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LookByFare

Overview

LookByFare has a rating of 3.6 stars from 2,314 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LookByFare most frequently mention customer service, good experience and easy process. LookByFare ranks 4th among Travel Agency sites.

service
39
value
26
shipping
15
returns
19
quality
69
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8,825 reviews
How would you rate LookByFare?
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Texas
1 review
0 helpful votes
Follow Timothy K.
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Be careful.
August 9, 2022
Updated review

Great prices I could not find anywhere else, however they tried to charge me more than they originally quoted, saying it was taxes and fees. They did this by sending me an email that had the higher price and asked me to confirm the reservation. When I called them on it they offered a lower price that was still higher than original offer. I told them no and they finally agreed to charge me the original price. After about 8 hours I received confirmation of my flight. Just to be sure I checked the airline and the flight was confirmed. It all worked out in the end but with LOTS of attention and perseverance on my part.

Date of experience: August 9, 2022

Great prices I could not find anywhere else
August 8, 2022
Previous review

Great prices I could not find anywhere else.

Date of experience: August 8, 2022
New York
1 review
0 helpful votes
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Ticket misunderstanding
December 9, 2022

A problem with the pricing of the ticket. Taxes and fees were entered after purchasing had been done.
Everything has been amicably solved and I am very happy with the company's service.
Thank you for taking care of this.
Edward Sousa

Date of experience: December 9, 2022
New York
1 review
0 helpful votes
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Awesome service
October 12, 2023

Excellent customer service! Customer seevice technician named "Meir" was very helpful with me getting great seats on the plane. He was nice also and He was a great listener! I will def book with this company again. They call you back real fast and they do whatever it takes to make sure you are happy. Cant wait for my trip!

Date of experience: September 12, 2023
New Jersey
1 review
0 helpful votes
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Flight To Miami
September 2, 2022

It was quick and easy. Took about an hour to actually confirm I was booked with flight plans I requested but all in all it worked out. Now I have to see what the experience is like when I actually go to the airport. Hopefully they're aren't any hick-ups. Also no carry on is included. Just a personal item that fits under the seat. I recommend this site if your making plans last minute.

Date of experience: September 2, 2022
Meir B. LookByFare Rep
over a year old

Dear Christopher,

Thank you for the ratings. We’re glad to know that you had a good experience while booking your reservation online.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We would be looking to be of service for you again.

Regards,
Lookbyfare.com

Georgia
2 reviews
0 helpful votes
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A company that has INTEGRITY!
June 19, 2022

There is a lot of your competition that runs scams with very low airfare. After you book (and it says pending) within 5-15 min they email and call you saying "oh I'm sorry that airfare cost is t available. It's $200 more now".
I always use lookbyfare if my airfare first since they don't do that scam nonsense. Keep it up since I travel 8 times a year as well as my husband.

Date of experience: June 19, 2022
Florida
1 review
0 helpful votes
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Worst experience ever
June 12, 2024

Bait and switch business tactics. They advertise this low fare. Only to call you and tell you the tickets and not confirmed cause they are standby tickets. Then they proceed to tell you if you want a confirmed ticket. The price is going to be this. Which is 3times the amount they advertised.

Date of experience: June 2, 2024
South Carolina
1 review
1 helpful vote
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Something wrong
April 15, 2023

When I book my ticket with add on a check bag for the trip, I paid the total cost. However, my booking ticket shows the "check bag" was not included. I called and questioned about why didn't charge " check bag,", your representative told me that booking through the website is for ticket only, he gave me the price for the check bag which will cost me more money (more than airline and your website listed). I am very disappointed by this misleading.

Date of experience: April 15, 2023
South Dakota
1 review
0 helpful votes
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Not a great experience
January 14, 2023

Booked our flights- were called back to say the flight we booked wasn't available- offered a different flight, earlier, took that- then today all of our seating assignments were changed from what we paid extra for and selected- no one refunded the extra funds we paid to select those seats, also, nothing was done to compensate for the first oversold flight. We can't even sit near each other on two flights- and have to change our hotel accommodations to meet the new much earlier departure flight that we did not choose. Highly disappointed in all things Look by Fare.

Date of experience: December 15, 2022
Canada
1 review
0 helpful votes
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Would not use again
July 12, 2024

Well I did not see anywhere that the flight I booked did not have checked bag or carry on. Had insurance for it. But no bags. I noticed it when got my conformation. Big red letters. Phoned right away and they said can add for 275 us with upgrade. Ticket was 349 so to add carryon and check in was 275 us but they also upgrade. Did not care about upgrade. After about 30 min on phone got it down to 130 us.also had cancelation insurance and they where going to charge me more on top of it. Even though from booking to phone call was less then 2 min. I would avoid them at all cost.and I still did not anywhere on site about no baggage. You can pay for protection even if you have no bags. Other sites easy to see. And one site only charge 55 can for check in and carry on was free. Yea stay away.

