LightSaver UK

Really good stock, ordered system ok. Cheapest prices available. Customer service really really bad no update emails, had to phone them 0845... said would call back they did not then they cancelled order and returned money after I sent them a email stating if they could get the goods I still wanted them. A great shame would be a good company if they lived up to their end. Really Dont waste your time you'll just get frustrated waiting or waiting for the order to be cancelled.

I cannot fault Lightsaver and am delighted with the service I received from them. I placed an order online on Sunday and my goods were delivered on Tuesday (within 48 hours) well packaged, in perfect condition and of excellent quality.
I phoned customer services to confirm they had received my order and found them to be extremely helpful and pleasant. I will certainly shop with Lightsaver again. So don't be too put off with the negative reviews.

I found the light fitting I required on the site and ordered one. I needed 3 ceiling lights with 3 matching wall lights but wanted to make sure they were what I was looking for before placing the entire order. The order arrived a week later and looks absolutely fantastic. As we were due to go on holiday I emailed customer service regarding the other items I wanted and spoke to a very polite young lady who advised me to place the order before going on holiday, adding a note regarding delivery date. I did this, and on my return the young lady telephoned me to say the order would probably arrive the next day. It did, and I am delighted with them. I found Marie from Customer Services was very helpful and polite and the company a pleasure to do business with. I would certainly recommend then and will use them again in the future.

Horrible experience. They are very quick to sell but not so quick to deal with any aftersales issues. I requested to return outside lights that my electrician said we not fit for purpose and when he tried to install them noticed that they were already starting to rust. Had an email from Marie who said I could not return them as its was over 30 days. Emailed her back to tell her they were faulty... no reply... called and was told to email photos over to Marie and that she would come back to me... 5 days later nothing.

Unlike this website suggests, this site saves you zero £££ in the long run.

I will be taking my complaint to a manager and then trading standards.

I needed new lights for my kitchen but really didn't know what I wanted. I called lightsaver and spoke with a very polite lady who was so helpful, after telling her what I was trying to do she directed me to the fittings that would be the best for me. I placed my order the same day, Monday, and to my surprise they arrived the next day. My lights are fitted and look fantastic, the whole experience was sooo easy from start to finish and I will definatley shop with them again, price and service first class, I'll be back...

These are the delivery terms on the webiste: Goods will be sent using a 24H service from completion of order; Goods are available for despatch within 7 working days of receipt of order; Goods that are out of stock may take up to 14 working days of receipt of order.

The item I ordered is listed as In Stock but after I had waited for over 7 working days I heard nothing, I emailed and got no reply and I had to call (10p per min). I was told that I will receive the delivery within 3 workings day but then I got a voice message 2 days later saying that the stock will be in after 1.5 month. The staff asked me if I have any issue. What the hell does she think! I had already been waiting for 3 weeks and do I want to wait for another 6 weeks?! Remember they took the money from you bank right on the moment you place the order... very dodgy way of doing business.

When we wanted ceiling lights for our company, we were recommended to contact Lightsaver by one of our trusted business contacts who uses them on a regular basis. When we called Lightsaver to describe what we originally thought were our requirements, they told us that there could be some other considerations, and options that we might like to think about and invited us to call in to see them, so that they could demonstrate a number of products to us, in an 'installed' setting. They prepared a display of several different light fitments and went through the pros and cons of each of them with us, on our visit. The information and expert guidance that they gave to us was exactly what we needed. This company does not just sell lights, they have an in-depth understanding of the technicalities of lighting systems and have highly qualified personnel with many years of experience in the lighting industry to assist customers. We could not have been more satisfied with their products and level of expertise! We have no hesitation whatsoever in recommending them to anyone requiring lighting products or technical advice as they offer a level of service that is hard to find these days…it certainly well exceeded our expectations!

I was recommended to use light savers by a friend and was not disappointed. Beautiful selection of lights and found the perfect lights for our home. Compared a few prices (as you do) and couldn't find cheaper plus lights I wanted were in stock where most seemed to have to order in. I placed my order for several different lights on the website. I placed my order on Monday afternoon and received an email asking to allow up to 7 days for delivery but got a notification of despatch on the Tuesday and my lights were delivered on the Wednesday. I received exactly what I ordered as well as all the light bulbs that were needed. I ordered quite a few down lights and when my electrician came to fit we decided to put a couple more in the alcoves of my living room. As needed just a couple extra I phoned and got through to a Shivorne in customer services who was extremely pleasant and waived the carriage on the order for the extra 2 as I had already placed a carriage paid order previously. It was only a few pounds but a really nice gesture all the same. Thank You! Despite being recommended I think if I'd have read the reviews published here I would have been hesitant to order but from my experience couldn't be further from reality. I adore our lights which make the so much difference to the rooms. I had a stunning modern crystal piece for above the table in our kitchen diner (party room!) which all our friends have commented on. I have recommended light savers to them and would not hesitate to recommend to anyone else.

This firm are a bunch of cowboys. Im still waiting 9 months later for an illuminater mirror to work. It failed after 6 weeks bulbs and starters gone. They refused to replace the item took months to send new starters, which were wrong when they arrived. They then insisted that the mirror was returned "to be tested". It eventually came backe minus 3 of 4 bulbs. Now they say they don't know what length the bulbs are and will have to take another mirror apart to find out the length and wattage ( my heart bleeds!)
AVOID THESE PEOPLE LIKE THE PLAGUE, CALLING THEM INCOMPITANT IS BEING KIND TO THEM. EVEN S#@T IS BEING COMPLIMENTARY

AVOID LIKE THE PLAGUE!
Order was faulty on receipt. I emailed them 3 times to arrange collection of the goods but received no response. Phoned them and was told that i would have to complete a returns form and they would arrange the collection. The form has a rather long disclaimer list which leaves you a bit stuck as if you don't agree to it they won't collect the items.
I have been told that if a set of plug and go lights i ordered are faulty due to the bulbs or cross threading in the wiring then i would have to pay the collection costs. They supplied the bulbs and any cross threading would have happened at point of manufacture. I explained this to them but they just kept repeating themselves that i would be liable for the cost.
The disclaimer reads:
I believe the supplied product/s to be faulty as per the above information
I confirm the product/s has been installed by a qualified electrician in accordance with the fitting/assembly instructions.
I understand that as the product/s has been installed/assembled and can not be resold as new I am returning the product for testing.
I will accept the outcome of the test results.
I accept that fact that if the product is proven to be faulty I will be issued with a refund or replacement as per my request within 7 days.
I accept that if the product is not proven to be faulty the product will be returned to me at my expense and I will pay the sum of £20 to cover the collection, packing and re delivery costs of the product/s. Please note you will not be charged for the testing of the product.
I accept that if the product is not proven to be faulty this payment must be made within 14 days of notification.
I accept that if I refuse to make the payment or accept the redelivery of the product within the specified period I waive any right to a refund and that my product/s will be disposed of.
I accept the above to be legally binding. Your statuary rights are not affected.
I wouldnt go near this company