LifePoints has a rating of 2.2 stars from 734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LifePoints most frequently mention customer service, many years, and gift card problems. LifePoints ranks 405th among Work At Home sites.
This company responds to reviews, but usually not within the first month
This is a very good survey / I like it a lot."I would like to have a variety of questions, and the survey should be short because some are too time-consuming. Thank you again for the prize, and it should increase according to inflation."
They threw me out for no reasons when I was about to redeem. Many people have the same complaint like me. Can't trust them.
They threw me out for no reasons when I was about to redeem. Many people have the same complaint like me. Can't trust them.
After doing surveys for a year at $2 an hour I built up $165 worth of points, they refused to pay. Stealing from a retired senor citizen.
Hi George,
We hope that the hundreds of people who have shared pleasant experiences with us are proof enough that LifePoints Panel is not a scam. In the event that your account was deactivated, it was because you disregarded our terms and conditions.
The LifePoints Team
After doing survey after survey for years, I was denied entry for "Suspicious Activity" on my account. No explanation of what the alleged activity was. DO NOT sign up with these people unless you want to earn points, then be denied access for no explainable reason and be greatly disappointed. Seems like they just want to turn over their survey base by throwing off the long-time contributors.
Hello Don,
Thanks for sharing your experience with LifePoints. We know that our feedback was unfavorable but was necessary to maintain the high standards we set for ourselves so we get the most accurate survey responses.
The LifePoints Team
I had been completing surveys from this company for a few years, and everything was fine, although always slow to pay out. However, on 15th January last I asked for €10 to be paid out and their system did not allow my claim. I contacted them and after messing around until today with lame excuses, today they blocked my account and stole the balance form it (€15, not much but still) with false accusations.
Products used:
surveys
Hi Davide,
We apologize if your experience with us wasn't enjoyable, <Name>. Please open a new ticket with our help center and mention "SITEREVIEW-SJ" so that we can talk about how we can improve your experience.
The LifePoints Team
Im very disappointed at this website. Once I had enough points to redeem $10 dollars, they cancelled my account without any reason. I do not recommend at all this survey website. After all the hours I spent filling surveys, they just cancelled my account.
Hello Alejandro,
We are just as upset when we have to lose members. However, this is sometimes necessary in order to be the best we can be for our clients.
The LifePoints Team
Joined the panel many years, I enjoyed this site - surveys were relatively easy to get onto, they were straightforward and paid quite well, compared to some sites. In addition, the redemption process was always smooth.
After migrating in April 2024. The panel was out of the blue, my account was suddenly suspended without any notice or warning. Obviously, I asked them why. I received a generic reply which hinted at quality standards.
I asked for more information and specific evidence of any wrong doing on my part, but received no reply.
In fact, they never replied again, even when I offered to pay back all the money I had been paid since joining the panel, which is nearly $1200.
As others have mentioned, they took what money was in my account. I found the refusal to engage in any kind of communication particularly disrespectful.
As seems now, your company has changed to scammer my hard work reward, I will report to ACCC and social media networks to get help.
Hello,
We noticed that you have concerns about the legitimacy of our website. We want to assure you that LifePoints Panel is a reputable and trustworthy online platform. We're committed to providing accurate and reliable information to our users, and we take their privacy and security very seriously, however sometimes we cannot disclose the way we perform our Quality investigations on memberships as a general rule, to avoid creating a precedent where fraudulent accounts or even Ai bots would learn how to avoid our security.
Let's discuss more regarding your issue. Please contact us via Help Desk quoting "SITEREVIEW-SJ", this way your issue will be treated with priority.
Best regards,
The LifePoints Team
Life Points closed my account last week after having over 3000 points saved up. They have now done this to over 100 maybe even 1000 customers. They are a shocker, blaming customers for not doing surveys well while the error sits with them. They scam people and avoid having to pay people out by closing accounts. I think we need to report them to asic or other companies that deal with these kind of fake companies.
Tip for consumers:
They don't deserve any stars they need to be reported and caught for their fraude
Products used:
It's an online survey business
Hi Kim,
Please accept our apologies for the unpleasant experience encountered.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team and your account can be reviewed again.
Kind regards,
The LifePoints Team
They cancelled my account twice. Once for accidentally marking an email as spam, no warning! The second time for suspicious activity, they claimed I was falsely answering surveys. I didn't qualify for half their surveys! I lost my 1,500 points that I had EARNED! DO NOT SIGN UP WITH THEM! I have had no issues with Swagbucks, MyPoints, or inbox dollar!
Hello Brandie
We appreciate your interest in being a part of the LifePoints community! Unfortunately, sometimes it is necessary to inactivate an account to maintain the high standards and commitment we promise our clients.
