LensCrafters

$640 FOR READING LENSES w/ TRANSITIONS! NO FRAMES, JUST LENSES! REALLY! JUST went in the south Lakeland store today (March 25th, 2022) to get a price on lenses only. I bought the Amazon Echo Frames that are prescription ready. My vision is perfect except for needing reading glasses (only -1.75). So I ONLY needed a price for reading lenses with Transitions. Guess what I got for a quote? ---> $640.00! Are you kidding me! $640.00 for Reading only with Transitions! That's without an eye exam because they said I don't need one for readers! I don't have insurance so I guess they think I'm stupid enough to buy into this garbage price! Also the lenses were just the cheap polycarbonate lenses! C'MON! $640 FOR CHEAP PLASTIC READING LENSES? Really? The "transitions" part should be less than $100! Maybe if I drove there in a Yugo I'd get a better price, doubt it!

Lenscrafters website contact form doesn't work and they do not answer messages on social media. Does anyone actually work there?

I'm still in shock at how bad this experience was. I only decided to come here because my usual eye place still won't buy a glaucoma machine. They dilate my eyes every time and I just didn't want to do it again. Came here for the first time, got an exam, and they told me I need progressives. Never worn them before. My order came in and I couldn't wear them. I'm in front of huge monitors all day and this was not going to work.

Went back and got reading glasses and driving glasses. Both cost me over $1,000. (why?) The prescription was wrong and my right eye was terribly blurry. They told me my driving glasses are fine. Rep said. "I've been doing this over 30 years, I know what I am talking about." Well, I've had my eyes more than 50 years and I can tell you, my right eye is still blurry when I wear them. I finally go back for a third time and pick up my new reading glass prescription.

My right eye is still blurry just like my driving glasses. I have to close my one eye to drive. I specifically said to the guy, my driving glasses are still blurry. No response. I said, I guess I'm stuck with them, right? No response. He just wanted to get rid of me. I'm still in shock how this is normal customer service. I'm out an insurance visit, have two pairs of glasses that are blurry and out $1,000. Be very careful going here.

I Want my money back so I can at least see when I'm driving.

I want to say tanks to all the employees and doctors in special to: dr, Alison Lin and the front desk attendant, Stephanie they are very helpful and accurate with the information about the price thanks LensCrafters,

Bought a $500 gift certificate. Mailed it to her. Her address had changed. Got lost in mail. There Policy is "Must have the gift certificate to redeem it. NOT just the receipt of the Gift certificate purchase!" They tell you that at purchase. So it s gone! Multiple calls to them "we'll call you back!". = They don't! I have personally gone in to the store = "Awaiting manager or corporate e-mail response!" Yes they have great Lenses - I always get the best of the best of progressive Oakley's. But Gift certificate,. If it gets lost in the mail, your gone eat it, and waist of a lot of time trying to get it back! Next I suppose Ill be filing small claims court, which also takes more time and money! What a pain! Never doing that again! General manager at this store Mike Lozada = "Don't know or think we can cancel the gift cert order number. But we are aware of it and working on it! I. E. = you gonna have to spend a lot more time and fight for it. I'm just tired of having to keep calling and going in to store to resolve it. I have receipt in email of purchase, but ultimately their policy and stance is "You must have the actual Gift certificate piece of paper!, Not the receipt - but the actual Gift Certificate" I Hate to go this route, but my time and effort is valuable. I will never do gift certificate there again! Other places would be "You have receipt? - No problem, well refund you or issue another gift certificate. Lenscrafters = different story!

After my annual exam I needed to replace my glasses (been a customer almost 20 years) I was the only customer at the time and spoke to a lady about some of my problems with my glasses an through I might need new frames also. I was handed off to Millie. When asking questions, she got up and told me she had to check to see if she was on now, I assume she was working she came back, when I found a pair of frames I liked I asked about the nose pads on this type and was told they dont have that kind and would have to get them somewhere else, my wife was looking on Amazon to see if I could get them when asked if this was the ones she dident know I asked the other lady and she told me that that they could get them. Then when asked about sunglasses someone walked in and then she started talking to them on their request. That did it for me sorry I had to walk out when the outher lady asked what was wrong and that Millie was new in training. I left and drove to Richmond Short Pump store and worked with Sreedevi with some of the best customer service and I purchased my reg glasses and sunglasses frames and lenses..

