Emily W.

I'm in the UK and have always loved Lush, my sister live in America and is jealous of the pictures I've shared of the amazing bath bombs.

I thought I would be great to send her a gift set for Christmas through the American site.

I have been trying for 3 hours! On my phone and on my laptop. The site just doesn't work. It gives you the option to use a UK billing address and then tells you that your postcode (zip code) isn't recognised.

I have had to change the products I wanted to buy twice because they managed to sell out during the time it was taking to try and buy them.

I spoke to a woman on the online chat who told me to call their customer service, which seems absolutely pointless!

I'm meant to be spreading good will and cheer for the festive season, and all I've been left with is steam coming out of my ears! I need a bloody relaxing bath after this...