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LiveCareer UK has a rating of 3.5 stars from 227 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer UK most frequently mention customer service, cover letter, and new job. LiveCareer UK ranks 11th among Career Advice sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
No critical highlights yet
I had an unusual request, and Karen, one of their customer support representatives, went above and beyond to assist me. She was incredibly helpful and sweet, addressing all my questions and concerns promptly. Karen even made me an offer I couldn't refuse. I am truly grateful for her exceptional service and hope she receives the recognition she deserves, perhaps even a well-deserved raise!
This company stole 40 euro of my money after advertising a one off 1.95 fee to format my CV. Do not use this company under any circumstances.
This company stole 40 euro of my money after advertising a one off 1.95 fee to format my CV. Do not use this company under any circumstances.
Was charged more that what was said and when i was told it would be refunded it wasn't. They said they would cancel my membership but the next month i was charged the same amount again.
Hello,
Thank you for bringing this to our attention, and we apologize for the negative experience. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. Please be on the lookout for a private message from us to obtain your account details. We are here to help!
Thank you!
No mention of money, then wants you've wasted your time doing a cv, they ask for £1,95 to download it,which I did, but cancelled the subscription of £17 a month which I don't need just for 1 cv, but regardless they have recorded my card details, and continue to take money for the last three months, not even based in uk,lying $#*!s
Thank you for sharing your feedback with us, and our apologize for the inconvenience.
If you want to delete your details, please get in touch with us at: https://www.livecareer.co.uk/contact. Our customer service team will kindly help you!
How do an organisation such as yours take out money from ones account without notification for a subscription I am not aware of.
We apologize for any inconvenience this may have caused you. We'd love to take this chance to explain some misinformation about our services.
Our subscriptions are auto-renewing, as we have a continuous billing feature that charges the credit card on file after the 14-day trial expires and every four weeks afterward unless they choose to cancel the subscription beforehand.
If there was no cancellation request sent before the trial period, the account is enrolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas like our plans page, the payment information page, and lastly, on your welcoming email, which confirms the 14-day trial purchase and a detailed overview of your new subscription.
For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this clarifies any confusion. Please get in touch with our Customer Service Team for immediate assistance and cancellations using the link provided below.
https://www.livecareer.co.uk/contact
Thank you for getting in touch with us!
Extremely dissatisfied
No reminders, no updates - Just only you get to know your bank account deductions without any detail being added to the email.
Even they don't bother to explain for how long the subscription is.
If you contact agents they just listen all and end the chat.
Hello, Rabia.
Thank you for bringing this to our attention, and our apologies for failing to resolve your concerns. At Livecareer, we take our user’s feedback very seriously; know that we hear you, and we’re here for you; when you have a chance, please get in touch with our Customer Service Team through call using the link below.
Contact: https://www.livecareer.co.uk/contact
I wasn't told if my subscription has been cancelled or not,spoke to 2 people and network kept cutting off while we're about to finish
We're sorry to hear this, Tricia! Please get in touch with our customer service team at: customerservice@livecareer.com. Also, email responses may take up to 48 hours due to the high level of messages we receive each day. For an immediate response, you can also process your cancellation by contacting us through live chat or phone at: https://www.livecareer.com/contact-us Lastly, you can cancel by logging in to your account, heading into Settings, then Subscription and Cancel.
We hope this helps you; if not, don’t hesitate to contact us again. We will be pleased to assist you with anything you need.
Not the services I was looking for. Money was taken from my account unauthorized. Very shameful. I tried to get my refunds back, but was only given a partial refund. Completely dissatisfied with their service.
Thank you for bringing this to our attention and apologies for the situation. When you get the chance, please contact us at: customerservice@livecareer.com. You must include your full name and account ID or email address used to create the account so that we can access your account.
We will be pleased to assist you with anything you need.
We look forward to hearing from you!
He doesn't talking with very properly. He said he can't talk with anymore. I am subscriber of the Live career. So I expecting you very good manners.
Products used:
Online CV
Our apologies for the negative experience you’ve had with our customer service team. We always want our customers to have the best experience and feel happy with our products and services.
Our team has inquired about your interaction with customer service, and we are sad to admit that your case/issue was not correctly addressed. With this in mind, we will take the necessary steps to ensure that this situation doesn’t repeat.
We want to thank you for bringing this to our attention, as we are always looking for ways to better our service and our customer feedback is vital for the success of this.
