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LookByFare

Overview

LookByFare has a rating of 3.6 stars from 2,314 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LookByFare most frequently mention customer service, good experience and easy process. LookByFare ranks 4th among Travel Agency sites.

service
39
value
26
shipping
15
returns
19
quality
69
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Instant Feedback

8,825 reviews
How would you rate LookByFare?
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Wisconsin
1 review
0 helpful votes
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Great experience
January 31, 2023

Easy to use platform. Suggestions to lower flight costs were really helpful. Easy to see what baggage is included. Clearly informs additional benefits and the costs before finalizing the order. No surprises with added fees.

Date of experience: January 31, 2023
Canada
1 review
0 helpful votes
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Got booking reference
May 16, 2024

Thanks for asking. I got the Booking reference since yesterday.
However, the Booking confirmation assures that an actual E-ticket will be received within a couple of hours at most in rare cases. I did not get anything within that time frame.
I called this morning to follow up, an agent answered and said I will again, receive a formal E-ticket within a couple of hours.
I called back a few hours later, nothing was received, mentioned to the agent. Liliana (I think that's her name) said they needed 'more time'. So I have no idea what that means.
I have still not received a formal E-ticket so I am worried.
I read the review on line and a Youtube video that someone got scammed as they have never booked anything from this site. I am worried at this point.

LookByFare attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 6, 2024
O.R.M. T. LookByFare Rep
11 months ago

Dear Doreen,

Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations.

We will be glad assist you with this matter. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.

We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line@ +1 (248) 274 7239 or write to us at care@lookbyfare.com anytime.

Regards,
Lookbyfare.com

Massachusetts
1 review
0 helpful votes
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Received call back about luggage fees
August 9, 2024

Lauren was very helpful. She went over our flights and explained the baggage fee structure to us. Thank you Lauren

Date of experience: July 30, 2024
South Carolina
1 review
0 helpful votes
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Great
September 1, 2024

Exactly what I'm thinking about now I think I'm just trying not too much of an effort to get the best of the situation

Date of experience: August 22, 2024
California
1 review
0 helpful votes
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Shady Dealings
January 7, 2023

I booked and purchased my first class ticket on their site. About an hour later, I received a call from them informing me the fate I booked had increased in price from the time I booked and paid for it until they were issuing the e-ticket with the airline. They asked for several hundred dollars more. I refused and told them to cancel my booking. After a series of negotiations, Ty honored my fare

Date of experience: December 8, 2022
Utah
1 review
0 helpful votes
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Unclear Dates of Booking
July 12, 2023

When we start the flight booking, the fares are displayed for chosen dates but when we actually start booking, they automatically change to different dates.

Update - Talked with a company rep, she looked at this issue and provided a resolution. Thanks

Date of experience: June 12, 2023
O.R.M. T. LookByFare Rep
over a year old

Dear Himanshu,

Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We set a high standard for ourselves, and we’re sorry to hear this was not met when you booked your reservation online. We are looking into this issue and will do everything within our means to resolve this soon.

We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.

We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line@ +1 (248) 274 7239 or write to us at care@Lookbyfare.com anytime.

Regards,
Lookbyfare.com

Tennessee
2 reviews
0 helpful votes
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Not Very Happy
June 7, 2022
Updated review

Initially, I was not unhappy with the price of my ticket through Look By Fare. However, when I was unable to print my boarding pass, I found out there was an additional fee, that was not included in the cost break down. I called their Customer Service number and the rep explained that there was a fee of $85.30, which was in very small print, on the right side if the total. The second thing that caught me off guard, was that I would be flying back from Charleston SC to Orlando FL, via Chicago and not Nashville, which was the route listed on my return itinerary. If the hidden fee didn't upset me, this surprise change in my return flight, caused me to see red! Overall, my first experience with Look By Fare has not been a very positive one.

Date of experience: May 7, 2022

It was great
May 6, 2022
Previous review

It was great

Date of experience: May 6, 2022
Texas
1 review
0 helpful votes
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Scam Attempt
December 6, 2022

Five minutes after completing my booking I received a call telling me my price had increased by $60. When I refused, they told me they would only charge me $5 extra. I refused. They charged the original. Then my credit card texted that this was a high risk and the transaction had been rejected by my credit company. I am watching my credit card closely.

Date of experience: November 6, 2022
Texas
1 review
0 helpful votes
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Representative need to communicate better.
July 1, 2024

When a representative is confirming a flight booking they need to be more specific about relaying to the customer that they will be taking payment at that time. So basically they should always let the customer know right before that they are now going proceed with payment if there is going to be more than one transaction.

