck. I am pretty disappointed. I don't know if I'll shop again in near future at Macy's.

I am so outraged at Macys customer care, I paid for two kids sheet sets, I received them, only to find on package without the pillowcase and fitted sheet, I've put in a claim twice and both not approved, I don't get it, it's not fair, Macys customer service really sucks! The do not care just sitting on the other side of the screen rejecting customers requests, calling them a liar, and a thief, what kinda store does this. Second time this has happen to me. Poor customer service…

Macy's has a very professional staff. Everytime I come there there is always people that can recommend you anything and can answer all the questions about the jewelry.
It really makes the difference compared to other stores.

Purchased a 10k gold beaded ankle bracelet for my wife's Christmas present only to learn that the 10k gold has now turn brown. I try multiple ways to get a credit or exchange but they have told me that they can't after 30 days. This will be the last time I will use Macy's for anything. Simply put, don't get fooled by the low prices and misleading descriptions.

Do not try to avail yourself of Macy's Customer Service. It is essentially non-existent. Whatever your issue may be you will have to repeat it to a number of so-called representatives a number of times after having been transferred a like number of times, each representative saying "I will take care of your problem, ok?" only to be transferred where you will be asked to repeat all information starting with "what's your problem?" And at the end of this minimum of an hour call? Nothing has been taken care of. Nothing. And you can't email Macy's. Nor can you live chat. So if you are deaf or hard of hearing or unable to understand broken English you're especially out of luck. Very very bad customer service. No customer service at all. My Macy's cards are being cut up and trashed.

After 30 minutes on the phone, apparently they don't want my business, and said as much. I've shopped with them for over 20 years, but apparently have made too many returns. I expect that, since this is an online vendor, I should be able to try on a couple sizes of items and return whatever doesn't fit. Apparently not!

Ordered 3 items. One month later I find out that the package was returned to vendor. No email, no phone call. I even signed up for text updates. Two more weeks until I receive a refund. Never using this site again.

Boy, this dying company definitely isn't what it used to be. Extremely long shipping periods, multiple packages lost in the mail, pathetic customer service who are rude and dismissive after being on hold for 45 minutes. I will never order from this company again, has been a nightmare and it's obvious why they are swiftly going out of business. Would have rated zero stars if I could.

Bought 3 items online mid-July. Two RL t-shirts at a regular price of $45.00. One pair of sweat pants advertised as blue. Light blue looked very purple. When t-shirts arrived, they both had tags saying $29.50, but I was charged $45.00 each. No return label. Took them to store yesterday. Was told there could be no refund as items were purchased more than 90 days ago. All this even though items were on my current July statement. I live a distance from store, and finally received a fractional refund after talking to 4 cashiers. Came home and called Macy's credit. Spoke to 3 people whose English was poor at best. Macy's online crooked me. The store was a nightmare of many workers who were in groups having personal conversations.

Awful business practices. Terrible customer service. Can not get anybody on the phone. Uses blackmail and extortion to try to prevent you from exercising your 1st amendment rights when posting a very well deserved negative review. Stay away from this company

Item value and savings are not much better than reputable companies and sites. Was contemplating a purchase until i saw the most recent news of their suit against a customer who simply complained. I guess if you can't make your money legitimately...

$58.00 Skechers flip flops and the upper straps to hold your foot in place are way to tight/small. I did order a full size larger for a more roomy fit BTW... I call customer care *******229 I talk to a poor english speaking person on the other side of the world who can not find my order number or return reference number as I read them off my shipping receipt. When she finally finds my information she tries to barter asking (how about we refund 10% off the price) then says how about 15%. I let her know i have no use for flips that will not fit my feet then she starts with the (your phone is cutting out i can't hear you hello, hello, CLICK!... After a closer look at the mini-label on my new flip-flops i notice (made in china) They will never see my money again...

Google for "Kleargear disparagement clause" and note that as of 2013, during the ordering process you (usually unknowingly) enter into a legal agreement with Kleargear that you will not post anything negative about them, or be subject to a $3,500 fine. We need to teach Kleargear a lesson! Luckily, I've never ordered from them, so I have not entered into their legal agreement. Hence, I can publish truth about them on behalf of those currently being sued (e.g. Jen Palmer). Kleargear's non-disparagement clause will likely be tossed out in court, but even THINKING that this was a good idea is horribly misguided.

I tried to exchange my shoes that were two different sizes but would only give me a partial credit towards new shoes. Worst experiences ever dealing with 2 managers who basically said it was my problem for not having the original receipt.

They were great about a price adjustment. But one of the 3 shipments my order never arrived. Okay, they refunded my money. Then they sent me a 30% off 'We are sorry' coupon that didn't apply to my cart, continuously. Apparently, if even one of your 8 items doesn't qualify, none of your order does. Their customer service told me I did, in fact, have to play 'musical checkout items' to figure it out myself. A week later. After the coupon and that sale expired. So all I'm left with is meh. I di almost all my shopping online. Too many other retailers to waste my time with whatever Macy's has going on.

When it took half an hour to complete a return (WITH receipt) at the store, there was not much time left to shop. I called in with my complaint and was greeted by "Juan". He asked what the problem was and pretended to listen, only to turn around and repeat the basic info from my account and then ask how can he help. If you hire people who don't give a damn about customer service, let alone speak English, you are in for a rude awakening. I told him he has helped me by giving me the final straw. I've been a loyal platinum customer since 2008. Goodbye Macy's.

I have closed my account after many, many years! Their online support is so, so horrible! People are rude, and most important, they do not take care of the problem you are calling about. I have spent hours trying to resolve a refund, each time being told it was done, and never happening... I mean, literally months! What a shame, I love Macy's things, but absolutely not worth the headache dealing with people who don't understand or speak English correctly.