Contact: https://www.livecareer.co.uk/contact
I have 4 years experience in care sector I'm hornet person, caring, hardworking and kindness
Thank you for rating us. We would love to find out more about your situation. When you get the chance, please get in touch with us at: https://www.livecareer.co.uk/contact
They have deducted the amount from my account without prior notice. This is a clear fraud. Don't trust them and the number they have shared for customer support is switched off.
Tip for consumers:
Don't pay to them
Products used:
Nothing
We apologize for any inconvenience this may have caused you. We'd love to take this chance to explain some misinformation about our services.
Our subscriptions are auto-renewing, as we have a continuous billing feature that charges the credit card on file after the 14-day trial expires and every four weeks afterward unless they choose to cancel the subscription beforehand.
If there was no cancellation request sent before the trial period, the account is enrolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas like our plans page, the payment information page, and lastly, on your welcoming email, which confirms the 14-day trial purchase and a detailed overview of your new subscription.
For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this clarifies any confusion. Please get in touch with our Customer Service Team for immediate assistance and cancellations using the link provided below.
https://www.livecareer.co.uk/contact
Thank you for getting in touch with us!
I thought l was downloading a free CV template... I have just realised l have be subscribing to an account that has be costing me £13:50p for the last 3 months. I have just spent an hour on the chat line trying to stop any further payments been taken from my bank account... I hope l am successful as this is money l cannot to waste... Please proceed with caution when using this website
We regret to see your rating towards us, Michael, we'd love to take this chance to explain some misinformation about our services.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
For more information please refer to our Term and Conditions page.
As always, thank you for reaching out to share your thoughts, and if you need any help just let us know.
Contact Us: https://www.livecareer.co.uk/contact
Livecareer.co.uk. This is a resume website which steals money through secret recurring bills to people's bank accounts.
They first lured me in by advertising themselves as "a free resume website". After I spent hours building my CV on their site, they ask for 1.45 pounds to download that. Instead of informing me of this 1.45 pound cost in the first place, they only tell me that after I finish building my CV, so that they could manipulate me with that sunk cost.
That was NOT the worst part. After spending the 1.45 pound I forgot about it, until today I saw a 13.5 pounds per month recurring bill from them that already took 27 pounds from my bank account. I checked my recurring card payment list (from Barclay) and there was nothing. It is so strange (and possibly illegal?) that they issue me a monthly recurring bill without my bank being aware of that, as if there were a new purchase every month. Moreover, they send NO notification email or text message about the monthly renewal cost.
To conclude:
1. They fraud people to waste time and finally have to spend money on their site.
2. They give you a 13.5 pound recurring bill for a 1.45 pound one-time purchase, and intentionally make it as unobservable as possible.
3. They do not inform or remind you of the recurring bill. Money taken from your bank account every month, NO message, NO email, so secretly that your bank does not even know it.
I am reporting it to as many agencies as possible. This is truly the most disgusting thing I have seen in years. How is a fraud like this still allowed to exist?
Desired outcome: The responsible staff in the company go to jail, and return the money they stole from people.
Tip for consumers:
DO NOT USE THIS
RUN
RUN
RUN
Our apologies for any misunderstanding, Jiaqi, however, all users must agree to our terms upon registration since we display this before you submit a purchase.
To clarify, all of our subscriptions are auto-renewing, as we have a continuous billing feature that charges your credit card on file after your trial expires and every month afterward unless you choose to cancel your subscription beforehand.
Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas such as the sales page, the payment information page, on the payment confirmation page and lastly on your welcoming email which confirms your 14-day trial purchase in addition to a detailed overview of your new subscription.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.livecareer.co.uk/contact
You get a free trial, which after 2 weeks auto renews at £16.95 per month.
But when you go to their website you can actually have a FULL YEAR for £16.95. However, here's the stinger, if you've taken the free trial (like I assume most people do) then you automatically renew at £16.95 per MONTH and CAN NOT have a full year for £16.95.
I went on live chat and cancelled as I didn't want to pay 12 times more than necessary, and it cancelled effective immediately, so didn't even give me the month I'd paid for! So I paid £16.95 for half a day.
Be very careful!
Hi Nicola,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
We are very sorry that you received the wrong impression of our service and our subscription. We would respectfully like to clarify some information and provide you with the following guide which may clarify any doubts you may have regarding your account: Our free account gives you the opportunity to try out our resume and cover-letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
To be able to use all premium futures of the service we offer customer a 14 days access and we indicate up front that it will auto renew after the 14 days and that it can be canceled at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. The Annual subscription option is a one time payment for the entire period, not a monthly payment. The sales page provides you with the amount that you will be paying on the annual subscription if you could pay it on a monthly basis.
