Ordered a pair of ladies Oliver Peoples sunglasses for $308.00 vs $367.20 at Saks. After adding additional undisclosed custom duties and fees totaling $32.44 my savings was only $26.76 or 7%.
I would recommend Luxoneyes after my experiences purchasing Ray Ban and Prada Sunglasses.
The sungalsses arrived within one week from Italy to Australia and the friendly staff followed up promptly with tracking numbers for the fedex delivery and follow up emails to ensure good service to my door.
Well done, I will be buying agian.
Angelo
If I knew this www.luxoonyes.com Is The same otticanet.com I NEVER BOUGHT, Because this both websites are terrível! Process return took 3 monthes and don't REFUND, only sent as payment and this way stil waiting more 15 20 days to receive P, US the 3 monthes
They do not tell you about customs charges that they force on to you (they actually fill out paperwork to make you pay). I will never use them again.
FAKE! Sunglasses. When I received them they didn't look right, so I took them to a authorized persol dealer & they said that they were fake.
Great and prompt service. Delivery within a week from Italy to Australia. Returned an item and purchased another colour very easily. Cant wait for my next purchase. Definitely recommend!
Very good experience with this site. Ordered my glasses Monday, received Friday. Fedex tracking all the way through the process. Would definitely buy from them again.
I have a fetish for designer sunglasses. I was happy to find a sight that could save me some $. Ordered my Prada glasses Tuesday, May 15th before 12pm EST, and received them Friday, May 18th before 12pm EST. I have no questions in regards to authenticity. This is not my first pair of Prada glasses. Customer service was outstanding. Email replies were very timely. I will definitely shop Luxoneyes in the future.
I ordered a pair of BVLGARI sunglasses from this website, I received them within 5 days, they have a great customer service and they deliver with Fedix which is great.
They answered every email I send. I love my new sunglasses and I will definitely order from them again. I recommend this website to everyone, and I can not wait to order from them again
Service was quick - delivered from Italy to Australia in 5 days from order, Fedex website tracking lets you see exactly where your package is (mine went from Italy to France to China to Singapore to Sydney and finally up to the Gold Coast). The product was perfect and totally legitimate.
DO NOT order from Luxoneyes, especially if you live in the USA, or another country besides Italy. The process of getting my glasses was very quick. I purchased them on June 14th. It only took about 3 business days to receive, which was great. However, once I realized the frames did not fit my face, I started the return process which still has not been resolved (it's July 29th), and probably won't be for god knows how long.
In general, sending back an item through customs to another country is irritating. It took about 3 weeks for customers to "inspect" the item. So after about 3 1/2 weeks Luxoneyes sent me an email saying they received the item and they have sent me a refund. That was 12 days ago and no such refund has taken place. They try to pretend they have great customer service because some fake person named "Alice" emails you apologizing for all the difficulties, etc. She also emails you back pretty consistently to make you think you are being "helped." However, her last email when I asked why there has been no refund back to my card yet, she states:
"Dear Beth,
It usually takes a few days but it depends on your bank. I would suggest that you wait until next week and if it does not show up on your account please contact your bank directly.
Kind regards,
Alice"
So basically, they never attempted to credit my account, and probably never had any plan to. Instead, they rely on you to contact your bank and have them reimburse you. They fully take advantage of the fact that don't live in the county, and you can't do anything about this yourself. SUCH A SCAM. They are clearly making so much money by scamming customers, and probably sending them fake product (based on all the other reviews).
So disappointing.
Overview
Luxoneyes demonstrates a mixed reputation among customers, with notable strengths in product authenticity and prompt shipping, often delivering within a week. Many customers express satisfaction with the quality of sunglasses and commend the friendly and responsive customer service. However, significant concerns arise regarding unexpected import taxes, lengthy return processes, and issues with order accuracy, leading to frustration among several buyers. The company's marketing claims of free shipping and no sales tax have also been scrutinized, as hidden fees can create a negative purchasing experience. Overall, while some customers report positive experiences, recurring issues suggest a need for improved transparency and customer support.
This summary is generated by AI, based on text from customer reviews
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- BIELLA, PM, Italy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members