The company has garnered a mixed reputation, with many customers praising the quality, comfort, and stylish designs of their leggings. Positive feedback highlights timely deliveries and responsive customer service. However, significant concerns arise regarding inconsistent sizing, product availability, and issues with returns, including unclear policies and lack of support for order discrepancies. Additionally, customers express frustration over subscription cancellations and difficulties in reaching customer service. Overall, while the product quality is well-regarded, the company must address operational inefficiencies and improve customer support to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I absolutely loved and adored the leggings I decided to get(: they fit perfectly and has amazing material! I really enjoyed and loved that they kept me up to date where my leggings were. When they would arrive. And got a coupon for 5 dollars off! Most defenitly will be shopping more at this website
I'm so happy with my lotus leggings. They are true to size, the designs are adorable, and they are opaque and sooooo cozy!
I SIGNED UP FOR THE V. I. P. AND SO FAR HAVE ORDERED 3 PAIRS. THEY DO FIT ON THE SMALL SIZE SO ORDERED A SIZE BIGGER AND THEY FIT GREAT. I WASHED THEM FIRST AND THEY ARE SO SOFT AND COMFORTABLE. REALLY LIKE THESE AND ARE WORTH THE MONEY I THINK.
I love my lotus leggins, i am very excited to wear them now, nice colours and patterns. I would suggest to buy a size up because they run a little small, but as far as the quality i am extremely happy
I really like the quality of the leggings. I got them is a good amount of time. I ordered 2 pair of leggings in the same size and 1 is too small. I will now try to work with them to exchange and see how this will go.
It was s long wait since the product was sent from China but the swimsuit I bought for my wife suits her wonderfully and looks amazing on her, and the price was good. It was not my first time buying there and it certainly wont be the last.
I love the color and detail of my new lotus leggings. I would suggest ordering a size up because they run a little small, but as far as the quality and detail, I'm extremely happy. I'm so glad I took a chance and ordered. They offer tons of coupon opportunities to make them even more affordable. Thank you Lotus Leggings!:-)
Love the leggings and skirt I got from lotus leggings! Very excited to the wear them now. Nice colours and patterns.
Hi Holly,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
I absolutely loovveee my leggings! They fit perfectly and are very comfortable. The designs are ridiculously cool, they are well made and good quality. They were shipped quickly and arrived in my mailbox within the estimated time I was given. I have no complaints and would definitely buy more leggings in the future (there are so many awesome designs!). Thanks Lotus crew!
Hi Bianca,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
The leggings are wonderful the fit perfect the are comfortable love the breathable material they came really fast i will be ordering more
Hi Stephanie,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
Good quality leggings. Feels great to wear. Butt looks amazing in them! Runs small. Will order up TWO sizes next time. Long shipping time
Hi Bethany,
Thank you for your feedback. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better one in the future. Thank you for your valuable feedback! We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
I ordered two pairs of leggings and a sports bra. The order didn't take long to ship out and it arrived on the exact day that was estimated. The first pair of leggings were the Sugar Skulls, and they fit expected. I was surprised to find that all the products were branded with a sticker, which was not advertised. It is slightly annoying because it sticks out quite prominently from the legging pattern. The second pair of leggings was a black pair with dragons on it. They seem to be a size smaller than listed, even though both pairs are sized as larges. Finally, the sports bra is also slightly smaller than expected. In general I would advise ordering a size larger. I will probably use this service again, but I'm going to make sure I order bigger sizes in the future.
Hi Kaytie,
Thank you for your feedback and we do apologize for the inconvenience. We did not mean that to happen. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better. Please reach out to us at support@lotusleggings.com with your order information and we’ll do our best to work with you and make things right. We hope to hear from you soon.
Thank you,
Lotus Leggings
I love my jellyfish leggings they fit great and the design is awesome and detailed looks just like a jellyfish aquarium at a zoo
Hi Courtney,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
Love the product, it's great material, nice and cool for those hot days. The only issue is they definitely run small. I generally wear an XS, I ordered a small, and they are still a bit too tight, but wearable. I could probably benefit from a medium. They are not made for curves. So make sure you get 2 sizes bigger if you are curvy. The other great thing about them, is not only are they light and breathable they are NOT see through. Good product once you figure out your size.
