Leslie's Pool Supplies
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Leslie's Pool SuppliesReviews 61

1.5
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Leslie's Pool Supplies Reviews Summary

Leslie's Pool Supplies has a rating of 1.5 stars from 61 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Leslie's Pool Supplies most frequently mention and customer service. Leslie's Pool Supplies ranks 2120th among Business sites.

service
39
value
37
shipping
20
returns
28
quality
33
California
1 review
3 helpful votes
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Bad chlorine tablets
September 3, 2022

I have been fighting green algae all year and regardless of all the recommended products, I still have algae. I did everything that Leslie's recommended, but nothing worked. My chlorine levels have been difficult to maintain and I have had to use liquid chlorine to supplement the tablets. I needed more tablets and my wife and I were at Lowes. She had a gift card and suggested that we buy the chlorine tabs for them, because it's so expensive. We bought Clorox brand tabs. 3 days later, my pool is algae free and the water is beautiful. It's been two weeks now and I haven't had to add anything, including liquid chlorine. No algae and my water is perfect. I can only conclude that Leslie's 3" chlorine tablets are junk. I literally spent hundreds of dollars trying to get my pool water under control. I spent hours brushing the pool, trying to stay on top of the algae. Don't buy their chlorine, or you will end up buying several expensive products from Leslie's and they won't get rid of the algae.

Date of experience: September 3, 2022
Massachusetts
2 reviews
1 helpful vote
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Scheduled service for my pool, to installe a water purifier. They confirmed they offer this type of service and scheduled a "site evaluation" visit. That was cancelled on the day, because the technician "called out". I rescheduled for today and having waited four hours, I called them to find out this was also cancelled because they dont offer this type of service. I strongly recommend you find another pool service company to work with.

Date of experience: September 2, 2022
Nevada
1 review
0 helpful votes
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The ANSWER is 4 trips:
1. One to buy the hose, but not be provided with parts to attach the hose to the pool, or ask about it.
2. Two, to go down and be provided with an adapter that is the same one sold earlier in the day to another customer that DOESN'T attach to the hose itself because they don't have a proper hose size to try it out on.
3. Three, to go down and get two other adapters, one part to go into the pump suction junction and one to attach to the hose (which turns out doesn't attach because they don't have the section to try it on).
4. Fourth, to go back with the hose and all the parts ten minutes later get the proper parts to connect the hose to the part that goes to the pump.
A. This subpart is for the CUSTOMER who actually picked out the right part for the hose and we test the assembly. Shades of the Hubble?
So, after explaining these four trips, I ask the person at the desk how they would feel if they had to make four trips to get this simple set up done. No, answer on several prompts. Then I say that if they don't provide training then its Leslie's fault. Still NO response.
Finally, he issues the $5 credit in the difference in cost, hands me the part and the ticket and goes on to the next customer (the one who found the right part).
NO SORRY FOR THE INCONVENIENCE, NOTHING – Just move on.
THAT'S THE LESSON IN POOR CUSTOMER SERVICE.

Date of experience: August 19, 2022
Texas
1 review
2 helpful votes
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I have a swim spa... larger than a spa and smaller than a pool. EVERY time I get the water tested at Leslies the readings are completely opposite the readings on the test strips from Leslies. This is especially true for Total Chlorine. Test strips are new and in date. Neither local store has an answer for this issue. And they have no solution. It is not the fault of the employees... but Leslies is providing confusing information that might cause someone to damage a very expensive investment.

Date of experience: August 9, 2022
Arizona
1 review
1 helpful vote
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Spent $600 in two weeks based on the ORO VALLEY AZ store employees suggestion.
Young girl either has ABSOLUTELY NO IDEA what to recommend or was just trained to the most expensive pool supplies. My pool had green algae and still does. Nothing changed w the pool water and i was robbed of $600.

Date of experience: August 6, 2022
Connecticut
1 review
1 helpful vote
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Zero value add
August 4, 2022

Every time I stop I'm to have them test my pool water, the device is inoperable. Without that useful service, it's easier to just test yourself and use Amazon.