Date of experience: June 21, 2024
Puerto Rico
1 review
0 helpful votes
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Flight booking
May 11, 2022

Easy to follow. I was able to go back and force in trying to maximize all the possible alternatives available. In the other hand, the program easily identified recent searches which helped me to get quick response on my searches.

Date of experience: May 11, 2022
Florida
1 review
0 helpful votes
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Last minute same day booking
April 22, 2022

For in unforeseen circumstances we lost our flight with another airline. We were able to book a fight the next day for that same day with absolutely no hassle and with an immediate response. We were very pleased. Thank you!

Date of experience: April 22, 2022
Meir B. LookByFare Rep
over a year old

Dear David,

Thank you for the ratings. We’re glad to see that you had a good experience while booking your reservation online.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We would be looking to be of service for you again.

Regards,
LookByFare.com

Michigan
1 review
0 helpful votes
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SCAMMERS!
January 23, 2024

Never take action through this site. They are scammers! I applied for 4 tickets from Detroit to Las Vegas, but they never shipped. I got them on the phone, asked for a refund and after a long argument, they emailed me that a refund will be made since I canceled the tickets, but again the money has not been refunded. As far as possible from these scammers!

Date of experience: January 16, 2024
Missouri
1 review
0 helpful votes
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Bad experience
January 20, 2024

It look like a scam, the price on the website was different for what I was charged, I even screen shot the price but they were adamant to refund my money, later I was offer 25 dollars instead of 78 dollars but I rejected it. I will not recommend the site for anyone. Christopher O

Date of experience: January 13, 2024
Canada
1 review
0 helpful votes
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Palm Springs away
November 30, 2022

Easy to follow and provided the option of cancellation/itinerary change if necessary, at a charge.
However noticed Visa payment was put through before e-mail ticket was sent to me on Nov/30/22.24hrs. Have passed and no e-ticket received yet. Dec1/22.

Date of experience: November 30, 2022
California
1 review
0 helpful votes
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They didn't change the price.
March 12, 2023

I tried 2 other websites & both changed the price they quoted. One didn't do it until after I paid & the next day I get an email telling me the price increased. I was impressed that didn't happen this time & their prices were the cheapest.

Date of experience: March 12, 2023
Arkansas
1 review
0 helpful votes
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Additional Costs
October 28, 2022

I received a call about 10 min after I booked online from a representative with additional costs not listed online. The additional costs started >$100. It was unclear what these charges were for and when asked they just repeated the name of the costs with no explanation. I felt I was being scammed during the conversation because of the vague verbiage. It would have been easier to pay the additional $20-30 dollars and book with the airline.

Date of experience: September 28, 2022
Meir B. LookByFare Rep
over a year old

Dear Daniel,

Your experience is of utmost importance to us and we regret our experience wasn't seamless.

We have located your reservation details based on the information you provided and will be glad to assist you with your dissatisfaction. We tried to contact you via the contact number provided but landed on voicemail. We have left you a detailed voicemail that you may refer to and contact us.

We intend to get your dissatisfaction resolved. Hence we request you to contact our customer support team@ +1 248 274 7239 or write to us at support@lookbyfare.com anytime.

Regards,
Lookbyfare.com

Massachusetts
1 review
0 helpful votes
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Very easy booking
November 25, 2022

I had to quickly find a last minute flight after my previous airline cancelled my flight to Europe. All the other websites like Expedia Kayak and Travelocity featured the same flights but hundreds or a thousand dollars more. I stumbled on this one by accident and found the cheapest flights compared to every other site. I almost thought it was a scam with how cheap it was and how easy it was to book but low and behold.

Date of experience: November 25, 2022
Florida
1 review
0 helpful votes
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Saved our trip
June 12, 2022

We were stuck at the airport with no flight since our flight was canceled and none of the airlines had any openings but when I went on the look by fare site they happened to have three seats for us to our destination. We were able to make our trip! It was seamless.

Date of experience: June 12, 2022
Wisconsin
1 review
0 helpful votes
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Lowest fares
April 30, 2022

The lowest published fares were on LookByFare. No issues with booking the flights, confirmation sent quickly, and the fare was the one that I clicked on... no hidden fees. Pleasantly surprised! Never heard of this site, but well worth the find!

Date of experience: April 30, 2022
New York
1 review
0 helpful votes
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Communication issues
December 14, 2022

At least that's what I hope. They tried to upcharge me when they called to confirm the details of my itinerary, the price he had was substantially higher. When discussed further and having agent speak with someone, they reduced their charges to match what I was originally quoted. I rated four stars with the understanding my booking will not change.

Date of experience: December 14, 2022