LufthansaReviews 28

My son was flying out on his British passport with a passport that had 11 months validity. Lufthansa at check-in refused to board him because they said when he returns to the UK he only has 5 months validity and forced him to buy an earlier return. We kept telling them that you can return to your own country with even an invalid passport and that the 6 month rule is when you are leaving your country not entering it again. However they told him either pay more or we won't board you. When he complained they threatened to arrest him. As he had to go to Iran on that flight he had to pay. Now he is in Iran where he is told that he has to stay until the original date and that there is no problem for him to go back on that date. Lufthansa, however is saying that they can't do anything that he has to go to a travel agency and pay to get for another ticket to have his original date reinstated. He is in effect stranded in Iran and they are saying that yes, he can go back on the original date but has to pay yet again for a ticket. I have tried to call them but there is no customer relations number - you can only submit a feedback! And they do not answer the feedback, I have sent them 6 already. My son has no money now to buy another ticket and he has to stay in Iran for his studies until the time of the original ticket. This is just highway robbery. Every number I call just say we can only take money and sell a new ticket. How can a large company like this not have a number for customers to call in an emergency. How can they not even have an email? Just a feedback form with no reply? Surely there must be a travel ombudsman that one can complain to? Apparently they can only forcibly take money and threaten people, but cannot even rectify their own mistakes or even acknowledge complaints! Never ever fly Lufthansa as there is no accountability and they will do whatever they want and ride roughshod over people. All other airlines have customer care lines except Lufthansa.

I was pleased with Lufthansa and a fan of the airline. But recently we had the worst check-in experience ever. I booked a round flight which was a two-hub trip, and evidently, I should have had a Visa for less than two hours layover in a transit flight.
Because of that, I was not allowed to fly and forced to pay three times more for my wife and me to fly the next day.
At the same time, there were two more people with the same problem and the staff, and the manager seemed totally familiar with the problem. It seemed unusual and inferred that Lufthansa knew about the issue and did not prevent it from happening probably for a long time. It simply could be precluded by sending an email and letting me know.
It bothered me a lot, and I would say Lufthansa might do it intentionally because they offered no solution other than paying more, and such similar cases happen a lot, and many accept the offers like us. Because they don't have any other choices. I feel it likes taking advantage of the most vulnerable people in their extremely desperate condition and unfair. At least they should let you be refunded.

Recently I missed a connecting flight at Frankfurt airport. This was due to late arrival of the first departing flight while being caused by crappy planning. LH planned arrival and departure within a timeframe of 10 min for the previous flight which is impossible to realise. Then they tried to claim they were not liable due to Air traffic flow management when they failed in correct planning. I would have expected that such a big airline would have taken responsibility but deutsche grundlichkeit isnt applicable anymore but its all about finding eine dumme Ausrede or how can I shift responsibility...

I was a passenger of LH 418 from Frankfurt to DC. At first we were told sleeve was broken and they bussed all 460 of us to the plane (almost 1.5 hour delay). Next We boarded and stayed on the plane for 5 hours waiting first for de-icing and hoping for take off by 5 pm due to labor laws. Unfortunately by 5 we had to de-board the plane and reschedule our flight. One would think it was plenty of time for LUFTHANSA to prepare logistics for all hungry and tired passengers. Wrong! There was a total chaos, over 1000 passengers, police, lack of information and no leadership by Lufthansa. By midnight I was able to get to my hotel (voucher was given) exhausted and concerned about next day. There were however people from Lufthansa who did the best they could to help us. They genuinely deserve to be acknowledged. As much as I am dissatisfied with Lufthansa company I thank all people on the ground (ticket re-bookers, voucher issuers etc) who bravely faced the challenge in late hours. To all of you my sincere THANKS!

Just flew with them yesterday on my second trip to Berlin. I love love love their services. The meals are served in a very presentable manner with the cabin crew in tow to help you out in case of anything. The flight charges are also reasonable given the high level of service that one receives. It was an enjoyable flight

I have travelled many times across Europe with different companies, but not even one of them gets anywhere close to Lufthansa. While the prices are the same as a non-low cost company, you get a luxury service (in Economy class! Never tried Business) starting from meals, even with "special accomodations" (I am a vegetarian), to connecting flights: last year our plane landed very late and we were gonna miss the next flight for sure, hadn't it been for Lufthansa employees DRIVING us to the right gate in order to get on the plane. They also offer the "Miles & More" service (the more miles you fly, the more the price reduction on selected flights). I have travelled with them about ten times, and will definitely do it again whenever I can.

I recently tried to book a 3 leg flight to Europe through Kayak.com but ran into problems and contacted Lufthansa directly by phone. Not only did I get the same deal as Kayak, but it was much easier. The flight was GREAT. Comfortable seat, good food, free wine and excellent flight attendants. It made the long 11 hours on a plane pass easily.

The only reason I'm not giving 5 stars is my flight home. Since they do not offer a direct flight from London to Los Angeles they put me on a flight "operated by" United Airlines which I didn't realize until I got the conformation email. United flights are never as good as Lufthansa flights.

ZERO STARS

I don't recommend LUCIFER AIRLINES. We were on our way to a funeral and Lucifer Airlines had no sympathy and gave away our seats to American Airline passengers for inflated prices to make more money. We had to pay an additional $600 to change the tickets for another flight, leaving the next day, due to their greediness, and after several representatives initially quoted us $300 to change the ticket. None of the representatives had an answer about why the previous reps quoted $300 and why they were now randomly quoting $600. I guess they throw out whatever random prices LUCIFER pulls out of hell for them.

The Lufthansa Supervisor (at DFW airport), Sharon, is an extremely, disgustingly rude, un-compassionate Supervisor. She did not care about our situation at all and lied about many things to cover her company's a** as well as her own. The lies just rolled off her tongue. She must lie professionally when not at work. Then she finally slipped up and admitted that they gave away our seats to American Airline passengers (which is Lufthansa's affiliate), that's why we were not allowed to board the flight for the funeral although we were there early enough and we provided her proof of that by showing her airport gate tickets. She claimed we arrived at one time, we showed her our tickets showing we arrived on time. She had no response to that evidence. She later lied that she should would supply us with a document to provide the reservation line with, so we could change our flights with no penalty fee. When we called the reservation line to do so, they said they had no such document on file as SHARON claimed.

Pick another airline if you want at least decent service. By now you should know how Lufthansa, I mean LUCIFER AIRLINES operates, especially after that incident with their German Wings aircraft crashing last year and them employing a pilot that they knew was mentally unstable to fly an aircraft that killed many innocent people. Their main goal is money at the consumer's expense. The company and it's robotic, rude, unprofessional employees have no compassion for people just dollar signs.