Hi Rosie,
Thank you for your feedback. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better one in the future. Thank you for your valuable feedback! We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
I love these leggings. I have bought a few pairs now and will continue to be a loyal customer in the future.
Hi Krystle,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
I've ordered 3 pants and they all are great. True to size, made very well. Durable enough to go through many wash and colors stay vibrant and comfortable. I get many compliments with the fun patterns.
Hi Jeni,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
Very comfy and breathable. Fits fantastic. Awesome patterns. Love love love! Will definitely order more :)
Hi Crystal,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
I received them today! They fit perfectly. Love the designs and colors. They arent see through. I would recommend them.
Hi Lakyn,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
I accidentally placed an order for two pairs of leggings at full price when trying to get the buy one get one free $20 special. I contacted support via web ticket immediately.
Through 15 emails and 3 hours of phone calls I wasn't able to get anyone to cancel my order within 24 hours of placing. Or to refund my order within 5 days of package delivery << DESPITE this being within their policy.
Every time I email support they tell me to call the VIP hotline. And every time I call the VIP hotline I am told to email support. Neither can see the orders in eachother's systems and no one could find my order by email, name, address, order number, or even by my credit card.
Despite my order being unable to be located, it was delivered << despite my trying to cancel it. And I hate the leggings. Shiny, cheap looking, with seams at the waist that snap and break when I put the leggings on. When I contacted for a refund at 3 days after receipt (their policy is 5 days) I was told no refund could be issued because package was delivered.
I've never had such a poor customer service experience. I wound up having to file a charge back request with my bank to try to make headway.
I ordered the green mermaid leggings and the lion king skater skirt. The fabric was beautiful and very comfortable. The sizes run a little on the small side so keep that in mind and pay attention to the size charts.
Hi Jaime,
Thank you for your feedback. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better one in the future. Thank you for your valuable feedback! We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
Answer: Hey, the company is registered in China, not as Lotus Leggings, but "Yiwu Moshiner Network Technology Company Limited - China Leggings" The business is listed here: http://www.manufacturers-directory.com/p-165438.html, and here: http://www.diigen.com/yiwu-moshiner-e-commerce-co-ltd/ The business seems to be registered to the following person whose name is on all Lotus Leggings parcels as Sender: Mr Zheng, Bei ling xin, Qu, Wuyi, Jinhua, Zhejiang China 321200 ** Tel (?) 15268612176 ** Lotus Leggings have a long history of bad customer service: https://www.complaintsboard.com/lotus-leggings-b123812 Their FB community is censored. For example, any negative comment will not be approved EVER. You can slip a negative comment in under a Lotus Leggings post, in among the thousands of other positive responses, and it may be there for about 2-3 hours, but it too will be deleted. The company accepts direct credit card payments via their website, so no third party is involved, e.g. PayPal or eBay, etc. This is what allows them to evade responsibility and keep everyone's money if orders go wrong - offer no exchanges or refunds. The Returns address they gave me was an empty field in North Carolina, with a furniture shop in the background, lol. Don't bother trying to exchange or return any leggings. It's simply not going to happen. And every time you write to Lotus Leggings, it's a different person responding, as if they have a hundred employees, lol. I don't buy that for a second. The product looks good, but I have to say, the leggings look different to the website, and the material starts falling apart after about a week of normal use.
Answer: Hi, We apologize to hear that. Please send us your order number so we can assist you further. Thank you Lotus Leggings
Answer: Not a good company. Check out my other posts about them.
Answer: We don't have expedited shipping at the moment
Answer: A: Hi We ship from our factory in china Via Us couriers
Leggings are part of daily life for men and women. Unlimited styles of leggings are now available on sale. Where can I buy leggings to get the exceptional looks. The best place to buy leggings online is Lotus Leggings, offers high quality leggings at a...
Hi Kayla,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you
Lotus Leggings