business logo of Lily Ann Cabinets

Lily Ann Cabinets

Overview

Lily Ann Cabinets has a rating of 3.6 stars from 1,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lily Ann Cabinets most frequently mention customer service, free samples and great experience. Lily Ann Cabinets ranks 19th among Cabinets sites.

service
4
value
4
shipping
3
returns
2
quality
4

Instant Feedback

8,979 reviews
How would you rate Lily Ann Cabinets?
grey star
grey star
grey star
grey star
grey star
Anita Y.
0 reviews
0 helpful votes
Follow Anita Y.
Unfollow Anita Y.
Send Message
Share Review
Report Review

I've been searching for products that I like and have not been able to find them until I found your website. I am happy that I am now able to customize my new bathroom with a design and sizes of cabinetry that are exactly what I have been searching for. Website is user-friendly and chat very helpful.
Thank you!

Date of experience: March 24, 2019
Chris R.
0 reviews
0 helpful votes
Follow Chris R.
Unfollow Chris R.
Send Message
Share Review
Report Review

I haven't unpacked everything yet...
April 30, 2016

I haven't unpacked everything yet...but the directions on the first product weren't very detailed and the screws weren't separated and clearly marked. I know there are videos you can watch but having detailed directions in front of you would be nice. Small complaint but it would be a nice touch.
The product so far seems fine, there are a few glitches in quality that made it harder to slide into the grooves but manageable. I didn't finish the first 2 cabinets but mainly because the directions were not clear and I decided to stop until I can find the video directions.

Date of experience: April 30, 2016
Glenn M.
0 reviews
0 helpful votes
Follow Glenn M.
Unfollow Glenn M.
Send Message
Share Review
Report Review

Shopped many other RTA cabinets and went with LilyAnn. We are happy we did. Excellent quality, service. Shipping communication all the way through. We get compliments from everyone, cabinets look very high quality.

Date of experience: November 25, 2018
Mark S.
0 reviews
0 helpful votes
Follow Mark S.
Unfollow Mark S.
Send Message
Share Review
Report Review

Chuck was extremely helpful
March 15, 2019

Chuck was extremely helpful.

One problem I have is that the 1/4 round I bought did not match the color of everything else I bought and I did not notice it until I cut a piece and went to put it in place.

Date of experience: March 15, 2019
KORENE S.
0 reviews
0 helpful votes
Follow KORENE S.
Unfollow KORENE S.
Send Message
Share Review
Report Review

It was fine but i submitted a design request two weeks ago and never got a response. Besides the response for the design request everything else was great. I couldn't be happier with my cabinet purchase. The quality of the cabinets is beyond my expectations. They were easy to put together. There were some things missing in the shipment but I was able to communicate with them and get those things shipped to me with out hassle. Through my design journey I've had to call them many many times and they were always a call away and responsive. Best way to contact them is to call them. I can't wait to show my finished product. My husband and I put them together ourselves.

Date of experience: April 12, 2020
John M.
0 reviews
0 helpful votes
Follow John M.
Unfollow John M.
Send Message
Share Review
Report Review

The trim, light rail molding, that I received has no caramel/brown colored stripe in the groove to match my cabinets and the other rail moldings that I have. It is just plain antique white, no stripe. I called and was told to send a message to *******@lillyanncabinets so I did that. Now my project will be delayed because this piece does not match the others.

Date of experience: September 5, 2015
Burr K.
0 reviews
0 helpful votes
Follow Burr K.
Unfollow Burr K.
Send Message
Share Review
Report Review

I received a cabinet that I did not order, and I am missing 3 cabinets. I called and left 2 messages but no one has called me back. I am on a strict timeline with this house and I would appreciate prompt attention. Bob

Date of experience: November 14, 2015
Dan L.
0 reviews
0 helpful votes
Follow Dan L.
Unfollow Dan L.
Send Message
Share Review
Report Review

The 2 moldings were shipped in one box
October 11, 2015

The 2 moldings were shipped in one box - that is OK. I was surprised that they were not wrapped in bubble wrap to keep them from banging around in the box and against each other. I looked quickly at them - they seem to be OK, luckily.

Date of experience: October 11, 2015
Lindu D.
0 reviews
0 helpful votes
Follow Lindu D.
Unfollow Lindu D.
Send Message
Share Review
Report Review

These are very well constructed cabinets
January 19, 2019

These are very well constructed cabinets. We have bought, assembled and installed other companies' cabinets, and these are far superior in sturdiness, ease of assembly and beauty. The soft closing hinges and drawers are fabulous, too.

Date of experience: January 19, 2019
David F.
0 reviews
0 helpful votes
Follow David F.
Unfollow David F.
Send Message
Share Review
Report Review

When I gave the specs to all my appliances and concept, I did not realize I was going to have to modify the cabinets to make fit our design, i.e. Microwave drawer, backside cabinets not full height and having to build my own kickplate, etc.

