Lulu Exchange

I recently sent money on 7th December to my Indonesian account in Darsait Branch Oman and I haven't received yet until now (12.12.22), once I called them, they said it's been credited, and they will check with the BANK. Honestly the service from staff itself is very slow, I remember when I called Darsait Branch she just took my transaction No and I was told she will call me back in 2 minutes. The whole day I was waiting for her call but nothing. Its been 3 days since I raise my complaint on 10 Dec, I kept following up with them, but they only said it's been credited to my account, I told them that i haven't received the money yet, I even checked at the nearest ATM here in Oman but nothing,, I went to other Branch in oman avenue mall to check since that was the nearest branch from my place but they were just saying the same thing its been credited I told them that i just checked now in the ATM but nothing was received. I was told they will check with the bank. On 12th got call and they said the money its been credited. I went to the ATM to check but the amount was not there, then I went to oman avenue mall branch to check why the money was not there he said he the money is credited and he will check again with the BANK. This whole thing is really consumed my time. Its just nonsense why the money is no there Please investigate this case since my money was not less. If not then i should take legal action

Dear sir, I've been ur valuable customer since a very long time. But yesterday when I went to draw some cash from lulu exchange (western union) at the branch hor al anz, Dubai, UAE, they made me wait for 40mins atleast & wer sending me from one counter to other saying go to the next counter. When I was getting upset about the whole thing, they have directly told me that the MTCN number that I've provided was wrong. They just wanted to send me out without checking on the system. When I went to the first counter, there was a lady. She couldn't do the work properly as she is a new join girl to the office I guess. She told me that she was not able to do it & asked me to visit next counter. I then waited 30mins for next counter & when my turn came, the guy tells me that the number is wrong without even checking. I got really upset & said how can u blindly say whiteout checking? Then he said no sir the lady checked first & it says that the MTCN number is wrong. I refused to move from the counter & asked to check one more time. Then he said fine go stand in another counter. I said no I've been waiting for almost 40 mins now. I won't wait anymore. Then I went to other counter & the third guy tells me I can't get the money until I show my passport. I was really upset with the whole thing & I had taken money from Lulu before also n they have my information feeded. Am sure they did it wantedly. This is horrible sir. Horrible experience. Am sorry to say but I will never ever go to the lulu exchange ever again.