While their products are authentic and lovely, it is VERY difficult to make purchases. They have major server issues. You have to refresh the page a million times and sign in over and over hoping that your order goes through. It takes me upwards of 20 minutes to get their broken website to work. Ridiculous.
They also process orders very slowly, and shipping sometimes takes weeks. One time I straight up forgot I ordered something because so much time passed before I received it. Luckyscent needs to get their sh-t together.
Been a customer for 10+ years and have generally had OK experiences with Luckyscent - great selection, but slow order processing and shipping. But my most recent experience was downright insulting. I had the temerity to request that they re-ship an order that had been lost by their chosen courier. They proceeded to drag their feet and then imply that I was somehow the problem in this equation. I will be avoiding these inconsiderate goons in the future.
Bought two samples: one of Burlington 1819 by Roja Dove, and one of Tales from Zanzibar by Memoirs of a Perfume Collector. Both smell authentic and wonderful. I haven't found these niche fragrances anywhere else to try them. Shipped fast and without problems both times.
Have no idea what's in these vials. I have 12 samples they are all the same color. Ridiculous, just tell people these could be out of bottles in your bathroom. These could be subs for the real thing without the brand packaging. I've called Gritti and Tom Ford to see if this is how they give their samples. No one else does it this way. Wouldn't buy from them again.
I've purchased around 40 samples and a full size bottle from Lucky Scent over the years. They've all been legit and in perfect condition. I've later tried the same frags in stores, and they're the exact same as the ones I got from this website.
They're customer service is awesome and respond quickly. And they send personalized samples with full size orders. Request what you want, and they'll do their best to get it for you.
Will rip you off, send you a broken bottle, then make it your problem and not give any money back. You can spend thousands here and they simply don't care. Also fake perfumes. Take your money elsewhere that values and appreciates you.
I tried a friends Delina she got from Nordstrom. Lasted days even after showers. Ordered sample from Lucky Scent and lasted 2 hours. Ordered from Nordstrom and it lasts at least a day or so. This has to be a knock off. Save yourself the trouble and pay full price from Nordstrom.
Have ordered multiple times from this company and have also shopped at their brick and mortars stores a few times. The customer service is always phenomenal and they always ship in a timely manner with care. The products have always been perfectly wrapped and in good quality. Love this company and will continue to purchase from them!
LuckyScent is excellent for buying perfumes. I am its regular customer and quality is best. Price is affordable. Smell is best. Collection is huge with wide variety. Happy customer. Recommended to friends.
I really wanted to love this company, however, beware they send fake fragrances. Not pleased at all. I can't even smell it after just a couple of seconds.
My husband bought me a fantastic fragrance called Divine. It was a Christmas gift. When I opened the package we found a broken bottle that had leaked though the packaging. We e mailed the company in December. Today is February 15 th. We still have not received a replacement or any sort of compensation. Will never purchase from this company again.
This stuff is crap. None of it is the real product, just fake rip-off. I ordered 10 samples and threw them away. 3 were supposed to be patchouli, they smelled like very heavy sandalwood. I swear one sample smelled like animal urine. Cheap imitations.
Luckyscent is one of the most respected niche retailers out there. I have purchased from them many times and have received literally hundreds of samples from them over the years. I find many of these reviews suspect. I have not received ONE "rancid" sample from Luckyscent EVER and someone claiming they received 30 rancid samples is just not being truthful. That's ridiculous. And they DO NOT sell fakes! Luckyscent is like the Neiman Marcus of niche perfume. It's like claiming NM sells fakes it just sounds silly. I feel like some of these reviews must be from a competitor trying to scare people away from their competition, I can't figure out any other reason for such outlandish comments. And no, I do not work for Luckyscent, I'm a long time customer. I started buying from them around 15 years ago.
As far as the samples, yes, they are dab ons, not sprays, and they are small (. 7 ml each) but this is clearly stated on the website along with photos. It's not their fault if someone doesn't read the info on their site. Also, their prices are much less than larger spray samples which is what many prefer. Some of their samples are only $4 while others charge $15 and that adds up. Luckyscent samples are for those who truly want to sample and not buy "decants".
I have had nothing but positive experiences and Franco has always been exceptional. Some people just can't be pleased.
Ive been using luckyscent for about 2 yrs. Because I am able to order samples first i can try out different perfume before ordering a full bottle. I have never been disappointed with my selections. Sometimes i am not so happy with the samples but thats why they provide them so you don't end up spending a lot of money on a particular perfume that may not agree with your body chemistry. I trust them to send out the real thing. BTW Amazon is the worst place to buy perfume. You never know what you are getting and most of the perfume is watered down
Made my first purchase from this company last week and was highly pleased! Shipped fast and I love that they give you several free samples that you get to choose with your order! While the samples are small, they are FREE, so how can you really complain? Will be buying from them again in the future.
Horrible fake perfume sold here. I cannot get the disgusting smell from my nose! I order a few scents that I know how they smell and each one of them had this fake, cheap scent.
I paid $55 dollars for shipping on April 18,2020. After several inquiries, i have no idea where my product is. The tracking number shows as of April 2,2020, USPS has not yet received the package.
I paid FragranceX 34 leva (about $19) for shipping with DHL. Product arrived no problem.
Terrible service.
BUYERS BEWARE... i wanted to try a lot of various scents so i purchased about 30 samples and they all are rancid. Several of them almost made me vomit. Waste of money. Read the reviews and ordered them anyway. Omg all the Tom Ford stink. Not a one smelled decent. Beware. Dont waste your money..
Do NOT shop with this company. I purchased a perfume from them which ended up being fake. Called the company right away and the rep on the line told me they cannot guarantee authenticity on their items. I was sent a return label and sent the package back the next day. Over a week, and still no refund. Customer support is also not eager to solve the issue.
I have read many reviews about this company and wish I listened to the reviews. This company is a fraud!
Hi Olga,
I'd like to comment by stating that we do not sell "fake perfume" nor is our company a "Fraud". If there is any dispute or issue you have you can direct it towards me, especially if there is any question as to authenticity. We are the authorized retailer for EVERY brand we sell.
Prices are list prices. No discounts what's so ever, except their monthly specials. They are also very stingy on the samples. I ordered several very expensive fragrances and the site showed that I would get 6+ samples. I requested 7 samples, and they sent 6. What's the big deal to add an extra sample that I wanted? Also, their samples are ultra small, and it's not a spray sample.
LuckyScent has a rating of 2.3 stars from 42 reviews, indicating that most customers are generally dissatisfied with their purchases. LuckyScent ranks 33rd among Perfume sites.
I'd like to comment by stating that we don't sell rancid perfumes, in fact we make all of our samples from the product we purchase (direct from the perfume house and/or distributer). It's unfortunate you didn't like any of the Tom Ford fragrances, as his collection is always popular and he has created some beautiful perfumes.
If you're after a perfume and need any advice or suggestions we're always here to help, just call or email.
Thank you.