MacPaw

I am so upset I was duped by this fraud. I have been billed five times for one computer in recent months. And it is very difficult to get reimbursed. Moreover, when I tried to use the software (both Clean My Mac and Gemini) it only told me what my computers problems were, but did not allow me to clean the computer. For that you need to get an upgrade and pay more. This is a total scam, and paddle and pay pal should be ashamed they are involved with this company.

I paid for the service. They tried to bill me before the contract was up 4 months prior and then turned me off because I didn't pay it. They are a scam. The folks that take up the billing is Paddle. Both do not do anything to help reinstate the situation. They get back with complicated instructions to reinstate while you have already paid. Not worth the money or effort to deal with them. I just removed the software and will go else where.

Their products may be fine but take extreme caution when trying their wares on trial as you may find charges against you, particularly if you have an Apple Card.

Absolute, total pain to get such charges wiped by both MacPaw and Apple - ridiculous! Traditional credit card companies are much, much easier to deal with.

MacPaw behaves in an all-too-familiar way trying to foist specious charges on consumers.

Their legal situation is confusing at best, the name of the software is Gemini, but they send emails under the name MacPaw and the payment they require with Paypal is to yet another company.

They don't send an invoice.

They charge your Paypal account for an amount higher than mentioned on their website

They don't provide their legal address.

The software bugs and can only be used once.

Unfriendly customer service. They provide two different legal addresses.

I have just been charged for something that I did not want. Having been told that I had already had a week's trial for my Mac cleaner I thought no more about it until I saw the debit on my account. Now I need to get my money back!

There is no cancel subscription option, so they really try to rebill you. To avoid this, I had to find their email and write "Please cancel my subscription for XXX. Do not rebill for the next year."
Christine responded with a 30% off offer. I repeated my demand. Christine gave me a complex solution in iTunes, then instead of following up to verify it was cancelled, she wrote: "We didn't receive a reply from you, therefore we assume that things are going great" This is the same stunt internet fax and other companies try, and it's old and embarrassing because legitiamate companies make it simple to cancel.

But the biggest reason not to but this software is that it does a very sloppy job deleting duplicates, and I am going to have to reclean my 12 TB of data from the originals because this program deleted so many of the files in the process leaving empty folders.

DO NOT BUY.

A NIGHTMARE!
A nightmare! Was free and worked well. Then changed so it was no longer free and you had to upgrade. Paid for the upgrade as found it useful. The upgrade added photos and itunes search and who knows what else. Totally failed and crashed my hard drive! It now restarts on its own every 20 or so minutes. Contacted the company and they blamed me and we not helpful and continue to sell this VERY BAD PRODUCT! Blamaed the victum. Not that I wanted it but did not even offer to return my money or send me a working copy of the original program, which is no longer available. DO NOT USE.

We purchased a subscription of CleanMyMac of $34.95 on September 9,2022. We canceled our subscription on September 27,2022. We canceled our subscription in 18 days. Even though they said we would get a full refund if we canceled within 30 days they have reported they will not refund the money. A robot message reported the correct dates we began the subscription and the date we ended the subscription. Then it went on to say that because it was not canceled with 30 days we won't get our refund. Go figure. They have a scam operation taking your money and not refunding it. BEWARE!

They take your money automatically without permission and won't give it you back. Asked PayPal to get it back and they won't help

This company is BS and auto renewed without my consent and is refusing to refund the charge insisting I speak with their bot. DO NOT BUY