My online shopping experience with LensCrafters.Com is actually one of the worst I've ever experienced. I ordered contacts, and glasses. Two separate orders because that was the only way I was allowed to use my insurance for each purchase. My contacts came and they were the wrong prescription. I called, started a return process. But because I had used my insurance on those, I was unable to purchase a new pair with my insurance. I had to pay out of pocket.
I also purchased glasses. Nice ones. Michael Kors. Was very excited for them. Instead, I was sent some man's Ray Ban prescription glasses. Again, I called, returned them, asked for mine to be replaced. A replacement order was initiated, and then three days later, I get an e-mail saying they don't have the prescription for my glasses. Despite me having uploaded it and sent it in multiple times for the original order. I attempted MANY times to upload through the website, but none of the pages would load and allow me to upload. I was offered no compensation, no discount, nothing. I was still charged for my glasses (it's been 25 days since my original order - I still dont have them.) And I can't use my insurance anywhere else because I used my allotted benefits at this stupid website.

The new commercial with the lady that continually says, " Exactly" like sends lighting up and down your spine" is offensive.
She is MUCH older than the young man

It took more than 7 weeks to receive the contact lances on LensCrafter.com. Please do not order it from the LensCrafter.com The package was sitting at local post office and did not have any movement.

I have be a customer of Lens Crafters for over 20 years and thought they valued patients. Approximately on November 12,2022 I wet to Lens Crafter for an exam and glasses. The exam was very professional and through. I decided on a sun glass and a regular pair. This was at a cost of glasses and the Protection Policy $585. I went out of town for 4 weeks. I noticed that my eyes were not seeing correctly so I went back to LensCrafters and had another exam.As it turned out the Dr. said I needed new glasses. I asked if the new lens could be put in the new 74 day frames. The agent told me it would cost more than new ones. Needing the glasses, I ordered them for about $880.00. I asked if the warranty could be transferred to the new pair, the answer to that was no. We all know that a set of glasses cost a lot less than $500. I will never go back and will advise other joy to use your company.The receipt numbers are ******* sales number ************** an the other receipt number ******* sales number **************1.

I purchased my glasses in August. When I get my exam the doctor recommends me to get my eyes dilated. The doctor told me to make sure I make and didn't say when or how long to make that appointment. Well 4 months later I call to make and appointment to get my dilation done well the rep Karen told me that she would check and call me back. Well she talked with the doctor and the doctor stated to her that she didn't recommend that for me. Well I'm not a doctor and I know she recommended that for me because why would I call and try to make and appointment. I also had a huge problem with my glasses and I had to return them because the prescription was so strong I couldn't see out of them so I return them so they could be redone. I have never had this kind of problems with lenscrafters. My thing is the doctor did tell me when I was done with my appointment and now when I tried to make a appointment to get my eyes dilated I was told that I had to wait a whole year to see the doctor again to get a order for that. Bad customer service from the rep Karen and also the doctor. When I call back to speak to the doctor the representative Karen told me the doctor didn't order it and I ask to have the doctor to contact me and Karen the rep said that the doctor is waiting on other patients and she already said she didn't order it for u. Karen the representative was very rude because I call back and she held the phone on me and didn't say anything and hung up on me. I tried calling again and she said to me why are u keep calling, I told her because no one was saying anything on the phone and Karen the representative said I heard u ordering food but if she heard me why didn't she say something. She was just holding the phone and not responding. So I will not be coming back to this store anymore and would not recommend anyone to go there and buy glasses.

They let me have $50 off on 2 frames of glasses. They also were so kind and I would say its a 10/10 for deals and customer service!

Never asked for an attitude, but I assure you Ming Ave in Bakersfield is full of attitude.
And it's ugly!

Willing to help with glasses issues with a smile on the face!
Mr. Castellon is very competent and gentle.

Friendly service, and reliable service. Very fast and knowledgeable. The memorial location. Have a good day.

