In just, I was told to ship malfunctioning phone to Assurant (T-Mobil's "jump"- insurance "Partner" division. Assurant's provided a FedEx trackable label and with an RMA number on it. It was shipped. 3 Days later, I spoke to T-mobile and that person said that it should have never gone to Assurant. She said, "I have spoken with Assurant and they will return the phone to you." She said, "In the mean time I am sending you a replacement phone. Use the same box to return the phone you will get back from Assurant, when you get it. I called Assurant a few days later and "we have no record of it whatsoever and no record of that RMA number either.
The phone was sent to Assurant 8/12/2015 with the provide FedEx Label (see photo attached) #*******26889 & showing RMA#8986747. Fed Ex tracking shows a box was "actually delivered" and It was signed for By a "J. Tortorici" on 8/19/2015 on Wednesday at 0900. The box was 0.7Lbs & measured 10"x7"x3".
I have spent countless hours on the phone with t-Mobil and Assurant for the last three months. We have gone to the highest level of support and resolution and submitted at least 3 "Handset research forms" Have spent AT LEAST 30 hours of time easily 100 hours of time on this on hold, verify account, making notes, transferring, verify, notes, transferring, manager, handset research form, phone disconnected – call back and do it all again! AMAZING expenditure of time and frustration! I make $66.24 an hour. I've had to take at least 30 hours off from work on this and many of that time could have been overtime and double time. I have had to buy another phone of my own for $400 on craigslist to use when phone "was in the mail". I am on call and must have a phone for work – heart attack patients.
October 12th I managed to speak with Assurant manager Anna employee number 406-8978 She actually 3 way called T-Mobil and spoke with Whitney Employee id # 1271292. Ana was able to tell and confirm that "we DID receive a phone from him "with a Z-tag of: ZZ*******962" This is not the first time I have spoken with managers from both T-Mobil and Assurant. At Assurant I have had a few say they have received the phone from me. This time a few hours later, Whitney called back and said, something doesn't match, but we will continue "handset research form"
I am still being billed for $800 and T-Mobil texts saying need payment to avoid service interruption. – phone disconnected. I now have MetroPCS to avoid phone cut off & until I decide who else to sign contract with again.
Tmobile sending me to collections no affecting my Excellent credit score!
I must say! Other than this T-mobile was great! But when it cost you 3 months, $800, credit score damage! - Nothing can be worse!