Lowe'sReviews 1,385

*Issue was finally resolved by an associate great with customer service... Today has been so frustrating. Bought a dishwasher, brought it home and top completely cracked. Then drove back, got another and this one dented! Managed refused to make arrangements to now pick up 2nd defective dishwasher causing a third trip back! Only got 10% off of one we now have to order. We have two kids, borrowing a truck and little time on our hands yet a huge company like Lowe's can't rectify the problem by simply picking it up for us. Entire day wasted!

I ordered a Christmas tree from Lowe's on Dec. 12th with the expectation that the tree would be delivered by Dec. 17th. It is now 3 days before Christmas and, after calling Lowe's, I am told that the tree will not be delivered by the holiday. Worse yet, the order can not be cancelled even though only a shipping label has been sent to Fedex.
I was also told that I could return the tree to the store for a full refund by Jan. 1st.
I have a small car and this is a 6 1/2 foot Christmas tree - NO PROBLEM THERE.

The other day an employee at Chicago Brickyard Lowes yelled at me because I stood in wrong line. Complained to menager Adrian 4 times, he flatly refused to do anything. Wrote to chief director of customer relations. He wrote back that they don't do anything to employees, they only coach them. He also threaten me that our email exchange is confidential and under law repercussion I can't do anything else with it. Wow, wow. Wow, wow,. I'm still speechless. Wow

Lowe's uses a 3rd party delivery service for their washers and dryers. We bought a new set on a Saturday. It was delivered on Monday which I was thrilled with! They brought the appliances in and then they said that their company sent them with no hoses, etc to hook everything up with. They said they would be back on Tuesday morning and never showed up. I called Installation at the store and explained the situation. Two guys showed up on Wednesday bringing no hoses, etc to hook up the appliances and had no idea why they were there. One of the guys went back to the truck and was able to find what they needed in some random bag he was talking about. They were bad mouthing the Monday delivery guys and were very unprofessional. I had my fingers crossed that all was properly installed and after my husband tweaked the dryer hose, it's all good. Not impressed at all and they made Lowe's look bad. I'm just happy that it's all working!

Sitting here waiting curbside. Looked at my phone and I've told them I was at #6 18 minutes ago. Had to call back. It's 28 degrees outside. I wouldn't give a bad review but for the fact this is the 3rd time in a row I've waited up to 20 minutes. When I received an email saying it was ready. Each time was non-busy times of the day. Hardly any cars in the parking lot. No other cars in curbside. Get it together lowes! Gjeesh. Pasco wa

Visited the store recently to purchase a Christmas tree. No one outside to help customers, after purchase informed they could not tie down the tree only put it one the car. After getting help from a kind associate who was working on someone looking at it, was rudely approached by needless to say a manager who did not have all his facts. He attacked me and the idea of asking for someone to look at the tree on the roof, accused me of calling and blaming Lowes for tying it correctly and then boasted that he was a manager. I asked for my money back he was so belligerent, another manager came and took the tree off my car.

Lowes uses third party delivery and they did not tell me how to contact them to complain.
My refrigerator door needed to be switched to the opposite side.
The freezer door was tilted and out of line with the lower door. I brought this to the attention of the men working on the door. They took a picture of the hinge and said to me that their was nothing wrong with door. They added that when the door are switched 90 percent of the time they have an issue, so it is normal.
They were unable to tell me what is wrong or what they were going to do about the issue. They told me to call Lowes. None of this made any sense to me.
Instead of fixing the problem they made excuses. I told them to take the refrigerator back. They refused because it was signed for prior to my inspection.
After they left I also discover that they had not put the stopper on the bottom door which prevents the door from swinging to far.
Also they left the plastic wrap under the door handles, so when you remove the wrap, strands of plastic are gummed up in the crevice. The door handles had to be taken off again.
The freezer door also had scratches doing across the front of it.
I called a manager and was told I have to buy order and pay for another refrigerator and it my take over a month to get it. I was told they have third party delivery. I was given no information to contact their management.

Purchased kitchen cabinets in Aug. Delivered lat week and one was completely wrong and one was broken. Keep getting run around and have to continue to wait on new cabinets.

Husband and I have been without kitchen since august. Sales rep told us in august delivery was 2-3 weeks. Here we are months later and nothing.

The employee was fired for being misleading to customers. I've emailed the CEO as well and ignored.

I've filed complaints with BBB ATTORNEY GENERAL AND WILL GO TO MEDIA AND COURT

I ordered a refrigerator. I did it by phone and online. I scheduled a time. I called the night before to be sure I had to be at home between 7:30am and 11:30 am. I waited and at 11:00 they sent a text that delivery was postponed for 6 weeks. I called and they offered me another refrigerator for $250. More. I said I will wait 6 weeks for one I wanted. I checked 2 days later on line and order was removed by them, not me. If I could give a Zero star, I would.