Lucky Vitamin

It was a very nice shopping experiecce. Definitely will come back to get supplements. Good price, nice user interface, and customer service. Highly recommand.

So I found Lucky Vitamin using Google search for a product I wanted to purchase. They seemed to have decent prices so I decided to place an order with them. In order to get free shipping, my order needed to be over $49 so when I was close to that amount I decided to go to their "Deals" area where I noticed a BOGO section. I chose a cleaning product that I *thought* would be buy one get one free. I actually called customer service since I wasn't sure if I needed to order 1 or 2 in order to get the second one free. The rep explained that BOGO doesn't mean B1G1 free, it could be B1G1 half off or some other discount. OKay. As it turned out, the item I chose was free with a $69 purchase but was not BOGO at all. Second one not free, not discounted, just full price, even though it clearly said in large letters, and in an orange banner, on the items page BOGO DEAL. So that's my only complaint with the site or ordering process. Misleading advertising.

Found this site had the best price on Almased and ordered 2 canisters of it. When they arrived I found the loosely fitting top of each canister had become dislodged in shipping and the thin foil seal had also come open, spilling quite a bit of the product into the box. I tried calling their 1-800 number immediately and never got ahold of a human being despite being on hold for an eternity, so I sat down and sent a quick email to their customer service, expressing my disappointment at the poor packaging. They apologized profusely and immediately shipped out not one but two canisters of Almased --at no charge. When I got the first 2 cans I cursed a blue streak, vowing never again to order from them again but instead of playing the poor victim, I reached out to them with praiseworthy results-- refreshing how some merchandisers will go out of their way to establish a strong, loyal customer base, and this was one of them. I have dealt with other retailers who could care less about customer satisfaction but Lucky Vitamin is doing everything right, at least with my experience.

There are fantastic products, but the interface was difficult to use and I got frustrated each step of the way. International shipping was also incredibly pricey, while a similar competitor ships quickly and reliably with Sagawa for very cheaply. I wanted the option to make an account after shopping but before checking out, but you could only "check out as guest" and create an account after placing the order. I reached out to customer service and used the chat, but felt like the person on the other end didn't know or care about Lucky Vitamin, that it must have been an outsourced third party. I didn't get the help I sought. In the end, I placed an order, but rather than feeling excited for it to come (like I usually am with the competitor I routinely shop with) I feel frustrated and like I spent more money than intended. The shipping I ended up paying for was much more expensive than the one I actually selected, but the checkout process seemed glitchy. I hope to be pleasantly surprised in the future, but right now, I just don't feel great about the whole transaction.