Date of experience: August 4, 2022
Kentucky
1 review
0 helpful votes
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We were new to having a pool when we came here. We moved in right as Covid started. There was a bit of adjusting to having a pool. Amy was so helpful and patient to teach us and would write clear details for us to remember. When we followed the directions exactly, we started getting more 90% and above tests results. We even got 100% once. We also have really appreciated the friendly atmosphere. From the day we started coming in, she made an effort to remember our names, asked about our family and previous conversations. I've loved that she and some of the young people there would remember you as a person.

Date of experience: July 28, 2022
Kentucky
1 review
2 helpful votes
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This place is awful I purchased pool pump hooked up doesnt work not even 2 weeks old and they want me to call manufacturer to get repaired, i could see if it at least worked but i receieved in non working condition this place is awful, and do research they go by several names Pool Supply World is one, Doheneys is another, and Leslie Pools is one Awful Awful Awful

Date of experience: June 19, 2022
Texas
1 review
1 helpful vote
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Disappointing
June 19, 2022

I purchased a $1250 IAquaLink from Leslie's and paid almost $400 to have it installed. The system crapped out in less than six months and I was forced to wait 4 weeks before a technician could come to do the repairs. Another $150 charge and the system ran for less than an hour before it broke again.

Now they want to make a new appointment rather than get the guy back out here.

If you buy anything from these guys you are crazy.

Date of experience: June 19, 2022
Ohio
2 reviews
9 helpful votes
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Horrible customer service
June 15, 2022

If I could give zero stars I would. I have been a customer of Leslie's for 5 years and have spent a lot of money at their store. This summer I need to replace my filter system, they came out at the beginning of May and I placed an order for a new sand filter and scheduled an appointment that day for the installation, which was scheduled for 6/16. As of last week my filter had yet to be delivered, when I called and inquired about my delivery I was told they no longer have this filter in stock. This was 1 month after my order was placed, there was no communication from Leslie's that they did not have my filter. The lady on the phone was everything but helpful, she just said they can refund the money and that I would need to find the filter somewhere else. No apology or credit given for my inconvenience. I find the product somewhere else in time for my installation, I had to pay $40 more for the product. My 6/16 appointment was confirmed via 2 text messages then yesterday I get a call that my appointment is now scheduled for another month out. When I call about my appointment all they say is that "I never had an appointment for the 16th" and that the first available will be in July. I shared I had received 2 text messages from them confirming my appointment for the 16th but they denied this occurred.

Needless to say, I have found a new pool store that will install my pool filter for about $200 less then they were going to charge me, and I will never again schedule services through them. Their customer service is now handled all oversees, you can never get a direct answer from them.

Date of experience: June 15, 2022
Pennsylvania
1 review
0 helpful votes
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Scam
June 6, 2022

If I could, I would give negative stars. I purchased pool steps online. It took over a week for them to realize they didn't have the steps to ship to me, and then they canceled the order.
What's worse, is that they have not yet refunded my card, over a MONTH later! I have called Customer Service multiple times now, and just keep getting told to give it another 1-2 days, and they promise it will be refunded.
I will never shop here again!

Date of experience: June 6, 2022
California
2 reviews
1 helpful vote
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Bad pool company
June 1, 2022

Will not deal with this company again. Bought a professional pool and now after a year later there is no warranty on there when it was supposed to be 18 years limited warranty two-year lifetime warranty. Paid a lot of money for nothing their support is terrible do not deal with them. What makes it even worse is they have customer support overseas and could not find my order number I had to argue with them even showed them the email when I purchased it and they said it was not from them basically won't be dealing with them again and I suggest others be careful dealing with him. Why would anybody buy a brand new pool and get the same warranty you can get from Walmart but overpay for the quality of a pool doesn't make sense

Date of experience: June 1, 2022
Arizona
1 review
1 helpful vote
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Overpriced carnie scammers
May 26, 2022

