Elisheba L.

Two orders that I placed online never arrived. One, placed in January somehow got damaged during the delivery process and was destroyed by UPS. The second placed three weeks ago is in transit limbo. I've reached out to Lush and Swiftpost, their carrier and have not received any reasonable explanation as to what's causing the delay and where my order is. I like their product and it's an indulgence I invest in as a part of my self care routine, but I am more than willing to scale back and not order anything from them going forward. Their customer service is subpar.