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ian p.

1 Level 1 Contributor
  • 3 Reviews
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Jobs, Business

Member since December 2015

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3 Reviews by ian

12/31/16
Bought a $500 gift certificate. Mailed it to her. Her address had changed. Got lost in mail. There Policy is "Must have the gift certificate to redeem it. NOT just the receipt of the Gift certificate purchase!" They tell you that at purchase. So it s gone! Multiple calls to them "we'll call you back!". = They don't! I have personally gone in to the store = "Awaiting manager or corporate e-mail response!" Yes they have great Lenses - I always get the best of the best of progressive Oakley's. But Gift certificate,. If it gets lost in the mail, your gone eat it, and waist of a lot of time trying to get it back! Next I suppose Ill be filing small claims court, which also takes more time and money! What a pain! Never doing that again! General manager at this store Mike Lozada = "Don't know or think we can cancel the gift cert order number. But we are aware of it and working on it! I. E. = you gonna have to spend a lot more time and fight for it. I'm just tired of having to keep calling and going in to store to resolve it. I have receipt in email of purchase, but ultimately their policy and stance is "You must have the actual Gift certificate piece of paper!, Not the receipt - but the actual Gift Certificate" I Hate to go this route, but my time and effort is valuable. I will never do gift certificate there again! Other places would be "You have receipt? - No problem, well refund you or issue another gift certificate. Lenscrafters = different story!
12/31/15
In just, I was told to ship malfunctioning phone to Assurant (T-Mobil's "jump"- insurance "Partner" division. Assurant's provided a FedEx trackable label and with an RMA number on it. It was shipped. 3 Days later, I spoke to T-mobile and that person said that it should have never gone to Assurant. She said, "I have spoken with Assurant and they will return the phone to you." She said, "In the mean time I am sending you a replacement phone. Use the same box to return the phone you will get back from Assurant, when you get it. I called Assurant a few days later and "we have no record of it whatsoever and no record of that RMA number either.

The phone was sent to Assurant 8/12/2015 with the provide FedEx Label (see photo attached) #*******26889 & showing RMA#8986747. Fed Ex tracking shows a box was "actually delivered" and It was signed for By a "J. Tortorici" on 8/19/2015 on Wednesday at 0900. The box was 0.7Lbs & measured 10"x7"x3".

I have spent countless hours on the phone with t-Mobil and Assurant for the last three months. We have gone to the highest level of support and resolution and submitted at least 3 "Handset research forms" Have spent AT LEAST 30 hours of time easily 100 hours of time on this on hold, verify account, making notes, transferring, verify, notes, transferring, manager, handset research form, phone disconnected – call back and do it all again! AMAZING expenditure of time and frustration! I make $66.24 an hour. I've had to take at least 30 hours off from work on this and many of that time could have been overtime and double time. I have had to buy another phone of my own for $400 on craigslist to use when phone "was in the mail". I am on call and must have a phone for work – heart attack patients.

October 12th I managed to speak with Assurant manager Anna employee number 406-8978 She actually 3 way called T-Mobil and spoke with Whitney Employee id # 1271292. Ana was able to tell and confirm that "we DID receive a phone from him "with a Z-tag of: ZZ*******962" This is not the first time I have spoken with managers from both T-Mobil and Assurant. At Assurant I have had a few say they have received the phone from me. This time a few hours later, Whitney called back and said, something doesn't match, but we will continue "handset research form"
I am still being billed for $800 and T-Mobil texts saying need payment to avoid service interruption. – phone disconnected. I now have MetroPCS to avoid phone cut off & until I decide who else to sign contract with again.

Tmobile sending me to collections no affecting my Excellent credit score!
I must say! Other than this T-mobile was great! But when it cost you 3 months, $800, credit score damage! - Nothing can be worse!

Tip for consumers: Tmobile is great, but what a landmine if you have to return an expensive phone and they loose it !!

12/23/15
Lost $1500. First programmer I awarded project didn't respond in 3 days. So i unawares him and awarded another the same project. They asked for "the usual 30% up front to get started ($1500) in this case and will finish all by Dec 12th. Nothing at all from freelancer. Minimal opening application long in screen NOTHING at all what i was asking for. Log in screen did not work. 2 days later i complained. All freelancer does is encourage you and freelancer to communicate, which is only messaging. But t seems Freelancer can not see any of the message chains nor "the work" submitted. Then when i deleted the other awarded same "make cell phone app" awarded to other guy that never respond - it also deleted current awarded freelancer that was paid $1500. Now case is closed and can't even rate the rip off freelancer! This is an excellent place to spend your time and money to get ripped off, pissed off, and waist a tonn of time trying - wishing to get resolution. - you'll never get your work done here! They have no way and no concern to get scammers off of their website. Their set up encourages and promotes them. No real resolution evaluation system. Only so long as freelancer is communication - sending ANY message to me and ANY..."Work"... (including a screen shot - i think "work is any picture file") then the freelancer is meeting criteria of "actively communicating with employer" - Regardless of what communications or "work" that is being done! Next websites you'll want to go to to file fraud reports against thins place is: "Fraudaid.com", "https :// www.econsumer. Gov/#crnt", interpol.int, http://www.stopfraud.gov/report.html, & https://www.ic3.gov/faq/default.aspx - federal bureau of internet crime complaint center!
mandym6
Dawn L. – Freelancer Rep
Hi, Ian. We regret to learn about your negative experience with another user on the site. I see that this has been addressed via chat (HKJ-431-487520) by one of my colleagues. Furthermore, kindly refer to ticket ID VWX-813-95204 as we are waiting for your update there. Thank you and take care.

ian Has Earned 6 Votes

Ian P.'s review of T-Mobile earned 2 Very Helpful votes

Ian P.'s review of Freelancer earned 3 Very Helpful votes

Ian P.'s review of Freelancer earned a Fraud Buster vote

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