If you have any additional concerns regarding your account feel free to contact us so we can provide you with further assistance.
They stole a bunch of money, I asked why they said that it was because of an automatic renewal that they claim is clearly posted all over their website. It's definitely not. Wouldn't give my money back. I told them that I would definitely warn people away from their website and that's what i'm doing. Their customer service is condescending and deceitful.
Tip for consumers:
don't
Hi Dave M.,
I’m very sorry if you did not get the best customer service experience. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Customer Service team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I needed to write out a CV and decided to use the templates on this site. I spent half an hour filling in all the details. When I tried to print out my CV or send a copy to my email - I discovered this wasn't part of the free service and if I wanted to actually use the CV I just written out I would have to pay a subscription. Total scam. This site was a waste of time, don't use!
Tip for consumers:
Don't
Hi Chris S.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great service and customer satisfaction. We take all feedback very seriously. It will forwarded to our Marketing team.
Best regards,
Anna
LiveCareer
This co. Has trading practices more akin to Del boy and Rodney than a reputable co. Shady billing no clarity avoid avoid avoid
Hi Kevin S.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
Avoid avoid avoid________a scam. They offer you free services, but secretly charge a monthly subscription. Business in the 21st century should be better than this!
Dear Jon,
Thank you for your comments.
The free account is the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. At this time we offer free text (. Txt) download of your resume, but if you want to print a resume to bring to an interview, email your resume/cover letter, or download a professional looking resume then you do need a subscription.
Jon, regarding our monthly subscription -- we make every effort to let our subscribers know of this auto-renewing feature. We have it in print when you subscribe and we even e-mail you those details when we send your payment confirmation. We also inform you of the many ways for you to unsubscribe your accounts – either by telephone, live chat with a LiveCareer representative, or by e-mail. If you do not want to use any of our customer service options that we’ve listed, we also have a cancellation feature right on our website.
If you have any questions regarding your subscription our customer service team is available on our free phone number (44) 800-756-3741; representatives are available Monday-Sunday 9am - 9pm GMT or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.co.uk
Best Regards,
LiveCareer
I used Live Career to build my resume, at the end of that process it asked to pay a fee of $1.95 to print or download. The fine print said that after 14 days it would charge you monthly fees. A couple days after I got back on the site and cancelled the subscription. Thinking I had cancelled it I didn't think to check my account for it. I noticed they charged me for $39.80 for the month. I again went on and cancelled the subscription and watched my account the next month. Again, I was charged $39.80, I tried emailing and asking to unsubscribe me and to refund my money. After sending it in 4-5 times I still have not heard a reply. DO NOT USE THIS SITE IT'S A SCAM
Hi Tiffany S.
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna. B@livecareer- support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
LIVE CAREER ARE SCAMMERS! I used the site once, gave my credit card details for a ONE OFF payment and I have now realised that they have been charging me monthly for the last 7 months! I have contacted them 6 times through their email on the site and the enquiry forms and they still haven't responded to me!
I cancelled my account with them in April after I realised they took another payment AND I emailed them advising they did not have permission to deduct any more money TWICE! BUT they have CONTINUED to charge me even though I NEVER signed up to a subscription! No terms and conditions warning, no nothing! I have sent another email today advising to refund the money charged ILLEGALLY or ill be going to the authorities and I still haven't heard back. Ill give them one more day.
DO NOT USE THIS COMPANY! THEY ARE SCAMMERS!
Hi Desiree,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that the previous representative cancelled and refunded the $34.95 on November 21 via email. I also issued additional 4 full refunds of $34.95. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly if you have any further issues.
Best regards,
Anna
LiveCareer
Gain trust and grow your business with customer reviews.
The online CV builder that’s so easy to use!
From students or entry-level job-seekers to experienced leaders, our CV builder offers a fast and easy way to create a CV. With pre-written bullet point examples across several industries and recruiter-approved templates, Livecareer enables users to download a polished and professional resume in minutes.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger CVs, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class CV and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hello,
We are very sorry to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts.
We do not have a one-time payment. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We're eager to assist you with your refund request. Please keep an eye out for a message from us requesting your account information. Rest assured, we are committed to turning your opinion around and ensuring you receive the exceptional customer service we're known for.
Thank you for your understanding and your valuable time.
Warm regards,
Customer Service Team