Luulla

I ordered an item on Oct. 12th and as of Dec. 5th have not received it. Attempted to communicate with seller 2x (Oct. 20th and 28th) and received no response. On Nov. 3rd I received an email stating the order would arrive in 2-3 weeks but had been shipped with no tracking. To date, still have not received. Read their return policies! According to their return/refund policy I appear ineligible for a refund because I did not request it within 30 days, and apparently should have done that... even though I have not received the item. Having been told on Nov. 3rd that the order would arrive in two-three weeks... and 30-days from my purchase date was Nov. 12th, I had no reason to think I'd need to request a refund as the item would arrive after the 12th. Total scam.

This site is a rip off when I initially tried purchasing the dress my bank denied my card that should've been a sign instead, I called my bank so that I was able to make the purchase I was told that the purchase would be $188 instead I was charged $208 & I still haven't received the dress because it got returned, back to New Jersey due to insufficient address issues after I gave them my address numerous times because after entering it & finalizing my purchase my door # didn't appear for some reason I resent my address to assure they had it they confirmed with me & I still never received the dress whatever it was that they sent was returned & now they're asking me to send money to their local UPS office & telling me they'll refund me they're stating this is my local USPS when I am located in San Francisco, Ca, this was supposed to be my wedding dress I've asked for a full refund & was told I could not get one at this point. I'm about ready to sue them. This is utterly ridiculous, unprofessional, a waste of time & in my eyes a scam.

We ordered a dress, didn't fit right, returned it within the 30 days. No refund. Legal proceedings started.

I loved my dress, it fit just perfect. The dress was a big hit at my wedding thank you for making my day special

We ordered a dress for my daughter. We were afraid it would not arrive in time, so I attempted to cancel the order. We could not cancel so I went ahead and told them to process the dress. We have NEVER received a dress, we have never received a refund, we have never received any type of communication from this company. It has been a year at the end of Feb. NEVER ORDER FROM THIS COMPANY! IT IS A MAJOR SCAM! They will take your $$ and never deliver the product.

Like others have written here, I thought I was ordered a beautiful dress and that it would fit perfectly. Since EVERYTHING in my closet is a 6 or an 8, I thought I'd stay on the safe side and order an 8. I couldn't zipper it past my waist and from what I could zipper each side of my hips had a 'pucker' that you could fit a golf ball in. When I emailed *******@gmail.com (who didn't disclose their name - no surprise since it's a SCAM!) they made me email them pictures to 'prove' my case and then very conveniently (for them!) said that they will NOT refund my $174 purchase. Unfortunately (very!), they are in China and there is no recourse apparently. DO NOT ORDER FROM LUULA, you will be VERY SORRY.

THEY SAY FREE SHIPPING IN THE USA! YET I WAS CHARGED $9.50 NO PRODUCT YET! THERE IS NOT A PHONE NUMBER TO REACH THEM.