Lush Cosmetics

Two orders that I placed online never arrived. One, placed in January somehow got damaged during the delivery process and was destroyed by UPS. The second placed three weeks ago is in transit limbo. I've reached out to Lush and Swiftpost, their carrier and have not received any reasonable explanation as to what's causing the delay and where my order is. I like their product and it's an indulgence I invest in as a part of my self care routine, but I am more than willing to scale back and not order anything from them going forward. Their customer service is subpar.

Bought a gift to "propose" to my bridesmaid as I live in Australia and she lives in the USA. Ordered with a gift message and to not include the price. It arrived to her with no gift message and with the receipt! She had no idea who it was from and our special moment was ruined. Customer service was unable to help or offer any apologies as it was "how I ordered it" instead of apologising for a glitch in THEIR system. As a user of their products for over 10 years. Will never order from LUSH online again. Absolutely horrified.

Ordered the dirty styling cream as I have been for years. I received an incorrect product in the correct pot. I confirmed with customer service that the product did not look correct in consistency and color. I was reassured theyd check the batch before sending me a new one.

I received a pot from the EXACT SAME BATCH. It is still incorrect. When I called again, I was told that "actually, product control checked and its fine". Its not the right color or consistency nor is it the same scent. It has made my hair crusty and frizzy and greasy all at once. To reiterate, ive been using the exact product for years.

Their customer service is bunk. They told me they'd refund and i could reorder "in a few weeks" when there would potentially be a new batch. They did not acknowledge that the prior rep confirmed immediately by looking at photos that it was not the styling cream.

Lost a customer for sure.

If you wish to return a product online, you must include a letter stating why you did not want the product and pay to ship the product to a warehouse in Canada. This makes all returns difficult and expensive.

Disgusting company! Super low quality products. Never shop there! They support mass murder of babies and innocent people.

I'm in the UK and have always loved Lush, my sister live in America and is jealous of the pictures I've shared of the amazing bath bombs.

I thought I would be great to send her a gift set for Christmas through the American site.

I have been trying for 3 hours! On my phone and on my laptop. The site just doesn't work. It gives you the option to use a UK billing address and then tells you that your postcode (zip code) isn't recognised.

I have had to change the products I wanted to buy twice because they managed to sell out during the time it was taking to try and buy them.

I spoke to a woman on the online chat who told me to call their customer service, which seems absolutely pointless!

I'm meant to be spreading good will and cheer for the festive season, and all I've been left with is steam coming out of my ears! I need a bloody relaxing bath after this...

My friend ordered me a bath bomb in december as a christmas gift. When i checked to see if she could see where the package was she said it would be at my place in the next five days. So i waited... two weeks passed by and finally she called them. They said they had taken my name off so they had to resend it. Didn't make any sense to me since they had just told her they'd sent it off and it would be out for delivery in less than a week. To make a long story short, here it is may. Never received a bath bomb i had been waiting for (my first ever was super excited to try it). I will never be ordering from this website because not only did i never get my bath bomb, my friend never got her money back.