Deborah P.

I purchased a highly desired large and expensive holiday fixture and it arrived in an open torned box which I reported on December 12. There were no instructions included and the brackets/ fasteners to attach the stand to fixture were missing. Customer service told me to contact FedEx to make a claim and FedEx told me claims must be filed by shipper. I followed up with Lightblubs.com for a return as the stand could not be attacked to the fixture. I never opened the bag of bulbs or installed them nor did I remove the zip ties from the fixture. It was too late to receive a replacement to enjoy for the current holiday season and the warranty was limited 1 year. It took customer service almost 30 days to finally respond and send me a FedEx return label on January 11 and Lightblubs.com deducted $41 for the cost of the return shipment. Customer service responses are limited to email communications and often they do not respond timely. The cost of the return shipment should not have been my responsibility as the box was missing an items to attach the bracket to the base as I recently confirmed with a neighbor whose sister-in-law has the same item.