The LifePoints Team
I take my time with surveys, always answer honestly, and took my role as a panelist very seriously. After finishing a survey that would have gotten me enough points to cash out, I got a popup window saying "Membership Canceled. Please contact us if you have any questions." Really? No explanation, just kick me out so they can save $10. Total waste of time. I enjoyed it immensely until I was unceremoniously and undeservedly removed.
Hi Maria,
We can assure you LifePoints Panel is not a scam and we'd hope the thousands of people sharing their positive experience with us would be a testimony of this. If your account was inactivated it was due to a violation of our Terms & Conditions.
The LifePoints Team
I have been with Life Points when they were called My Points...I have done both online and mail in surveys for years...this morning I received an email stating my membership has been deactivated due to 'terms and violations'. I have written a letter to Lightspeed Panel, Life Points' company and request an investigation and immediate reinstatement of my account...I have over 2000 points and was trying to get a Pay Pal payment for a least a week until this happened...I'M UPSET!
Tip for consumers:
None
Products used:
I wanted a Pay Pal payment
Hi Debra,
Growing our LifePoints Community is very important to us. We depend on our members and when we have to inactivate an account due to a violation of our Terms & Conditions, it is something we take very seriously to ensure we are making the right decision.
For more details you can always contact us, but make sure to quote "SITEREVIEW-SJ" when opening a Help Desk ticket.
The LifePoints Team
I contacted them to see why i had not got any new surveys for the last few months and they told me they had cancelled my account as i had broken the rules?
When i challenged them to say what rules i had broken and to show me i waited a few days and they came back to me saying they could not locate exact reason!
Very strange as i was just heading for my next voucher
They are nothing but liars and scam artists, i wasted my valuable time with these shysters!
Tip for consumers:
n/a
Products used:
lifepoints , i did not purchase from them just did surveys
Hello Terence,
Thanks for sharing your experience. As much as we hate to let any of our members go, but sometimes this is necessary in order to fulfill our commitment to our clients.
When you reach a specific points they delete your account for no reason.
Stay aweay from this site they dont even care about people STAY AWAY!
Tip for consumers:
Stay away from this site if you end up using it if one day your account is blocked dont get shocked.
Hi Mustafa,
Growing our LifePoints Community is very important to us. We depend on our members and when we have to inactivate an account due to a violation of our Terms & Conditions, it is something we take very seriously to ensure we are making the right decision.
We're sorry you didn't have a great time with us. Let’s discuss how we can turn your experience around, please raise a new ticket with our help centre quoting ‘SITEREVIEW-TP’.
Regards,
The LifePoints Team
Been using Lifepoints for well over a year with no issues. In fact would have given a great review. Recently points were not adding to my account. I queried why, they fixed it. Great.
Then out of the blue account suspended for not meeting standards and they owing me about £150! I always answered surveys truthfully and honestly. I feel like I have been very badly treated.
Hi,
We are just as upset when we have to lose members. However, this is sometimes necessary in order to be the best we can be for our clients.
I'd been doing surveys for lifepoints for around 5 months. All was going well, I made £10 and redeemed my awards with no problem. A couple of weeks ago I tried to redeem another £10 to my PayPal account but an error message kept popping up. I wrote to customer support and 2 days later was told that my account has been deactivated and I'm unable to redeem my awards. The same thing seems to happen to a lot of lifepoints members so I really do think they're a bit of a scam. They can stick their points where the sun don't shine. Y live and Ipsos Isay are better options
Products used:
Survey
Beverley,
We can assure you LifePoints Panel is not a scam and we'd hope the thousands of people sharing their positive experience with us would be a testimony of this. If your account was inactivated it was due to a violation of our Terms & Conditions.
There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-
Kind regards,
The LifePoints Team
I joined the other day hoping to earn some extra cash for my opinions. I took a few surveys and was liking the site, already having earned over $5. I went back the next day and find I am now unable to log in, being told so. I wrote an email asking what happened and how to fix it, yet nobody writes back. Though this is supposed to be a real, credible site, the lack of response is making me wonder.
Hi Matthew,
We work hard to give you the best support. Sorry we missed the mark this time. Please submit a new Help Desk ticket so we can take a closer look and try to make things right!
Thank you kindly in advance!
Kind regards,
The LifePoints Team
I was a member of life points back for years back when it was known as 'My Survey' 6 months ago they locked my account. When I inquired about it they said they would look into it but they have yet to provide me with an explanation. They said I could provide information to appeal but never explained why so I don't know what I could have done. I had over 5,000 points stores and lost it all. BE CAREFUL OF YOU JOIN. THEY MIGHT DO THE SAME TO YOU!
Products used:
Survey
Hello Carmine,
Thank you for sharing your experience here. As much as we hate to let any of our members go, but sometimes this is necessary in order to fulfill our commitment to our clients.
This is not something that we do without a reason and if our Terms & Conditions were broken, that is why your account was terminated.
The LifePoints Team
I have been a part of Lifepoints for years and have gotten Amazon gift cards through them. However, they have canceled my account twice due to "suspicious activities" which I have no involvement in. I feel they are trying to get rid of their consumers who are trying and canceling their membership without any warning or reason, except with a lot of b.s.
Hello Allison,
We are sorry for the poor experience you had with our platform. We guarantee that, should we decide to terminate an individual's account, our widely accessible Terms & Conditions will be followed.
The LifePoints Team
This is an email i have sent to Lifepoint's a survey site that is global but also operates in Australia. I am concerned and frustrated by their business conducts. An interesting note is they immediatley banned my account after i had completed a survey, which indicated this is an automated system. I also note their reply below, which i believe has happened to countless other consumers.
(Hi matthieu Thank you for your message.
Support Team (LifePoints)
19 Mar 2024, 10:07 GMT
LifePoints strives to provide our clients with the highest level of data integrity. In order to do so, we depend on our members to take their membership seriously, provide us with high quality and honest responses and to follow our Terms & Conditions.
After conducting an audit of your account, it was determined that your membership and/or participation has not met our quality standards or membership requirements. Therefore, your account has been deactivated.
We know this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one in order for us to continue striving to be our best and keep our commitment to our clients.
The LifePoints Team)
They activley cancel accounts without warning and forfeit all the points users make on the site. So i have written this letter to them, The ACCC, Consumer affairs victoria and the ombudsmen.
I am writing to express grave concerns about LifePoints' business model, which appears to deliberately prey on vulnerable individuals seeking supplemental income. My own experience, coupled with extensive negative reviews across multiple platforms, paints a disturbing picture of systemic issues of your 'organisation', including:
Exploitation of Vulnerable Populations: Many reviews describe users who feel desperation to earn money due to financial hardship. LifePoints attracts these individuals with promises of rewards, only to exploit their time and effort with meager payouts. This practice is unethical and targets those most in need. You provide consumers with no protection.
Deceptively Low Rewards: LifePoints consistently ranks among the lowest-paying survey platforms. The discrepancy between advertised rewards and the actual value received demonstrates a pattern of misleading consumers.
Inaccurate Survey Time Estimates: Users overwhelmingly report that surveys take significantly longer than LifePoints claims. This wastes participants' time and further reduces the already minimal compensation. The company seems to lure respondents with false time estimates, a blatant misrepresentation.
Poor Communication and Lack of Transparency: Your sudden cancellation of my account without explanation exemplifies LifePoints' disregard for its users. This lack of basic respect and communication signals a company unconcerned with fair or ethical treatment of its participants.
I urge the ombudsman to thoroughly investigate LifePoints' actions. I firmly believe their actions warrant:
Public Rectification: LifePoints should be compelled to accurately portray reward rates and survey lengths to prevent further exploitation.
Consumer Restitution owed from your company I believe may be widespread: I will be investigating whether users misled into time-consuming surveys are entitled to compensation for their wasted time and effort.
Accountability: LifePoints must be held accountable for practices that damage public trust and harm potentially vulnerable individuals.
I plan to share my experiences and those of countless others on relevant review sites. I will also formally escalate this matter to the ACCC. LifePoints has eroded its reputation by deliberately engaging in misleading tactics, and I refuse to let your actions remain unchallenged.
Products used:
Surveys
Hello Matthieu,
Hearing from you helps us grow in the right direction and learn from our mistakes. Thank you for taking the time to provide your feedback, Matthieu.
In case you have further suggestions or more feedbacks, opoen a Help Desk ticket quoting "SITEREVIEW-SJ"
Best regards,
TheLifePointsTeam
I created my membership and spent a lot of time taking surveys. Once I connected my Venmo and went back to taking another survey, they deactivated my account. When I contacted customer service, they have a blanket statement. I did all the surveys with much thought and answered honestly.
Here is their communication: After conducting an audit of your account, it was determined that your membership and/or participation has not met our quality standards or membership requirements. Therefore, your account has been deactivated.
When I pressed for specifics, they sent this: Unfortunately, your membership and/or participation did not allow us to fulfill our obligation or meet the expectations we set for ourselves. Therefore, the original decision to close your account remains.
I'm hoping my identity isn't stolen. DO NOT FALL FOR THIS!
