Here’s what consumers have asked with answers from LightSaver UK staff and previous consumers.
This company are very poor and their customer service is abysmal. Their staff appear to lie or are clueless - it's very difficult to tell which. I have waited a year for a part and it's still not arrived. Their site says that they are part of the lighting association and their site bears their logo - but the lighting association says they are definitely not a member. Steer well clear of them!