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LogMeIn has a rating of 1.6 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LogMeIn most frequently mention credit card, customer service, and auto renewal problems. LogMeIn ranks 5th among Remote Desktop sites.
No positive highlights yet
It's been said you can tell a lot about a company as to how they deal with the tough (upset) customer issues. This was the case with us. Neil helped defuse what could have been a small explosion. In short, We had a wonderful tech support experience from Neil. I had questions from the acquisition of Jive and things didn't go so well. I was a little miffed, to say the least. Why? No LogMeIn account manager called us to ask if we needed help, and there was no boarding to know how to navigate from Log Me In back to the old Jive VOiP accout. Our toll free phone # was disconnected, but the bill was paid. I had valid reasons to be hopping mad. Granted, a few things fell through the cracks. It happens and there was nothing for us to gain by being mad or upset about this and tossing LogMeIn under the bus with a 1-star rating. Neil was kind and professional and nailed it for me in 5 minutes. This is why I'm giving LogMeIn a 5-Star review.
I have tried unsuccessfully to cancel my account (which is on auto renewal). There is no online button or form to cancel. Trying to find the customer service number to call is nearly impossible. Once you do find the number, the agent helpfully tells you that you can't quit without a valid reason. I'm not even asking for money back. I just don't want to auto renew. This company is engaged in high pressure unethical practices. I would recommend avoiding it at all costs.
It's been said you can tell a lot about a company as to how they deal with the tough (upset) customer issues. This was the case with us. Neil helped defuse what could have been a small explosion.
In short, We had a wonderful tech support experience from Neil. I had questions from the acquisition of Jive and things didn't go so well. I was a little miffed, to say the least.
Why? No LogMeIn account manager called us to ask if we needed help, and there was no boarding to know how to navigate from Log Me In back to the old Jive VOiP accout. Our toll free phone # was disconnected, but the bill was paid. I had valid reasons to be hopping mad.
Granted, a few things fell through the cracks. It happens and there was nothing for us to gain by being mad or upset about this and tossing LogMeIn under the bus with a 1-star rating.
Neil was kind and professional and nailed it for me in 5 minutes. This is why I'm giving LogMeIn a 5-Star review.
Tip for consumers:
Don't blow up and toss them under the bus just because things seem new or different. Call their tech support and give them some kindness and you'll get the same in return.
Products used:
We were using JIVE's VOiP service. It was acquired by LogMeIn and we are now using the same VOiP and PBX with SoftPhone apps effectively. Well done.
موقع ساعدنى كتير اتخطى دايقته الماديه لو عديت على كلامى اقف وابحث على جوجل او يوتيوب او اى محرك بحث موقعai marketing موقع صادق شغال عليه بقالى ٦ اشهر سبت كل اشغالى وقعد فى البيت الكمبيوتر والمكيف ومش عاوز حاجه تانى كل يوم ٤٠٠ دولار او ٥٠٠ ابحث وانت تصدق رابط التسجيلhttps://ai.marketing/ar/campaign/ickqahfyte فى ٥٠ دولار سلفه ترد للتجربه الموقع لو عاوز تستفسر واتس *******4167
Tip for consumers:
والله دخل خيالى
LOGME IN SMELLS GOOD ITS A REALLY NICE PERFUME, I LOVE IT, WHERE DO U SALE MORE FRAGRANCES, KISSES TO EVERYONE THEIR, PLZ LOVE ME AS WELL
I hav 3 bobs an 2 vegines so add my facebuk (anil wirgin) if u wan c more. Enyway logmein can remuv lots wirus 4 u and frends.
Made me a believer went into my computer and locked me out to where I had no choice but to call. Then went in remotely as I expressed my fear and showed how they work for Microsoft! At the very end after all the bs he ask if I do online banking I said some of course this is a new computer and I have not saved anything to do with bank. He then tells me all I need done and I need to pay 149.99 to get back in my computer. I am on workers comp with back injury and taking classes online and was I the middle of studying and money is tight and I could not afford that until Fri. He then tried to get me to pay 100.00 and that was as low as he could go! Now he is done and starts deleting everything telling me I can restart computer as he unlocked the block! Microsoft needs to handle this as it came through as if it was them! Thank goodness I didn't pay and came straight here! This just happened and wasted an hour of my studies!
Me an my girlfriend used Logmein for little under a year when she was living abroad. We were very satisfied and It was easy to understand and user friendly.
When our subscription auto updated (a while after we finished using it) - we explained that it was a mistake and that we were not planing to use the service in the future, and they simple refunded and canceled our subscription - we were very happy with the treatment.
This software has saved my butt on several occasions! I don't know what I would do without it.
I use LogMeIn Pro and LogMeIn in Free. Works well with XP and Vista; no security issues. Would definitely recommend to others.
This site is incredible. I use it all the time to access my computer at home from work. Never had issues. It's fast and reliable. They also provide really good apps for android and iphone. Highly recommend.
I love this website. A friend of mine who is in IT has set up a profile for my computer, which means that he can help me from a distance whenever I need it. Brilliant!
This site is amazing. You install the software on the machine you want to access from elsewhere. Then using any browser anywhere you can access your computer by entering in a couple of passwords. The software to install is absolutely free (there's a free version that never expires). If you need more functionality such as printing or file transfers you will need a more advanced version (Pro) that requires a fee which isn't even that bad. For file transfers, I get around that by email files to myself (as long as they are not too big).
They also have options for access on your iPhone or handheld devices but those apps cost money. I've never tried them, but I would imagine them to be worth the money for ones that need access to their computer remotely from a handheld.
I am a long time user and it is wonderful! Easy to use and powerful. I maintain 5 computers remotely for friends and use it to gain access to my home PC when away. The free version will let you do almost anything you need to do, except directly move files between PC's, but use Megaupload to move files if you need to. Again Logmein is one of my favorites.
You can remotely control your PC over the internet and it is great for people who travel and need to access their work desktop. I bought their iPhone application to control my PC using my phone, but it turns out that wasn't really necessary as it just makes it more convenient. Most users can probably just use their free trial and never pay for the pro version.
Great free software for accessing other computers. I have a few clients and family members with it installed so I can fix their computer, even when they are in another country.
This is virtually free software unless you need the ability to download files remotely from you PCs. Aside from that, this is perfectly working free software that never expires. If all you want to do is access your PCs remotely, then give this a try. Even the pro version isn't that expensive and works great.
The Pro version of this software is only needed if you need to move files, otherwise they give the software away for free. I used the free version for months until one day I actually needed to access my computer at home, and then I signed up for the pro version. This software has saved me so many times I can't begin to count them all.
I have used logmein for a long time. It is really brilliant and I connect from home all the time and also via my laptop from Europe. It is really easy. I have just upgraded at a cost of £25 for the first year so that I can remotely share and print. Cannot recommend it highly enough
Thanks guys for pointing out this website, I downloaded the app to my iPhone but it cost me $35! I think that is a rip off, BUT, I can now log directly on to my work PC from anywhere in the world from my phone. That is priceless.
Not the cheapest, but a robust enterprise solution for remote computer access and VPN service - While Logmein is not the cheapest remote access service out there, it's great for a growing small/medium sized business. They offer scalable services and have great support. I'd recommend them to anyone.
Free?!? Sounds good to me. I need to clock in on my desktop at work at 8am... if I can do that via my cell phone, then WOOHOO!
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