LiveCareer has a rating of 3.3 stars from 8,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 4th among Career Advice sites.
Good step-by-step guidance
Great formatting choices
A little clunky to edit
Very informative gave me different options great customer service.
Hi Elizabeth:
Thank you for this great review! We are committed to offer all our customer and excellent customer service. If you have any further doubts or concerns please feel free to contact us.
Best Regards,
LIveCareer
Thanks with your help me build a resume. I'm so glad that I found this website.
Hi Paul W.,
We are so happy that we could help you create your resume. We wish you all the best!
Best regards,
Anna
LiveCareer
My agent was very helpful! She made the process easy and quick.
Hi Allison B.,
We are happy that we made the process easy. We wish you career success!
Best regards,
Anna
LiveCareer
I used your templates for my resume and cover letter. It made all the difference!
Hi Mary M.,
We are happy that you liked the service. We wish you all the best!
Best regards,
Anna
LiveCareer
Easy to use. Straightforward and helpful. Would recommend.
Thank you, Brian, for letting us know how easy and straightforward it was to create your resume!
So easy to navigate with a very insightful career objectives
Thank you, Tobiloba, for trusting us with your new resume!
This was very easy to create my resume in a short time. Thank you!
Thank you, Patricia, for leaving us your feedback!
Why do you have to automatically charge after the free period?
Hi Lynn,
In order to continue providing our wonderful services, without interruption, all of our subscriptions are auto-renewing. Please know that our subscriptions can be canceled at any time!
I've been struggling with this resume. LiveCareer was a lifesaver!
You just made our day, Nicole! We strive to make our customers happy and we take your feedback to heart.
The resume template was easy to use and really helped organize all my info.
Thank you for sharing your feedback and rating us five stars!
It is good. Will see the final out come and review again
Thank you for sharing your feedback and for giving us a great rating.
The choices of words and descriptions was excellent.
Thank you for sharing your feedback, William, we’re excited to hear you feel that way about our builder.
Quick, responsive and immediate solution to the problem.
Hi Teresa:
We are glad that you found our platform to be “Efficient and Easy”. We strive to deliver the best customer service experience you could have. It is very fulfilling for us to read this type of feedback, Thank you! If you need any help in the future, please feel free to contact us.
Best Regards,
LiveCareer
They are more then helpful. Would recommend them for help with building your resume.
Hi Stacy G. Thank you for your feedback! Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
Great tone of voice. Quick service, very happy with your staff.
Greetings Olivia B. Thank you for the feedback! Feel free to contact us if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
Luis was very friendly and easy to work with. He filled my needs without question.
We are glad that you were able to receive great customer care Jen. Feel free to contact us if you need further assistance on any concerns or doubts you may have regarding your account.
Best Regards,
LiveCareer
It says its free, but will not allow any downloads before paying. Bait and switch
Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume, Ruth.
However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I had a problem with my subscription and was assisted in fixing it within minutes!
We are happy to hear that you received great customer care in the problem you had with your subscription Dustin. We are very committed in providing great customer service care. Feel free to contact us if you have any doubts or concerns regarding your account.
Best Regards,
LiveCareer
Thank you for helping me build a wonderful resume.
You are very welcome, we're always happy to help, Singhtaravirak!
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
Thank you, Yasmine, for your feedback!