Lucky Vitamin

We have been Lucky Vitamin customers for years. I cannot remember a time when we didn't order from them. Within the last year or so, things have gone decidedly downhill. Products arrive broken, leaking, spillage, damage, wrong products. For the free shipping option, they use USPS. We do not receive mail at our residence. I emailed them and Samantha B advised me that ground shipping was by Fed-Ex. I took that to mean that if I paid the extra (nearly $40) my two orders would come to my front door. Not so; they sent the whole order by USPS and we still have to go get it. I think I have sent 4 emails regarding this situation, (including a response to Samantha B) and to date no response. I only hope the orders are intact. One was 4 boxes of Bio-Kleen laundry powder; the other order was thing like hand soap, bath soap--all plastics with liquids. There are things they carry, that no other company handles. I am so angry about this, I will change brands. I think perhaps the company has changed hands, because back in the day they were really sharp. Lucky is no longer Lucky. UPDATE: 8/29/16 Lucky did refund the shipping charges, so I was appreciative of that. Regardless, I'm done with them--it is too frustrating!

Lucky vitamins has great sales and very reasonably priced items. They sell many items that are hard for me to find as a vegan. The Vegan selection is great.

I love this company they always have what I'm looking for and for a great price! The shipment took no time at all. Took less then a week to get to my house and my husband was super happy about that.

My story about the dealings with Lucky Vitamins is too long to write in this space. I'll condense it. Bottom line I ordered 3 bottles of a product to be delivered to Toronto, Ontario Canada. I never received the product and I was here every day without fail! The Doorbell never rang. After 17 emails they refused to refund me saying the product had to be mailed back to them for a refund. Does that make any sense, since I never received the product in the first place? (Then they have the nerve to tell me they will charge an exorbitant restocking fee which would not amount to much left to be refunded!)

After checking the very deep "hidden" notes left on their parcel tracking site (DHL), I saw that DHL wrote "DESTROYED"! Rather than initiate a return of the undelivered package to Lucky Vitamins. DHL never returned my emails and there was not a telephone number I could find online to contact them. Same for Lucky Vitamins. No one would accept responsibility for the loss of my goods.

Something has happened to this company. I had not ordered from them in years. I used to get my parcels without a hitch and now I see there are more complaints than ever against their customer service dept. Most of the complaints read they never received the products or they found the products were damaged when opened. Right now they are not any better than a bunch of criminal shysters in the way they handle their customers. They lack integrity and totally ignore their customers rights. Don't order from them! If you do, expect nothing but deceit from them in return for your good money that you will never see again.

I purchase from Lucky vitamins because I can get my supplements vitamins and skin care products all in one site at good prices, they also offer promotions where you can get good saving.

Came looking for egg substitute but left with a basket full of Christmas stocking stuffers and hard to find ideas for the two new vegans in the family!

Not as fast on the shipping as Vitacost but no complaints on products or customer service from me. The INCREDIBLY ANNOYING things they do marketing-wise is to send way too many emails with deals on stuff you just bought - thanks for nothing. Exactly which idiots are falling for this? This is not the only company that does this but I really hate it and equally hate the amount of time pressure of their other promotions. It's a huge scream to make their time more important than mine. Drop everything and shop or you'll miss out. How rude and insulting. Companies that perpetually make these marketing mistakes just don't understand their customer. I would do ALL of my online supplement shopping with one company if they would only treat me right - and it would cost them so much less. Send me one coupon every 2 weeks for 10 or 15% off MY ORDER so I don't have to work so hard and I'll be happy. They ask for customer loyalty but their customer service only rewards hours of inconvenient price shopping. Hope they spend a lot of money on this...