LookByFare attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 2, 2024
California
1 review
1 helpful vote
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Lack of professionalism
January 3, 2022

I had an unpleasant experience dealing with the representative. He was rude and argumentative. I don't have confidence that my booking is actually solidified. I'll find out when I go to travel.

Someone from the company did call me back this evening (12-4-21) and asked me to give a more positive review. He said my reservation was confirmed. I told him that I couldn't be untruthful.

Date of experience: December 4, 2021
Arizona
1 review
0 helpful votes
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Wrong information
May 7, 2022

Booked a flight that the airline changed to an earlier time. Pretty sure airline contacted every passenger but me. Why? Because the contact information provided to the airline was a support email address and phone number. Would love to know how this is even possible so I call in and first person hung up on me, second was blaming the airline and third I could not understand. Attempted to easily explain and got zero assistamce. I wamt to be contacted by someone in charge of this company

Date of experience: April 7, 2022
Meir B. LookByFare Rep
over a year old

Dear House,

Your experience is of utmost importance to us and we regret it wasn't seamless.

Feedback like yours helps us in indicating where improvement is required. Your feedback uas been shared with the concerned department and the will contact you within next 24-48 working hours in order to resolve this issue for you. We appreciate your taking the time to share your experience with us here.

We assure you our optimal efforts in getting to a mutual resolution to your dissatisfaction.

Regards,
Customer Support
Lookbyfare.com

Texas
1 review
0 helpful votes
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Misleading service. Not recommended
June 17, 2024

I booked through this site with refundable option and when I had to cancel it they refused my refund stating my cancellation reason doesn't fall under "their category" and ate my money. This is a cheating website and don't book it.

Date of experience: June 7, 2024
Canada
1 review
0 helpful votes
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Rapid response & effort
September 6, 2024

To book my flight ticket, there had been some issues, but whenever I contacted you to solve the problems, your representatives responded quickly and helped me.

Date of experience: August 27, 2024
New York
1 review
0 helpful votes
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A communication issue came up
July 3, 2024

I called and spoke with a man. He was doing his best to be helpful, but he had quite an accent and he spoke quite fast. My head was spinning after awhile, so I exited the conversation. I ended up finding my own tickets.

Date of experience: June 23, 2024
Argentina
1 review
0 helpful votes
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Es una buena experiencia, con una empresa que me presento un valor pero que no podía poder mantenerlo al momento de realizar la compra,cambiando de aerolíneas y así de esa manera poder mantener el valor.

Date of experience: September 8, 2024
South Carolina
1 review
0 helpful votes
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Very helpful
July 21, 2024

I needed to change my flight date by one day about an hour after I originally booked my ticket and I was able to do that with the help of the representative that assisted me

Date of experience: July 11, 2024
New York
1 review
0 helpful votes
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Complete scam
December 5, 2023

I booked internacional tickets with them and got a confirmation number. Then they called and said that price was no longer available for my flights and increased each ticket by 400 dollars. I had no choice but to agree. They sent me the confirmation. Then 4 days later they called, saying sorry that is no longer available, the tickets are now increased by 1,000 dollars each. They waited 4 days, after I had already booked hotels, cars and planned my whole vacation to tell me that, even though they'd sent a confirmation, the tickets were not booked. I ended up canceling everything and it costed me money and a lot of stress. Do yourself a favor and stay far away from these scammers.

Date of experience: November 28, 2023
California
1 review
0 helpful votes
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Ok
June 18, 2024

Easy thought I would experience trouble booking a flight for my gf after I booked mine already of course booking it late the price was up but still reasonable on my end of scheduling her trip later found mine trip and was able to get her on it.

Date of experience: June 8, 2024
Canada
2 reviews
4 helpful votes
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Poor customer service
January 31, 2020

We recently booked a flight from Vancouver to Grande Prairie for a family emergency thru lookbyfare and it will be our last time. The whole experience from booking to paying was a nightmare. The representative that booked the flight was more interested in making the sale then discussing or matching other advertised specials but was sure to ask for a good review. Then when calling to discuss a bereavement refund we we're quickly kicked to the curb, the representative did not know how or what to do. Train your people.

Date of experience: January 30, 2020
Missouri
1 review
0 helpful votes
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Super happy!
October 23, 2021

I had a flight booked and needed to change my return date to attend my function. Robert was my operator and was amazing at helping me and made to change with minimal fees applied. He is my hero in this booking. I am so happy that I chose this company to book through as Robert said that the booking has made us family and we always do our best for family. Super happy with the overall interaction and the transaction.

Date of experience: October 23, 2021
Meir B. LookByFare Rep
over a year old

Dear Delores,

Thank you for the kind words. We’re delighted to hear you had a good experience booking online. It feel rewarding when we get to know that your online booking experience was hassle free.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We would be looking to be of service for you again.

Cheers,
Lookbyfare.com