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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I like the variety of items and the prices are very good. However, once you add taxes, shipping, handling and insurance, the deals are maybe only somewhat good. Items are generally fairly good quality. Sometimes the delivery gets a little slower than one might wish as it doesn't leave the warehouse as quickly as some other orders. And of course, coming from
China to the U.S. isn't a short distance.
Les chandails son de qualité supérieur tres belle couleur et tres confortable.
I first was attracted to Light In The Box by an e-mail special event. The prices werre extremely good and the products offered seemed to match. While most on-line shopping experiences turn out to be disastrous and have warnings all over the internet, this one did not seem to fit in that category. I went ahead and placed an order and was comfortably surprised. The items I ordered were of a decent quality and met my expectations more that adequately.
One sweater in particular pleased me so much that I ordered a second in (I thought) a different colour, turned out I hit the wrong button so to speak and now have two the same. I keep hoping to find it advertised to be able to order it again in the different colour, but no luck.
The clothing I ordered, for Christmas gifts, was ideal; quality and style and size all worked well and the recipients were well pleased.
Thank you and I shall keep shopping.
Once again my order with LightInTheBox has been a successful adventure. My greatest fear is that shopping here is becoming an addiction. I have completedalmost all of my Christmas shipping without setting foot outside the house, at the same time adding to my sweater collection. Such fun./
I discovered Light in the Box unexpectedly, not sure where or how, but it was an e-mail special and shopping was a delight. Oh, the money I saved.
I have returned to their sites several times, finding it easy (too easy? Lol) to get around the sites and easy to shop. Prices are good and sale prices even better.
For the most part the quality, style, and available colors are exceptional. I have found only one item that I shall have to return as it does not work, a clothing vacuum that I thought would change my life as it is supposed to remove pet hair from clothing. On another occasion an item of clothing did not look as
Good in reality as it did in the ad on-line. Otherwise, in multiple purchases, I have been quite happy with the purchases. Quite a statement to be able to make.
I have done almost all of my Christmas shopping here, from clothing to household items to pet items and the lot. Just two gifts to go - and no stress but a lot of fun...
Tot ce am comandat a ajuns bine. Îmi plac lucrurile, sunt de calitate. Noi suntem prieteni vechi. Sa nu va schimbați!
Am cumpărat de la dumneavoastră lucruri frumoase și de calitate. Revin de fiecare data cu placere și încredere.
I really love Your store but I can not afford a $12 service charge on every purchase other have quit buying form you for that reason.I can go to any online site and they only charge normally $3.50 or $5.50m for shoes or other larger items.Not $12.
I have bought several items from these folks and never had any problem.Love there products,good quality.
Every article I got from you fits well. Very nice and comfortable clothes. Good quality!
So far, I have purchased several items from light in the box. I like the clothing. With such a variety and good quality material, it's easy to find just the perfect items. The price is very reasonable. Also, I am very pleased with the illuminates. They are dainty yet perfect to put into little groups to shed just the perfect amount of light. I've already decorated with these, and am pleased how it turned out.
I was pleased with my purchases. I found affordable was great e items and del was great.
Absolutely perfection I have no complaints sometimes you have to take the bitter with the sweet to do with the bad the surprise with the not so surprised Etc in this world and every time something wasn't what it was supposed to be and I brought it to your attention you and your company's always tried your best to make it right I appreciate you and that effort completely see you in 2024 If God willing I'll be able..
Wonderful! Great arrived on schedule. Will place some more orders latter!
I love the large merchandise collection, I can always find my size in their selections. And they keep me in their info loop throughout the entire process. They also let me know if I've left something in my shopping basket! Great value and quality of merchandise,
I have stocked up on a year's worth of crossbody bags from you! They are generally the same compact size, but many styles and several colors! And, I don't think I'm done yet! Thank you for the terrific choices!1
Very disappointed and won't be ordering again. I am a small woman and I ordered the jacket in a large to ensure it would fit. My 9 year old granddaughter is wearing it. I had to give it all away. I am retired on a pension and cannot afford to keep doing that.
Purchased hiking pants for a trip to Nepal. They proved to be both comfortable and durable and for the price, you couldn't beat it!
I love the items I have found shopping from Light in the Box. The prices are very affordable, sometimes even shocking at how low they are. Have never had a problem with shipping. Light in the box has such a huge selection and I always find what I want and have been very pleased with the product I have received
Étant donné que j'avais reçu de beaux chandails polaires, j'ai décidé de commander des chandails et une robe, j'ai été très déçu du résultat, la robe est vraiment affreuse, pas du tissu seulement de l'imprimer. L'a je dois retourner les vêtements, en espérant que ça se passera bien. Donc, c'est fini les vêtements avec vous. Pour la livraison c'est long mais je comprends que le Québec c'est loin.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
J'ai bien aimé les vêtements que j'ai reçu, ils sont de bonnes qualités et les tailles correspondaient bien. J'ai reçu les courriels de l'avancement de ma commande, dont je suis bien satisfaite.
Very easy to work with and great selection. Very unusual messages on the clothing!
Some of items were ok, some I liked, but one thing I dislike is delivery is way too long, I may continue to buy, but not as often as I do with Amazon. I do also like LITB prices.
Very disappointed in not being able to easily contact the company when a problem exists. Too much of a hassle and no response for a long time.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102192203 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Precisely what I ordered in size,color, fitting and a good quality material.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102192187 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox