LinCareReviews 800

Run away as fast as you can! Once you are a patient, they don't care about customer service. My mother is on oxygen and we have had so many problems with them - from not knowing how to use the cannula to Lincare not providing enough oxygen cannisters (they don't feel Mom should leave the house so they won't provide enough oxygen cannisters for an afternoon trip). Here is a quick summary:
1. They told Mom the wrong way to use the cannula (they had it upside down).
2. They said the oxygen tanks are only for emergencies and not to take them outside the house.
3. They will only provide oxygen at our 2nd house when it is convenient for them (we have to arrive a day early and stay a day late because they won't provide oxygen after 3pm on Friday and they won't come and pick it up until Monday -- no more weekend getaways for us!)
4. We just discovered that the hose/cannulas should be replaced every few weeks - it's been 2 months with 24 hour oxygen at 8 L/m. Obviously LinDontCare that their equipment is providing sufficient oxygen until the patient starts having difficulties breathing.

Try someone else.

Lincare is one of the worst companies that I have ever had the misfortune of dealing with. I have a bi-pap machine. I was told that if I outright purchase it would be $3000. I went via insurance and my insurance (Blue Cross) pays for rental until you have bought the machine. Thus far Lincare has billed my insurance for $7,570.20 and say there are. 3 more payments. They cannot explain the variance. I have been bounced between the insurance department and customer service with a few diversions to billing. No one has a clue. Also I had to go to the local office to have my address corrected because apparently it is too much for them to do over the phone or internet. To date I have not received a single invoice but the collection notices seem arrive on time. I have paid the bills but I am seriously thinking of throwing the machine in their front door. Crap company. I will go else- where next time and I advise anyone else to do the same. Disappointed that I had to give them even a star.

My story mirrors all the others I have read on this page. After 7 months of trying to get my machine registered and have supplies sent, My doctor has never received any reports. I then found out that the machine wasn't even set up for me although I had been using it for 7 months! I have told Lincare to come and get their CPAP machine. I have called them over 30 times and most times I was told that they couldn't find my file and would call me back. Never once did I get a call back. Couldn't find my file? Don't we use computers these days? I asked if maybe someone put my "paper file" down at the coffee machine and forgot it was there. Lying, scheming mean people. Where does Lincare find so many of these bastards? Minus 100 stars is my rating.

I have used Lincare for 3 years as I have an oxygen consentrator and also get my nebulizer meds from them via med4home. They have only been out once to check the machine. Their billing department is soooo inefficient. They are constantly sending me letters that i owe a balance I don't. I actually had a representative from Lincare call me to see if I wanted to get another device. I told him no thank you as i didn't want to keep up with another billing nightmare. Strange thing is two weeks later got a $166. Refund for over billing in 2014. I just discovered that i was over billed and over paid some $300. For 2015. I now only pay after reviewing my Medicare statement. Their online billing system works about 10% of the time. Don't use this company if you have a choice

My brother is disabled with cerebral palsy. My family has cared for him at home for 56 years. He is total care including tube feeding and suction of airway. He has been on this home care protocol for 17 years. In the past Coram was the provider for his feeding pump and tube feeding. When medicare changes came about we had to switch to Lincare. This process started July 1 2016. He ran out of tube feeding they were so slow and unorganized. Today Sept 11,2016 we still have the wrong jevity strength. They have told multiple lies about orders and blame the Dr Office. The problem with this is I am a Nurse Practitioner at the office giving the orders and have seen the orders and know the dates sent. I'm sure medicare took the low bid and now the consumers and family suffers. In addition, I had a patient at my office wait 2 months for a CPAP replacement mask. They kept blaming our office in Rome and telling the patient they did not have the order. In about the same time frame they told a patient to come in for a annual renewal of oxygen and they had only had the oxygen 3 months. Very unorganized and no one in charge. JoAnn Bell FNP

Yes; treat others as you would want to be treated. I have been a patient of Lincare for over a year, and with everything I have needed, no issues. My needs? We travel some. Several times during the time I have done business with Lincare. We live in Punta Gorda, FL (Lincare at Port Charlotte is the office I work with). They made arrangements to have a console to our hotel in Indianapolis; the same in Edwardsburg, MI; also to our hotel in South Bend, IN. No issues what so ever. I was put on oxygen 24/7 and the "route guy"(Aaron) is spot on in the delivery of the cylinders. Not one single issue! I was given a script for a portable oxygen concentrator. Took much longer that it should have (much longer). I really think it was because Rhia didn't want to "be negative" in regard to my pulmonary physician, but she did tell me it was the nurse at my physician's office. I did not find this out for quite some time. When I called the nurse, and she finally sent the "CORRECT" form to Lincare; Dave, the manager at Lincare had my p o c delivered by Aaron in TWO days. That is customer service at its best.

Twice now since received new CPAP machine 7 months ago, my account was put on hold for two months with no supplies. I ended up calling each time into my local office only to be told by Jackie that I wasn't a high enough priority to resolve quickly as she had other patients that took a higher priority. This last time I called Michael at Corporate only to be told by him that Corporate was not trained in handling billing issues, as this was done locally only. Two days later supposedly they resolved the issue.
LEAVING THIS COMPANY TO GET SUPPLIES FROM ANOTHER SUPPLIER, AND I RECOMMEND YOU DO SAME!
Ken
Ps: I had a heart attack 10 years ago due to lack of oxygen hence the CPAP and staff infection two years ago hence why I CLEAN SUPPLIES...
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Response is slow. No upkeep of equipment. Still charging my bank account months after returning the machine. I have called and called to get this changed. My bank will stop these charges for $30.00, which makes me all the madder at this incompetent supplier.
I am still waiting after two months of phone calls to remove the electronic withdrawal from my bank account. Now it is the end of the month and still no refund. Will Lincare take another withdrawal or refund by the first of the month. Do we have to sue them in court to collect or stop this? Never let this company set up auto pay. Find another company to do business with. Buyer beware.

My 78 year old mom has been trying to work with LinCare in Burlington VT and either they don't call her back or when they do they explain what she needs to do and what her insurance will and won't do instead of asking "how can we help" or let me see how I can make this better? Instead they blame my mom for not doing what she needs to do in order to get her oxygen paid for by medicare. Melissa the rep was rude, condescending and just plain mean! Instead of going above and beyond Melissa just laid down and did nothing but blame my mom for the whole situation! I could get more help from the janitor at LinCare! So sad

Price gouging. Recently I had a respiratory problem (never had one before). The doctor said I should use a nebulizer - he said he would order one for me. I really didn't question it, I never had a medical appliance, I just accepted that I'd get one and deal with it from there.

Well first it took me 4 calls to get it. Seemed they kept losing the paperwork from the doctor.

They delivered it, and had me sign for it - seems reasonable.

Later I get a bill - $30 + $15 a month - RENTAL - nobody told me I was renting it. I went online - you can buy the same Phillips nebulizer (sorta like a large aquirium pump) for $35!

I am supposed to rent this for $15 month * 11 months + $30 initial fee = $195 = 457% profit!

So I called them, wanted to return it - the kicker is the paper they ask you to sign, saying you received the device also a contract for 11 months. They told me that my doctor had to notify them that I no longer needed the device.

My mom has had 2 portable oxygen machines in one month. First one used 3 times. Had problems. They brought out new one Thursday. Using it for first time today. Alarm goes off. Oxygen not coming out. We are one half hour from home and Lincare was bringing out concentrator. It has been 3 hours. Still waiting. We have an oxygen tank since we always carry one for back up but it is almost empty. New company search on Monday is my first order of business! I am shocked to see the negative reviews and they are still in business.

My husband was discharged from rehab facility with Lincare as supplier of oxygen, tracheostomy supplies, etc. Took 2 weeks to get all the machines my terminally ill husband needed. He used a relative's machine. But worse is that they agreed to take responsibility for greeting him Jevity, liquid food since he was being tube fed. It never came and never came. All kinds of excuses: it has to be shipped from another location; the person who handles that is not here now/in the bathroom/on vacation. Or "I will check on it and call you back." I ended up buying it online for about 6 weeks till my sister-in-law who has worked in discharge planning in a hospital got it straightened out. Here I was dealing with a husband dying of cancer and I couldn't get a straight answer out of them. When your loved one is dying you don't need that kind of stress!