For years I've been happy with LensCrafters for my eye tests and glasses. I go to the LensCrafters in Colonie Center Mall in Albany, NY. Ten days ago I went for an an appointment for an exam and glasses. The doctor was wonderful, thorough, patient and pleasant. A young lady helped me pick frames and took measurements. She was very helpful and very pleasant too. I thanked her and told her she was a great help to me. Then came the bad part. I realized I hadn't asked when my glasses would be ready. After waiting more than a week I called Lenscrafters three times. I got a recording each time, with no option to speak to a person. There was an instruction in the recording to leave my name and number and an associate would return my call. It never happened. Now what? So I drove to the store to find out what was going on. A nice associate looked up my name and said my glasses were not ready. Another associate overheard and looked again and said the same. I asked why no one ever called me back after three attempts to reach them. She became unpleasant and said I was told it could take as much as three weeks. I replied that no, I was not told that. She insisted that everyone is told that. She said that I was fitted by a dependable person so I was surely told. I replied that that dependable person was lovely and a great asset to the business, but no, she didn't say anything about when I could expect my glasses. She became even more unpleasant and said, "It was nine days ago, not ten." She then said we don't have the time to answer the phone in person and we don't have time to return calls. We are very busy. She told me "these practices" were not her doing and came from high up in "corporate" and were made by people high above her pay grade. I asked for a corporate phone number to call to make a complaint and she said she didn't have a number. She said Google the company and talk to customer service. I told her this whole matter was unacceptable. Disgraceful to be treated as though I was the problem. I will find a different source for my vision needs next year. Just rude and pitiful.

I'm actually surprised it's a brand name like LensCrafters who behaved this way.

First they cancelled my order, for no apparent reason.

I contacted Live Chat and they gave me a very vague answer about not receiving the prescription correctly. (I uploaded it correctly, and the website processed it.) So I took their advice to do it again, and select the "call my doctor" option.

Note that this was already a surprise and inconvenience and would push me close to the date where I absolutely need my glasses, and I was really counting on this next try to go thru correctly.

5ish days later it still said "pending rx", so I contacted Live Chat, and they said to email *******@lenscrafters. No answer.

Couple days later another email, and a day or so later still no answer.

I contacted Live Chat and they told me that my doctor's fax machine was down and that they hadn't been able to receive my prescription. (I don't really even understand how they would know that, unless they had communicated with my doctor-- in which case they'd be able to have my prescription and process my order, LOL. What, did they get in touch with you right this moment as I opened up Live Chat?)

Given that I need my glasses asap at this point (and at this point I wouldn't trust it if they told me they could have it ready in time), I asked to cancel the order, which they did.

Altogether it's clear that there's some problem on their end and they're not being upfront about it, and left me hanging and badly inconvenienced.

I really am amazed I was communicating with LensCrafters rather than some fly by night operation or something.

Ironically, I was willing to pay more to use them because I thought they'd be reliable. With cheap online options, I'd advise that there's absolutely no reason to use LensCrafters.

CONSUMER BEWARE! I went to LensCrafters to get contacts. I went through the process of getting fitted and trained on how to use and maintain my contacts. The trial contacts were ordered when I completed my eye exam. I was told it would take 4-5 weeks as my contacts were special order. Approximately two weeks after that I received a call from a store rep who told me there was a problem with ordering the contacts; that they were having a communication problem with the fax machine (really? A fax machine?) so now the order would be delayed in excess of the normal 4-5 weeks. When the contacts finally arrived a few weeks later, I received the contacts training at the store. I was then told I should order a supply of contacts. I was planning to order a 12-month supply, however when they told me that the contacts that I need cost $448.20 for a 6-month supply, I only ordered 6-months. Now I had to wait another 4-5 weeks for my permanent prescription order to arrive. During that time, I was to use the trial pair they ordered. I have never worn contacts before and somehow, about three weeks along, one of the contacts ripped. I called the store and was told that the trial pair was the only pair they ordered; I would have to wait for my permanent order to be delivered. I was going away in two days and really needed to wear my contacts. I was taken aback when they told me that they only ordered one trial pair. One trial pair for a person that has never worn contacts. This just make no sense.
So, now it comes time to re-order the contacts. I ordered the new contacts from a website. The same manufacturer, same contacts, same 4-5 weeks for delivery; only $219.98 for a 6-month supply. I can guess that LensCrafters pays less than I did so that means I was charged over 100% mark up! I personally find this a violation of trust. I expect to pay some markup but over 100% is offensive. So, before I gave a poor review of LensCrafters, I thought I would give them a chance to make things right. I was told by their rep that they are unwilling to do anything about this matter because the 30-day post sale period is over. Keep in mind that I trusted that I was not getting taken advantage of, so I did not feel the necessity to look at the whole picture until long after their 30-day post sale period for complaint's or requests for refunds ended. I will never do business with LensCrafters or anyone associated with them ever again. I recommend that other consumers do the same. Buyer Beware.