Leslie's in a high pressure overpriced scam machine. I went in to test my water a couple of years back and even though I have spent thousands over the years there, they refused to tell me the results unless I bought product from them right there, right than. I had extra of what he recommended (Leslie's brand which I had bought from him) but NO, I had to buy right there right than or else they would not tell me the results. Since then, I went to a mom and pop pool supply and have had no issues since then and only have to pay a fraction of what Leslie's charges. I was in a hurry today so I went in again and was told a story about how I had to by their expensive shock because they didn't stock any liquid chlorine. Told me there was a shortage. There WAS a shortage last year, BUT I called around and every other pool supply company had it in stock. Even Lowes and Walmart were overstocked. Leslie's treats it customers the same way used car's salesmen treat their buyers. At Leslie's you are NOT a customer, you are a mark to be conned into spending way more than you need to. I will NEVER EVER set foot inside a Leslie's again! I will just spend the time to drive across town to be treated like I am not just a giant wallet walking arround to be fleeced.

Date of experience: May 26, 2022
Texas
1 review
1 helpful vote
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Went into Leslie's today with my Polaris. All I wanted was the guy behind the service desk to tell me what was wrong, I would fix it. He told me to leave my information he would get back with in 2 days that he had people in front of me of which there's no one in front of me nor behind me... he would not give me customer service and told me I had to be in line? WHAT LINE? I JUST NEEDED A LITTLE ADVICE. IT WOULD HAVE TAKEN HIM A NONO SECOND... HE DECLINED. TOLD ME TO GO SOMEWHERE ELSE. I ASKED IF HE DIDN'T JUST HAVE TIME TO TELL ME WHAT WAS WRONG... HE SAID NO... I SAID ARE YOU DECLINING TO GIVE ME CUSTOMER SERVICE... HE SAID YEP GOTTA WAIT IN LINE... HIS NAME WAS TROY AT THE HULEN STORE... Troy was very rude, condescending, arrogant just plain disrespectful. I told him I was going to the DM and he said go ahead... Absolutely pathetic. I was in there to spend money and I just needed a little advice and help. Don't go to Leslie's.

Date of experience: April 4, 2022
Pennsylvania
1 review
2 helpful votes
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I had a hot tub delivered in late June. By September I noticed that the cover was damaged. A few weeks later I was guaranteed a replacement. Here we are over four months later and still nothing has been delivered. The sales person who promises replacement is no longer returning my messages and corporate stop returning my emails. Worst customer experience of my life.

Date of experience: December 30, 2021
Alabama
1 review
1 helpful vote
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Bad
June 26, 2021

Bad customer service do not purchase from this company will not refund cancelled order. Shipped any way refused return

Date of experience: June 26, 2021
California
1 review
0 helpful votes
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Good Job
May 27, 2021

I would like to thank Jordan at the Vacaville store for taking the time to find and order the parts I needed! He was not able to order everything but did inform me of where I needed to go on line and order them myself Good Job Jordan.

Date of experience: May 26, 2021
Florida
1 review
2 helpful votes
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Purchase a pool vacuum didn't work. Took the expensive robot back. The manager said "its not broken" as he pushed it over the floor with horrible grinding sound. He refused to take it back 8 days after purchase w receipt Then blamed our pool. Had pool checked np more $ . As advised Had pool inspected & fixed. Pool repair confirmed broken vacuum & now to late to bring back. This is another corporate store, profit not people matter. Helpfill, knowledgeable & polite but self serving. Promises made but not kept. Manager said he have the vac representative come out. Never happened SMH Not a family owned store. They couldn't even get pool volume correct when tested. Give a like plz

Date of experience: April 18, 2020
Texas
2 reviews
8 helpful votes
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Ask no questions
August 12, 2018

I quit asking them questions because I would get these really obscure answers that were absolutely no help. They don't ever have what M looking for in the way of pool equipment and accessories... too expensive

Date of experience: August 12, 2018