Look Fantastic

This is scam! After 2 weeks they didnt manage to ship my package. One product got cancelled because it was sold of all of a sudden. They said the money would be refunded, but that didnt happen yet. Don't shop here, just a warning

Why oh why didn't I read the reviews for Look Fantastic before I ordered?!
I've tried and tried and tried to contact them re returning an item but nothing works and judging by the all the reviews I'm just wasting my time. Also the 'free' item was not included as promised. Has anyone had any success getting through to them on any forum?

I ordered some makeup from here about a month ago - it came in 1 day so i was happy with that.
However, 2 of the products I had ordered were missing. I thought they might come in a separate package but they did not. I contacted customer service who said they would process a refund for me but the refund kept getting rejected. I have just now received another email from them saying 'they have CCTV of the worker packing the items into the parcel and have closed down my account'. So now I'm having to pay £60 for 2 things I didnt even receive. Ridiculous. Do not waste your money at this company.

Honestly I never write reviews but I have had such a terrible experience, others should be aware if they have issues, they will be treated as if that's their fault. My item arrived after 21 days despite tracking saying it would be delivered in 6, item had damaged and crumpled packaging, product looked like it had been crushed in a door and no apology. I understand issues can happen, now more than ever but the attitide is just terrible, Cult Beauty or Cloud10 beauty treat customers a million times better. So disappointed.

They sent me fake products, it was obvious as even the bottles didn't look as they have to and didn't match the picture in the site.
The customer service is awful! They reply once a day, keep delaying me and only after saying I'm going to report to UAE police, they provided me a return link.
To my surprise to return I'm not only need to pay for return, but also go to the post office!
I'm so shocked they are allowed to work legally!

Don't waste your time.
That was my first order from LOOKFANTANTIC and I spent €200!
200 euros! Do they want me to just forget about this order?
I've been waiting a very long time for this delivery and ended up with nothing. I wrote to the company and asked what was going on.
But they are still pulling the time and nothing is happening. It's been 1 month already.
I will never ever recommend this company to anyone.
This site is extremely un-trustworthy, it took me so many emails to get any response. I mean lots of emails.
Don't waste your time.
I just can't believe how bad it is to communicate with them. It's absolutely unbelievable. They are useless!
What a joke.

Lookfantastic website was easy to navigate with lots of coupon code and attractive savings. Do not be fooled.

1. Estimated delivery date was 15 to 18 Aug, it's 25 Aug and I have not received anything
2. The tracking number they provided says Courier has received the order information, but not the item. (See photo)
3. Customer service claims it has been dispatched since 11 Aug.
4. Customer service then claims that it is an international shipment and it takes 30 days to ship. Why did they provide a misleading delivery date?
5. They say they will put up a request and update me on the status, a boilerplate reply.
6. This is the slowest INTERNATIONAL delivery I have experienced.
7. I wished I read reviews online for other regions in the world. The reviews about home country site was pretty good, it could be fake reviews.

I've ordered from LookFantastic twice in the past month and have been very impressed. As an expat living in Tokyo I cannot find Redken products anywhere, so I decided to try LookFantastic. Their prices are very reasonable, but I was worried about the shipping time to Tokyo. My first order arrived in 7 days, the second in 9 days (including weekends and holidays). Everything was packaged well, and there were no hidden custom charges or anything like that. I highly recommend giving them a try.

Avoid! Over a month ago I have ordered from 6 items. The cheapest two of them arrived promptly the rest didn't despite the dispatch email saying all the items were posted. After numerous emails I still did not receive replacement or a refund. The customer service didn't even bother to reply to an email I have sent them a week ago. Will try to recover my money through my bank. If you want to receive your goods shop somewhere else. They are scammers and woudn't be surprised if they go bust soon. There are much better companies out there.

Extremely unhelpful with any delivery issues. Had to pay AGAIN for local delivery courier- delivery was supposedly included in the order price (on the top of VAT & Customs).
Kept getting the same automatic response when trying to resolve issue with customer support.
Would not recommend for any abroad orders.

I ordered multiple La Roche Posay items during the sale which were my primary reasons for creating this order. All the ancillary extra stuff got delivered but the main items were cancelled citing "not having stock". Yet, when I check their website, those items are still available for purchase. This bait and switch during sales is criminal and false advertising. If they cannot fulfill orders during sale seasons, they shouldn't put them on their website. It is unfair for the customers shopping to be duped. This is more than the tenth time it has happened to me and customer service is utter garbage.

They use Evri who can't ever seem to deliver to the correct address. Then lookfantastic will tell you they'll get back to you 3-5 working days about requesting a refund - they won't. Like me, you'll be waiting 3 months with no straight answer and constantly cutting you off when you try speak to them

Scam Company! Lookfantastic is a terrible company to order from. I spent almost $100.00 on product's that I never received. Got one response to wait at least 30 days and now has been a couple of months and no product or response to my last emails of concern on where my order is? No telephone # to call directly to talk to a representative. The website says to log into your account to send an email if you have any questions but now does not allow me to log in after they "shipped" the order that I did not receive. Can anyone help with this?

Do not order from here. They promised tracked delivery within 3-5 days if a certain min. Order threshold is met, however it's an outright lie and the parcel is completely untracked and late, and customer service will refused to deal with it and say just to wait as they have no idea where it is. Completely unprofessional, lure you in with discounts vs. other reputable e-commerce sites.

Do not believe the "usually dispatched in 25 hours" language on their website. "Free gift" with my purchase was mailed within about a day but not the actual products/gifts I ordered. When I then tried to cancel, they first said they would call the warehouse and immediately have them ship. But when I stated it was too late and I wanted to cancel, they said they could not do that because the order was already "processing" at the warehouse. The supervising Phone operator hung up on me. I wish I had seen all the awful reviews here before I ordered from them. Avoid at all costs!