Date of experience: October 19, 2019
Colleen M.
0 reviews
0 helpful votes
Follow Colleen M.
Unfollow Colleen M.
Send Message
Share Review
Report Review

I love my new kitchen the only problem I had was a tractor trailer delivered the cabinets. It could fit dow my street so I met the truck up the road from my house and loaded the boxes one by one into my puck up truck. So you may ask why didn't you load the skid into the pick up truck. Well one VERY large skid held all the cabinets and fell apart as the truck driver was moving the skid with his hand truck. So we quickly set the skid on the ground and got it in my truck in two trips. Luckily nothing was damaged and am over joyed with the results

Date of experience: March 29, 2019
Curtis P.
0 reviews
0 helpful votes
Follow Curtis P.
Unfollow Curtis P.
Send Message
Share Review
Report Review

Caroline has been very helpful to us with our cabinet selection and purchase. I purchased 14 cabinets from Lilyanncabinets and everything was in perfect condition with no missing parts. The overall quality was impressive with the solid wood doors, face frames and plywood construction. I am very satisfied with the Lilyann products and would recommend them to all do it yourselfers. Thanks

Date of experience: June 9, 2018
Debbie S.
0 reviews
0 helpful votes
Follow Debbie S.
Unfollow Debbie S.
Send Message
Share Review
Report Review

Bought the cabinets and put them together ourself
February 6, 2019

Bought the cabinets and put them together ourself. After watching the video which Lily cabinets provided it was rather easy to put the cabinets together ourselves. The cabinets we chose are absolutely beautiful. We would've paid twice or three times the price had we ordered them and had someone else install them. I highly recommend Lilyann cabinets.

Date of experience: February 6, 2019
Eric H.
0 reviews
0 helpful votes
Follow Eric H.
Unfollow Eric H.
Send Message
Share Review
Report Review

Heidi was wonderful!
June 28, 2020

Heidi was wonderful! All cabinets installed. I was quoted 27/28K but three companies for my cabinets, all low end. I installed these under 14 and they were the top of the line. Truth be told, many of your local cabinet guy buy RTA cabinets. In closing, I have to say that Heidi was amazing. Careful Lillyann, I want to hire her! Feel free to email me for pics!

Date of experience: June 28, 2020
Kathryn S.
0 reviews
0 helpful votes
Follow Kathryn S.
Unfollow Kathryn S.
Send Message
Share Review
Report Review

A little rocky due to errors on both ends, but it was all straightened out. Cabinets have not been delivered but I anticipate everything will arrive as ordered. Bill was very helpful.

UPDATE: The cabinets were delivered and have been installed in the kitchen and laundry. We still have 2 bathrooms to renovate but we purchased all the cabinetry at the same time. I couldn't appreciate the quality until I saw them. My architect and contractor were very impressed with the quality. These cabinets for all the rooms would have cost $30,000 elsewhere. The entire cost was around $7500 and I ordered them assembled...shipping free. I can't recommend LilyAnn Cabinetry enough.

Date of experience: November 23, 2018
Rick U.
0 reviews
0 helpful votes
Follow Rick U.
Unfollow Rick U.
Send Message
Share Review
Report Review

I had a TERRIBLE experience with first order 2 years ago, late deliveries, some items switched with another customer, and little help from the sales person and customer service. I bought 2 other kitchens from your competition as a result. I thought I would try again, hope I'm not disappointed.

UPDATE: I received my complete order on time but have not yet assembled it.

Date of experience: August 9, 2017
Paul D.
0 reviews
0 helpful votes
Follow Paul D.
Unfollow Paul D.
Send Message
Share Review
Report Review

Assembly instructions for the cabinet bottom need to be a little clearer. I assembled the bottom backwards and fount that the front face did not fit. I had to disassemble the cabinet to place the bottom in the correct way.

Date of experience: August 29, 2017
Kyle M.
0 reviews
0 helpful votes
Follow Kyle M.
Unfollow Kyle M.
Send Message
Share Review
Report Review

I really couldn't rate on the 3D design service since i didn't use it. Webpage is good, the quotes saving feature is a time saver.
The only issue i got was that it took about 5weeks for my order to get here, assembling it was ok. Some pieces fit a little to snug but nothing a little elbow grease couldn't handle.

Date of experience: July 8, 2020
Leslie h.
0 reviews
0 helpful votes
Follow Leslie h.
Unfollow Leslie h.
Send Message
Share Review
Report Review

I am looking to update my kitchen
April 1, 2018

I am looking to update my kitchen. Love the sample idea. Really helps in the final decision process. I decided i did not like the color samples i orig8nally orderes. I will be trying again. I do believe i have decided on cherry color.

Date of experience: April 1, 2018
Jessica S.
0 reviews
0 helpful votes
Follow Jessica S.
Unfollow Jessica S.
Send Message
Share Review
Report Review

Shopping was fun but deleted my order half way through. 3 weeks after I ordered my cabinets online I called to see why I haven't heard anything about delivery, I was told that I ordered cabinets they didn't have in stock. I either had to wait 90 days or change my order. I went ahead and changed my order and Lillyann cabinets were very accommodating. When my cabinets were finally delivered I was missing the cabinets I had changed but they fixed the mess up very quickly. They delivered the missing cabinets the next day. The only other complaint I have is I did order a farm base sink and received a plain sink base. I didn't realize till we opened the box so we decided to just keep it without calling it in. All of the cabinets are beautiful and very sturdy. They were easy to put together with the exception of the lazy SUSAN. The directions and YouTube videos weren't much help but my husband and I were able to figure it out together.

Date of experience: January 13, 2020