This company has no standard procedures, so each time you contact them, they are guessing about what's the least they can do. Avoid this company. $1,300 for sheets, and after one wash (using Euculan soap and by hand), the fitted sheet is pilling. I contact them, and it takes 18 emails for them not to resolve my issue. They are so backwards thinking. I purchased a SET of sheets. A key part of that set (the fitted sheet) is defective, but I'm still stuck with the flat sheet and pillow cases, while having to go replace the fitted sheet elsewhere because I'll never buy from Lilysilk again. They even have the nerve to offer only a 12% discount to replace the defective sheet (that I purchased in a set).
Ordered a sheet set. Only a fitted sheet arrived. It smelt like turpentine and felt like plastic. 419 dollars for a fitted sheet. I asked to return and they haven't responded. Avoid this company at all costs. Scammers
Dear customer，
Thanks for your feedback!
We feel sorry that the product did not meet your expectations.
Please rest assured that most of our products are made of 100% silk and have OEKO-TEX authentication.
Silk, being a combination of natural proteins, does have its unique smell, which mostly comes from the residue sericin, or "silk glue." Sericin is very beneficial for your body in trace amounts, so you don't have to worry about the smell being indicative of something terrible. But we do understand the scent is capable of making you uncomfortable. What we would suggest for you is to hang the sheet out in a place with good air circulation, for maybe 3-5 days to let the smell dissipate.
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
We are very sorry for this unpleasant shopping experience. We will improve the quality of our service so that you can get a better experience.
If you have any problems, please feel free to contact us, we will reply to you within 24 hours on our business days. Here is our email: support@lilysilk.zendesk.com.
Best regards,
LILYSILK Customer Service
Amazing comfort, made sleeping cool on hot summer nights! Breathable and makes you feel like sleeping on a Cloud! Would highly recommend to friends, family and anyone needing a great sleeping experience!
I like these scrunchies, they're nice to my frizzy hair. What's more, as I've gotten older, I get headaches when I wear normal hair ties, and these seem to hold them off a lot better since they don't tug so much. I mainly got them for pineappling my hair night, but I've been using them during the day too. Great product, especially for the price.
I found that their products are really good value for money and I like that so much...
I made the purchase online, they respected the delivery times and the packaging that arrives is very nice so I'm satisfied...
I've been purchasing key items for a classic, elegant wardrobe and a silk shirt was a must. Well, I ordered the no wrinkle basic shirt and it arrived very wrinkled. I held the shirt up to examine it and feel the texture I discovered that all along the right side it had a brown stain and the texture of the shirt was different than the unsoiled part. As I began, the refund process, I saw that returns required some approval process. Because of the return process, I don't trust this company. Note that the shirt came from China.
Dear Customer,
Thank you for your feedback.
We apologize for this unpleasant experience. There may be some misunderstanding between us.
We are very sorry for the stains on the shirt you received. We always process a strict quality inspection before shipping to ensure that customers will receive the perfect products. Would you please help us confirm if the package was complete when you received it? And we will undertake your return postage to return it.
Our products are manufactured in China, the home of silk with the best quality. At LILYSILK, We use only premium materials and will not compromise with inferior-quality products no matter how. Most of our products are made of grade 6A mulberry silk, and most of them own OEKO certification and are safe and healthy for your skin.
We have tried to locate your order but cannot find it due to the limited information you left. Could you please provide us with the order number or the email you used to place the order so we can look into this issue?
We will try our best to help solve the problem.
If you need additional assistance, please feel free to contact us at support@lilysilk.zendesk.com. We will reply to you within 24 hours on our business days.
Best regards,
LILYSILK Customer Service
I had recently had a lumpectomy for a cancer tumor in my breast. This was followed shortly with a month of radiation therapy. What happened to my skin afterwards made everything uncomfortable and difficult to wear. I needed something soft and light. Something to almost feel as if I wasn't wearing anything at all. This pajama set was perfect.
