Lulu Exchange

These Indians don't want to work on African, I wanted to withdraw with western union and this guy told me no money with a bad attitude yet at Al Fadhan I received it.

I did a transaction through a LuLu exchange application but it's declined by bank I don't know for what and my money was deducted and I didn't get any amount in my Indian account so I was afraid and I tried all Lulu support platforms for support like chat through application WhatsApp mail and all but I didn't get satisfactory answer from any one except Md Shahidul Hoque he is the one who tried his best. Thanks a lot Mr. Shahidul you are the best keep it up for good works, Allah will bless you

Best regards
Aaraw

Worst experience in dealing with the staff at Lulu Hyper Market at Al Majaz 3. The staff are incompetent and unprofessional in dealing with customers, where they lack basic knowledge of there day to day job.
The manager there, Ms. Nirmala, impolite and harsh when talking to her on the phone. The whole team defy to take any responsibility for their incorrect actions.
I raised a complaint with the head office, it seems they ignored my email as there was no response.

I recently Transferred Money from Distrait branch, despite giving all the information correct.
Money didn't reached my Account. Staff Saying Bank is rejected Money when i was asked for more detail staff is saying take your money and go.
Asked for Exchange rate difference who will bear the loss. They shouted at me. Had worst experience with staff

I will never come back to Lulu exchange in my life, and will tell my friends and family member also don't go there.

This is the seconf time my money did'nt reach even after 3 days. This time they gave exuse that the server is down. First time the told me the money got rejected by my bank which was also false.

I would never recomend anybody to transfer money though LULU Exchange. Its worst service.

I am never using them again, the deposit took more than 12 hours, and I had clearly informed the teller that it's urgent

Cash gift sent to India before Christmas never got through since a name was added like: "Shubal No last name". It was amended just yesterday on 5th Jan 2021. The staff should be more responsible and not make an error like this. Delay in receiving the funds on time is very disappointing. The manager needs to should train the staff.
Besides this, Too many personal details are required on Lulu form/slip and that has to be improved made as compact as possible. Other exchanges have very limited data and provide excellent services. I rarely use Lulu services. Care must be taken in future.

The platform needs to improve on some of their services. For instance, the number of days it takes for them to confirm a transaction is just too long. I stopped using them when they misplaced a transaction ID which culminated into hundreds of dollars. They blamed it on site bugs. Tho, i've been refunded from Finetouch Tech, I still cannot shake the feeling the loss of my money was intentional.

Worst service experience with lulu sharjah branch... charging very high exchange rate and when I question they started arguing. The rate between their Dubai and sharjah branch is so huge. Thank God I decided to get it from Deira and got it for much much better rate.

Dear Sir, Don't get my feedback wrong. I just want Better your Services so You earn more.
Bosher Exchange near Fathima supper Market the worst, staff not professional, Yesterday 6 people wait from 5 to 6pm outside, 4 people left bcs of que, Look out CCTV. Everyone angery, Two Ladies were inside, people complained bcs of standing & sweating outside an hour, Staff told, system not working, It's not our fault, It means it's our fault Right? People with vehicle they don't care, but without vehicle, You walk 4km & then face this situation, then imagine what you do?
Plz don't dismiss Staff, they got family but plz better your services. Thank you

Bad service will take a minimum of one week after sending the money. Other exchanges will receive the payment in one day.

They refused to change my USD to AED only because of my Nationality. Never will I use this exchange again.

Please do not upload this app and waste the time, Its the worst app ever to send money, If your sending money in case of emergancy the will be sent after days. So dispointed and suggest not to download best app to transfer money is bfc way more better then lulu.

I recently sent money on 7th December to my Indonesian account in Darsait Branch Oman and I haven't received yet until now (12.12.22), once I called them, they said it's been credited, and they will check with the BANK. Honestly the service from staff itself is very slow, I remember when I called Darsait Branch she just took my transaction No and I was told she will call me back in 2 minutes. The whole day I was waiting for her call but nothing. Its been 3 days since I raise my complaint on 10 Dec, I kept following up with them, but they only said it's been credited to my account, I told them that i haven't received the money yet, I even checked at the nearest ATM here in Oman but nothing,, I went to other Branch in oman avenue mall to check since that was the nearest branch from my place but they were just saying the same thing its been credited I told them that i just checked now in the ATM but nothing was received. I was told they will check with the bank. On 12th got call and they said the money its been credited. I went to the ATM to check but the amount was not there, then I went to oman avenue mall branch to check why the money was not there he said he the money is credited and he will check again with the BANK. This whole thing is really consumed my time. Its just nonsense why the money is no there Please investigate this case since my money was not less. If not then i should take legal action

I am writing in regards to the extremely poor customer service I had received during my visit to the al nadha Sharjah branch (Manager). Saying that he waited for a long time in regards to the customer request such a rude attitude. I am appalled at this behavior from the manager It is disappointing to experience such an incompetent and insensitive service. I believe that you should be made aware of your employee's actions.

I hope that would you look into the matter quickly and make sure to prevent the incident from happening again.

I am in Kuwait for more than 23 years and thought of trying LULU exc. But i have never seen such a no professional and deplorable service. No working contact telephones, e mails are bouncing back and no platform to lodge customers complaints...

My transfers are still pending to credit after 4 working days... Money is sent to meet emergencies and if they cannot deliver what they commit -is really a sort of cheating the people... you should providing misleading information to the clients to get business!

Very bad! And still my issues remain unsettled...

First time I visit to Lulu exchange in Mahaboula branch to register my details for online transection but their unprofessional staff make mistakes without knowing she enter my name 2 times driftnet CID and said ok I tried front of her, App not working than she told me call this no to our IT and any branch can solve your problem, many time I tried her given no but nobody pick. I called Mangaf branch, I found a sense less staff replay me "if you are hurry than go to any other exchange, don't send money from us" i asked his name he not given me name.
My request to friends please don't send money through LULU Exchange you can get good rate other exchange.

From last few months i am regularly visiting LULU Exchange@ Grand Mall Shj. I observe all staff there specially Mr. M. Saber, Mashad and Ms. Susmera, they always saying welcome with smiley face and then are providing their best services/opinion related to finance. Always i found them very cooperative, humble and providing true/best guide line for customer interest.
Best wishes for staff working in GM Sharjah.

Dear sir, I've been ur valuable customer since a very long time. But yesterday when I went to draw some cash from lulu exchange (western union) at the branch hor al anz, Dubai, UAE, they made me wait for 40mins atleast & wer sending me from one counter to other saying go to the next counter. When I was getting upset about the whole thing, they have directly told me that the MTCN number that I've provided was wrong. They just wanted to send me out without checking on the system. When I went to the first counter, there was a lady. She couldn't do the work properly as she is a new join girl to the office I guess. She told me that she was not able to do it & asked me to visit next counter. I then waited 30mins for next counter & when my turn came, the guy tells me that the number is wrong without even checking. I got really upset & said how can u blindly say whiteout checking? Then he said no sir the lady checked first & it says that the MTCN number is wrong. I refused to move from the counter & asked to check one more time. Then he said fine go stand in another counter. I said no I've been waiting for almost 40 mins now. I won't wait anymore. Then I went to other counter & the third guy tells me I can't get the money until I show my passport. I was really upset with the whole thing & I had taken money from Lulu before also n they have my information feeded. Am sure they did it wantedly. This is horrible sir. Horrible experience. Am sorry to say but I will never ever go to the lulu exchange ever again.