This company are very poor and their customer service is abysmal. Their staff appear to lie or are clueless - it's very difficult to tell which. I have waited a year for a part and it's still not arrived. Their site says that they are part of the lighting association and their site bears their logo - but the lighting association says they are definitely not a member. Steer well clear of them!

If you call your credit card company they should tell you that it is usually in the companies contract when they accept Visa/MC that they ship within a 30 day time period... call the company and threaten to report them to the credit card company and see if that lights a fire under them.

Extremely dodgy business and linked to another (West Midland Lighting). Finally got them to agree to refund me in full, but still waiting to get the actual cash back more than a week after the return, 2 phonecalls and an email... next step CC chargeback.

Do not do business with them

Jean K
WOW 3 Little letters is all it takes for me to sum up this company. Fantastic service could not be better.

Lightsaver.co.uk Official Statement:

DO NOT BELIEVE EVERYTHING YOU READ!

Regrettably we have fallen victim to a malicious negative marketing campaign by an individual or organisation with the obvious intent to inflict damage to our company.

After almost 40 years of trading and 10 years pioneering the internet revolution in Lighting in the last few weeks a handful of malicious fictitious “reviews” have been posted to so called “review sites” containing outrageous libellous allegations.

We have received the full cooperation of similar “review” based sites. Pending their internal enquiries the postings were subsequently removed due to evidence relating to the authenticity of the author. Findings included the criminal offence of fabrication of author and contact details and the identical content submitted under different aliases.

SiteJabber have failed to respond to our correspondence and we are now perusing the matter legally.

Lightsaver.co.uk is the leading independent Mail Order Lighting Specialists est. 1972. We pride ourselves on the quality of our products, the service we provide and the savings we offer. Since the launch of the online division in the millennium year we have processed in the region of half a million orders equating to hundreds of thousands of satisfied customer in the private and commercial sectors. We have one of the highest rates of repeat custom within the industry within our showrooms and to our online store and receive testimonials to this effect on a daily basis.

Without Prejudice,

Lightsaver.co.uk

Lightsaver/Lightsaver.co.uk is a registered trade mark of WML LTD and unauthorised use of the mark is strictly prohibited!

In my experience, the negative reviews are the ones to read. The owner hreatened me with legal action and also the website hosting the review. Due to their terms and conditions meaning any legal costs had to be covered by the reviewer there was no alternative to remove the review and have the right to free speech and an accurate and honest experience removed from the web. The idea of review sites if for people to leave honest experiences for the benefit of others - this is all I did after a thoroughly dissapointing experience from begining to end, at no point even when contacting the owner did they seem to undeerstand how bad their service had been and how frustrating the whole experience had been.

They were quick to act once the negative review appeared, shame they did not show the same speed in dealing with my problems