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Review of Lightspeed.ca

Lightspeed.ca reviews

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karinea6
1 review
2 helpful votes
6/30/19

Do not go with #lightspeed if u are looking for a POS system!!!!
After 4 years in business, our business expanded to a new location so we decide to go for a system that had more features to help us out. What a mistake! We got lied by the sale rep for many features and functionalities. After signing a contract of agreement, there was a total lack of support. They even tried to get us to move our opening date that had been agreed upon at the signing because they would not be ready on time. They seem to have a total lack up understanding how difficult it is to open a business

After having to argument with them, we finally opened with a system in place that was set-up by them while service was happening. Thankfully it was a soft opening because the clients were understanding about the slow service caused by the system. Their support for this was really bad.

During the month that followed, it was a constant battle with them to get items or function fixed in the place. They finally decide to send us a tech guy that was i think the only nice and honest person in this business to try to help us find workarounds to do what needed to get done.

The whole experience after signing the contract has been terrible. The product is not made for resto-pubs, and should be avoided for those business. But just based on the customer service it should be avoided all together

So from that point, we decide to move on to another POS, so we ask light speed to gave us back our money to the 2 licences out of the 3 that never been used because we had never changed our system in those locations. I think it is fair to say that if you don't provide a services to a customer, you give them money back! Especial when you are a huge multi-million dollar company who deals mostly with small and young entrepreneurs like restaurant and retail people. There answer was a flat no.

Only after my partner made reviews, did we get a call back from costumer service. After arriving to a verbal agreement, they sent us a letter from the legal department asking telling us that in order to pay us they need us to remove all negative things we have said about them on the internet. Are you serious!!! Again showing us that this company cares more about their image then the people.

WE CALL THAT FREEDOM OF SPEECH AND IF IT WILL COST ME 6000$ WELL THEN 6 THOUSAND IT IS!!

So dear customers please look else where for a POS system, this is not the kind of company that you want to do business with. Choose wisely ;-)

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