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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Horrible site! If you want to be charged multiple times and if you want the price to continue to rise and be completely unaware of it than go ahead and use this site! I was tricked I to thinking I was paying a one time payment of 1.95 to try it out and was charged an additional 60 dollars. Spent an hour with customer service and never got my money back. Going to try and file a dispute! This is such a scam and waste of time. I never right reviews but wanted to aware people on this site!
Hi Edith B.,
We are glad to be of assistance. However, I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Whatever you do, do not use this site! They tell you its a "free" trial and then charge you $32 when it says clearly on their site that the subscription is $ 7.99. Tried to discuss this with them and they shut me down and kept the charges. Beware!
Hi Leann S.,
I’m very sorry that you have had this experience with our service. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Live chat is great agent was really helpful and resolved my issue very quickly. Super customer service.
Hi Karen B.,
We are glad that you found our customer service helpful. We wish you all the best!
Best regards,
Anna
LiveCareer
Recently noticed charges on a credit card I almost never use dating back 10 months for this company I barely recall. It was not clear (in spite of customer service rep I talked to) that this was auto-renew. Customer Service basically said: screw you. Taking it up with the CC company as only recourse. Can't wait to have the Anna B. Bot tell me how sorry she is for my experience. In spite of what she'll say, I never authorized auto-renewal. Stay away from this scam!
Hi Bruce W.,
I’m very sorry that you have had this experience with our site and did not get the best customer service experience, however our representatives were trained with utmost respect to our customer ensuring quality service using positive language.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
They do state that you have to cancel your subscription or you will be charged monthly. I ended up deleting my account instead of unsubscribing. It was definitely misleading and confusing. HOWEVER, they were quick to fix the problem and refund my money. I appreciate good, quick customer service. The resumes do look really good, but also keep in mind: it's free to design, but not to print or download. This company has definitely been stepping it up.
Hi Aurora M.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I want to join mturk, can explain the process of this company,
Is it works in india or not
Justnow i signedup
Is it work practically in india?
Hi Lakshmi N.,
You post your query to LiveCareer. LiveCareer is a Resume builder site. In these tough economic times, a well-written resume is essential. LiveCareer’s interactive tools - including a cover letter builder, resume builder, vast array of resume samples and LiveCareer review process – help job seekers easily and professionally secure the jobs they want. With LiveCareer’s award-winning application, building a standout cover letter and resume is easy, affordable and professional for all job seekers.
To address your query, the best way to do is to go to Amazon Mechanical Turk site.
Best regards,
Anna
LiveCareer
Ms "*******@livecareer.com", listen to this, as this is just a follow-up from my first review. Quite despicable to know that after reviewing more than a dozen of complaints, your company has not been able to curb the pattern to trick your unsuspecting customers. Why did you not redesign the online auto-renewal system so that your clients will not be trapped again to the the same, sorry to say this, scam? Wake up people!
My remaining effort now is to retrieve the money you took from my account. Period!
Hi Jerry T.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. The details of our subscription are listed on our sales page, and we also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
It's a matter of policy for not providing the last name, mostly just like other companies who follow corporate rules. However, we are allowed to give out the first name and employee ID for reference. LiveCareer is a Resume Builder site, and an online transaction. For customers who are interested with the service to print, email and download the resume or cover letter created on site, those information are required to process a payment. However, if customers just want to create a free account we only need the email address and account holder’s name.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
My wife mistakenly forgot to cancel the auto renew subscription after signing up for the service. I get it. But she has now called to cancel 3 times yet the charges keep rolling in every month. She is about to lose her mind. I just emailed anna. B who has responded to the various comments on SiteJabber. We'll see if she takes action. Stay tuned
Hi Jackson P.,
I’m very sorry that you have had this experience with our site and customer service. Your concern has already been taken care of. I sent an email in response to your request.
We are very committed to providing great customer service and again are very sorry that you had this experience. We hope that you’ll reconsider your review of our site. Please contact me again if you have any further issues.
Best regards,
Anna
LiveCareer
Horrible customer service! Very illiterate people and very rude and condescending. They are sneaky and will give hidden charges despite the monthly charges.
Hi Lee M.,
I’m very sorry you did not have the best customer service experience. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Unlike many other users, I had no problems at all with this company. You can build your resume for free, there are a lot of nice templates and pre-made descriptions for all kinds of industries, so it really helps you to get more ideas of what to write and how to put it nicely. You have to pay to download this resume, and they clearly state everywhere that you are given 2 weeks free subscription and will be charged later on, unless you cancel the subscription. The day before the free trial expired, I went in to my profile on the website, and clicked to cancel the subscription. As a bonus, they offered me another month free, but I didn't need it anymore, so I proceeded with cancellation. And that was it. I wasn't charged and didn't have to do anything else... Very easy, if you know how to read. No idea why people had so much problems with this site. I think it's a great service and I will recommend it.
