Maple Grove, Minnesota 55369, United States
Ordered a Christmas tree through this company via Amazon. Paid for it only to hear from LightBulbs.com customer service manager several days later that they no longer have the tree in stock. I called their customer service (and note** their CLAIM is they are "Focused onCustomer Service" - totally not true!) only to be insulted by the customer service manager who said their is NOBODY IN THE COMPANY ABOVE HER. I was informed BY LightBulbs.com during my call to them that they take hundreds of orders a year that they can not actually fulfill - ARE YOU KIDDING ME! Excuse after excuse they made, but offered NO CUSTOMER SERVICE, no suggestions - well, I was told I could buy the EXACT SAME TREE I WAS LOOKING FOR ORIGINALLY but I would have to spend $160.00 more because that SAME TREE is available with a string of lights on it.... YES< THAT IS WHAT THEY SAID - SAME TREE & A STRING OF LIGHTS brings the cost up an additional $160.00 MORE! So, my advice to anyone thinking of using this company is to stay away from the rude, condesencing customer service/sales manager and shop somewhere else. *Note - I spent over 90 min on the phone trying to get this resolved so DON'T WAIST YOUR TIME WITH THEIR LIES AND POOR ATTITUDE! Best Note*** After telling AMAZON about this experience they at least offered me a $50 gift card for this horrible transaction AND they have filed a review of this company to possibly remove them from selling with them due to "poor selling practices". I so hope that happens!
I ordered an artificial philo plant from this place, and it looked incredibly fake. They charged me a 15% restocking fee AND return shipping to return it, which amounted to almost half the cost of the thing. I wrote to customer service and they dismissed me -- clearly they are used to making people angry. Avoid this business.
Ok-Be WARY! IF you are thinking about buying wreaths or ANY Holiday kind of Decor PLSE NOTE THAT NONE ARE RETURNABLE!!
I bought expensive wreaths which ended up being to small for my doors AND was told NO SEASONAL
MERCHANDISE CN BE RETURNED... Serioulsy? Who doesnt accept unopen d new purchases in original packaging?? Seasonal or NOT ??!!
I ordered a product from them they sent me the wrong product and after a bunch of emails back and forth they informed me they don't have the ballasts they sold me. So I had to ship the wrong stuff they sent me back before they would issue me a refund. Giant waist of time and money. Customer service was nice but don't waist your time.
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