Hi Wendy,
We can assure you LifePoints Panel is not a scam and we'd hope the thousands of people sharing their positive experience with us would be a testimony of this. If your account was inactivated it was due to a violation of our Terms & Conditions.
The LifePoints Team
They started off fine and then reckoned they'd sent the rewards, when they blatantly hadn't, then surprise surprise I couldn't log in and my account had been closed so they got to keep the rewards and basically said I was a liar. Don't waste your time with them, they'll just rip you off
Hello Joanna,
We appreciate your interest in being a part of the LifePoints community! Unfortunately, sometimes it is necessary to inactivate an account to maintain the high standards and commitment we promise our clients.
The LifePoints Team
I have been on the Lifepooints website for a couple of months. I wasted my time doing the surveys, I made $10. The next time I accumulated enough points to cash out, I couldn't, and when I reached out to customer service I was to,d that my account was deactivated and my rewards had been forfeited because I was not doing the surveys according to their terms. So in other words, while I wasn't getting paid, I was doing the surveys correctly, but wasn't when my rewards were due. Don't waste your time!
Growing our LifePoints Community is very important to us. We depend on our members and when we have to inactivate an account due to a violation of our Terms & Conditions, it is something we take very seriously to ensure we are making the right decision.
After spend 1 year in lifepoint website today he found that i have not Suitable for membership without any reason my account close, I also lost my hard earn point.
We are just as upset when we have to lose members. However, this is sometimes necessary in order to be the best we can be for our clients. If your account was inactivated it was due to a violation of our Terms & Conditions.
"Hi Robert,
We hope that the thousands of people who have shared pleasant experiences with us are proof enough that LifePoints Panel is credible. In the event that your account was deactivated, it was because you disregarded our terms and conditions."
Complete and utter lie! I asked you on a number of occasions to inform me where I had allegedly done something wrong. You couldn't! Why? Because you made it up so you wouldn't have to pay the money you owed me: £160! And even if I was somehow guilty of whatever it was I was accused of (completely non specific and wholly ambiguous), surely you're obliged to pay up what I have already legitimately earned before closing me down? It's evident you're a bunch of fraudsters simply because of the number of people with the same complaint! My advice to anybody using Lifepoints is to claim your money regularly; every time you've earned even just a fiver, because, they'll close your account whenever they need to save money.
Hello,
We understand your frustration and we can assure you that we are well-intentioned. The methods we use to conduct our quality investigations are confidential to avoid creating a precedent where fraudulent accounts or even Ai bots would learn or discover how we investigate instances of fraud or poor survey activity.
For further clarifications we can discuss by contacting our Help Desk quoting "SITEREVIEW-SJ"
Best regards,
The LifePoints Team
DO NOT TRUST THIS COMPANY! They have deactivated my account, owing me £160, giving me some absolute nonsense about 'suspicious activity' on my account! No proof of anything. No warning. Nothing!
I've been doing their surveys for about three years, and this is what they do!
I repeat: DO NOT TRUST THIS COMPANY! AT ALL!
My experience with LifePoints so far is exciting, really engaging & very satisfying. Exciting in a way that you'll get to anticipate each time surveys come in. If it's not a fit for you then better luck next time, but this time, they give you points for answering a few questions. They make you feel your opinion really matters because of this community that they have where you can share your feedbacks, show support and also possibly win rewards. LifePoints customer service is amazingly very helpful & they won't stop until your concerns are being addressed.
Many thanks for this great review, Jaean! We are so pleased to see we were able to meet your expectations and can't wait to hear back from you.
Kind regards,
The LifePoints Team
I was left wondering what on earth I had done wrong after having my membership cancelled for a supposed violation of terms. Now that I have looked on various review sites including here I see that I am far from alone. I have been a dedicated member for many years with regular participation so this is extremely disappointing. I would at least like to see the vouchers I have already applied for honoured.
Hi Lisa,
We're sorry that you are currently unable to access your account with LifePoints.
There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-
Should you wish you can proceed again and see if you would get a different resolution, please open a ticket with our Help Center here:
https://lifepoints.zendesk.com/hc/requests/new.
Please quote 'SITEREVIEW-SJ' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.
However, this does not mean that your account will be reactivated, especially if we have found evidence that you have breached the terms and conditions.
We are sorry for the inconvenience this may have caused you, we hope that we can welcome you back to LifePoints Community.
Kind regards,
The LifePoints Team
Hello,
We are grateful that you are interested in collaborating with the LifePoints community! Regretfully, in order to uphold the excellent standards and dedication we guarantee to our customers, there are instances where an account must be inactivated.
The LifePoints Team