Hi Polina K.,
We are so happy that you found our service great. We appreciate your feedback. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
LiveCareer
Paid the initial $1.27 and then cancelled my account during the 14 day trial period. Was still billed $53.44 the following month. 2 live chats and 1 phone call later they say they can't reimburse the charge as I "deleted" my account not "cancelled" my account. Brutal!
UPDATE: 2 more live chats (had one person not even respond to me after they introduced themselves?) and then I contacted my credit card company. The fraudulent claims person contacted live career and they told the credit card person that I had cancelled on the 14th day and it had to be BEFORE the 14th day but they would reimburse me. 4 days later I had a $51.00 reimbursement from live career... summary... not worth the hassle.
Hi Jenice W.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
They lure you in with a super cheap 14 day trial and then charge you a bunch of fees after the 14 days is over, I had to get a new debit card because of this.
Hi Jonathan S.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
I have recently deleted my account and upon that there wasn't anything stating that the subscription would still be running. Because I'm from Canada it took $54 out of my account! I called to get it back and nothing. I asked to talk to a manager and I was told no they will tell you exactly what I said to you. The lady I talked to was very rude and kept cutting me off and was talking to me like I was an idiot.
I want a refund back of all my money.
The lady told me that she had "great" news that she can refund me only 29.00 back to me. That is nothing and will not help or make the situation better. I am very angry and will never use this site again. And from reading some of the comments on this I'm glad to know I'm not the only one.
I have reported live career to my bank and will be contacting the bbb.
We appreciate you sharing your experience with us, Brianne. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
The service was great! Very helpful, many suggestions and templates. However when it came time to cancel my subscription I felt ignored. Conveniently the "my settings" page to cancel was always down. I emailed twice in a span of two weeks and got no response. I had to resort to live help and she was very nice. I don't like how tricky it is. If I didn't stay on this they would have charged my account again. I'm not pleased.
Hi Felicia M.,
We are glad that you found the site and service helpful, however I’m very sorry that you encountered cancellation issues online and did not get a response via email. Rest assured that this will be taken care of.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I used this site to help write a resignation letter. IIt was also useful in updating my resume and cover letter, and start a new job withing one week of updating my resume.
Hi Tricia T.,
Congratulations on your new job! We are glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
I had signed up with Live Career to get some help on updating my resume. This site made it so much easier to get all my ducks in a row! They give you tips on what to write and what not to write. I will be referring them to my family and friends in need!
Hi Suzy F.,
We are glad that your liked the site. Thanks for recommending us to your family and friends. We wish you all the best in your career search.
Best regards,
Anna
LiveCareer
I too fell for the $2.95 resume, seemed like a good deal. It was not made clear that an auto renewal would be applied after 14 days and I actually cancelled my subscription immediately after generating resume. Just downloaded a few months worth of CC statements and kept seeing the repeated charge from Live Career. I contacted them and they said they would only chargeback pro-rated amount of current month, they had billed me for 8 months without a single invoice telling me of the charges. No email, not hard copy, nada! Disgusting, underhanded scam tactics by a completely unscrupulous company. AVOID THIS OUTFIT LIKE EBOLA! I will be filing a chargeback for all but the initial charge of $2.95 through my credit card company and I will be reporting to the BBB.
To Anne B., who is replying to all of the negative reviews...
How do you sleep at night knowing your job is to defend an indefensible company who exists by ripping off unemployed people using dirty underhanded tactics and a wall of indifference?
Hi Paul M.,
I’m very sorry that you have had this experience with our service. The details of our subscription are listed on our sales page, and we also send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund was given as a courtesy credit.
We also explain that the subscription is auto-renewing. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing/ Product team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
While my resume was fine, however; the site makes it intentionally confusing to cancel your account. This way they can "technically" charge you the 40 dollar subscription fee. As evidence by the responses I received when I contacted customer service, and also the responses to complaints filed here by others. I do not like being manipulated or duped by unethical companies. I would highly suggest another provider for this type of service. Any site can provide templates, try some other site that won't try to ripped you off.
Hi Tracey J.,
I’m very sorry if there were confusion in cancelling the subscription online, however we also provide other ways: By phone, live chat and email through customerservice@livecareer.com.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me again if you have any further issues.
Best regards,
Anna
LiveCareer
The site helped me create my best resume because it has good templates and it provides guidance on how to word the resume. A problem I had was that the site was terribly slow! The webpage froze often and this was a huge inconvenience. Worst, sections kept jumping around and I had to keep using the up and down button in "manage sections" to correct the problem. Also, sections of resume kept disappearing completely and I had to continually rewrite the section. It was a nightmare! It took me so many hours to create a resume that should have taken less time.
If the problems I mentioned are corrected, the site will be great.
Hi Bena A.,
We’re glad to be of help, however I’m very sorry if you encountered site issues. Clearing browsing history, cache and cookies will help or by changing browser as well.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
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Hi Bree G.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The details of our subscription are listed on our sales page, and we also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer