asked by
on 12/13/17Hello
Click on this link and scroll down to the contact section where it says Send Us A Note:
https://lifepoints.zendesk.com/hc/en-gb/categories/360001124872-About-Us
You can send them a message or you can chat with an agent on the site. I have had a few problems and they have always straightened it out for me.go to help center at top of the page and then click on about us and you can send them a note or chat.