I received my "silk" bathrobe. However an amateur likes me also can tell it is not silk. I have silk bedsheet and shirt, so I know how silk feels like.
Dear customer,
Thank you for providing feedback on your recent purchase. We apologize for any disappointment you may have experienced with our sleep cap. At LILYSILK, we use only premium materials and will not compromise with inferior-quality products no matter how. Most of our products are made of grade 6A mulberry silk and most of them own OEKO certification and are safe and healthy for your skin, please rest assured the sleep cap you have purchased is made of 100% Grade 6A Mulberry Silk.
Please feel assured that we provide a 30-day easy return or exchange service if you are not completely satisfied with your products from LILYSILK. We strive to provide the best customer service and satisfaction.
Our aim is to provide our customers with the best possible products, and we appreciate your input as it helps us to continually improve. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out at support@lilysilk.zendesk.com.We will reply to you within 24 hours on business days.
Best regards,
LILYSILK Customer Service
Today I receive my first package with 4 different products. Ordering was easy, nice and beautiful overview online, also choosing right size, I pay with PayPal as usually. LilySilk products are high quality, not only material but also design and how is sew it up. Size was perfect. Every ordered piece of clothes was very beautiful packed in separate box. Now I`m waiting for second package with Silk Piyamas. Delivered by FedEx in 5 days, but all proces it takes 14 day from order to delivery. According to quality and delivery I can highly reccomend.
Greetings from Switzerland.
So I love silk and i have few (depending if my husband or friends ask, you know ladies) pieces. I know how it feels, I can recognise if someone sends me overpriced and bad satin.
This is the case. I also was influenced by The Lingerie Addict, hoping someone who also adores and works with good, selected brands would give good advice. Im heartbroken in the end. Now I have to spend time fighting for refund and sending bac, what I hoped, was a perfect fit for corset for friends wedding.
I always loveto support small, artistbutiques, but I hate when I get scammed.
Dear customer，
Thanks for your feedback.
We feel sorry that the products did not meet your expectations
Please rest assured that most of LILYSILK's products are made of 100% Grade 6A Mulberry Silk and own the OEKO certification. The price maintains the quality of our silk products.
At LILYSILK, we use only premium materials and will not compromise with inferior-quality products no matter how.
When you buy products, you can consult our customer service. We could give you some advice on sizes if you have any doubts before making a purchase and we also provide customized services. The sizes may not match everyone perfectly because everyone would have a different figure.
We offer a 60-day easy return or exchange guarantee if customers are not completely satisfied with your goods from LILYSILK. If you have any problems, please feel free to contact us, we will reply to you within 24 hours on our business days.
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Best regards,
LILYSILK Customer Service
I wouldn't purchase from this company again! It is not 100% silk and I doubt it is 40% silk. The shirt is cheap snd looks horrible. The photos that they use to promote their product is definitely not what you will receive. Another deceitful Asian knock off!
I had ordered clothes and other items worth for 3000 dollars. I sended many things back, as I am very tall, almost 6 feet and most of the pyjamas and clothes did not fit me. I sended them back in impeccable, unworn condition with their boxes. Uptil now I have not received my money back, 1850 Euros, more than 2000 dollars, still not after a few months. This is criminal.
Dear Customer,
Thanks for your feedback!
Sorry for the waiting.
We are sorry that we did not find your order according to the information you left. Could you please provide us with the order number or email used to place the order? Then we can check the condition for you and help you solve the problem.
Usually, we will process the refund immediately once receive feedback from the warehouse about the return package.
May I ask the return tracking number and which transport company you used so that we can check further?
We will process the refund once confirm the parcel is delivered to us.
We put customer experience first and will continue to make improvements.
Please feel free to contact us, we will reply to you within 24 hours on our business days. Here is our email: support@lilysilk.zendesk.com.
Best regards,
LILYSILK Customer Service
I ordered 10 days ago. I have no gotten a single update. The order is still processing. I have emailed twice. No answer. I have been on hold on the phone for 10 minutes and no answer. I will be doing a chargeback because it seems like a fake scam website.
Dear customer，
Thanks for your feedback!
We are sorry for this unpleasant experience. There may be some misunderstanding between us.
Normally, products without monograms need 1 or 2 business days for preparation and 4-6 business days to deliver if you are in the US, but sometimes it may be delayed due to epidemic, weather, etc. We are sorry that we did not find your order according to the information you left. Could you please provide us with the order number or email used to place the order? Then we can check the condition for you and help you solve the problem.
Please feel free to contact us; we will reply to you within 24 hours on our business days. Here is our email: support@lilysilk.zendesk.com.
Sincerely,
LILYSILK Customer Service
I'm a side sleeper and my squished face has recently been holding onto the squish wrinkles from my deep slumber. Love that the silk lets my skin slide around and avoid wrinkles. The cotton underside is great so the pillow doesn't actually slide around. Fun fact, this pillowcase will fit the full size PillowCube for side sleepers.
I ordered 2x2 22 Momme silk pillow cases with zipper closing for a total price of $144.00. I only received 2 and they do not fasten up with a zipper. The fold to enclose the pillow is very small. I also do not believe the items are silk as they are fare too heavy.
Dear Customer,
Thanks for your feedback!
We feel sorry that our products did not meet your expectations. We are afraid that there may be some misunderstanding. Please feel assured that we provide a 60-day easy return or exchange service if you are not completely satisfied with your products from LILYSILK.
Besides, we are sorry that we could not find your order according to the information you left. Could you please provide us with the order number or email used to place the order? Then we can check and help you solve the problem quickly.
Please feel free to contact us, we will reply to you within 24 hours on our business days. Here is our email: support@lilysilk.zendesk.com
Best regards,
LILYSILK Customer Service
I'm very happy I purchased my pink long-fiber full sized silk blanket. Color was perfect.
I received the shipment in 3 days only -- all the way from Hong Kong!
Thank you Lilysilk
Do not buy from this site. They have received my returned items 2 months ago and they still have not refunded my money. It is impossible to get through to someone at this company. The only response I received to my emails was that they will review the issue and get back to me. They do not answer the phone number listed. It's the worst customer service I've ever encountered. I spent over $300 and returned the items unworn and with the labels attached. I followed all their return procedures and obtained an RMA number. This company is a scam. Also the silk is rough and the sizes are off, this is why I've returned all the items I had purchased, over $300.
Silky soft and generous fitted sheet for a deep mattress. Love them. When it is hot they breathe so well you can stay covered and not sweat more. Feels great on the skin.
Received the items quickly, packaged well, my husband loves it!
I've washed them several times and haven't seen a difference in the quality.
Will definitely buy more of these...
I bought these as a gift for my wife. They are hands down some of the softest sheets I've personally ever slept on and am thrilled with them.
I would highly recommend this product. I'll buy more.
Overview
LilySilk has a rating of 1.9 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LilySilk most frequently mention customer service, pillow cases and full refund. LilySilk ranks 96th among Manufacturing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We are very sorry to hear about your negative experience with our company. We apologize for any inconvenience caused and understand your frustration with the quality of the product you received.
Regarding the fitted sheet, we already issued a full refund to your original payment account. If you paid through PayPal, it would take 3-5 working days to process the refund. If you paid it through credit or debit cards, the refund could take up to 10 working days to reflect in your account, please check your refund accordingly. Thanks!
We take all customer feedback seriously and will be sure to review our standard procedures to ensure that we are providing the best service possible. We would like to offer our sincerest apologies for any miscommunication or inconvenience caused throughout this process.
If you need additional assistance, please feel free to contact us at support@lilysilk.zendesk.com.
Best regards,
LILYSILK Customer Service