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Lens.me

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Michigan
3 reviews
6 helpful votes
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Worst colored contacts ive ever tried! They have a NO REFUND policy which makes sense because I'm SURE EVERYONE WOULD RETURN these cheap crappy lenses. Lens.ME is 0 out of 10 for quality.

Date of experience: October 23, 2023
Kentucky
1 review
7 helpful votes
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Extremely upset
June 16, 2018

I ordered contacts from this site twice. My first experience was good. Things got to me fast. My second experience was horrible. I emailed them right after trying on a pair of contacts. They were the wrong color. They told me I could return the unopened contacts and not worry about sending back the opened ones and the would refund or exchange for half of what I paid (I ordered 4 contacts and they were getting 2 closed ones back). They asked me to send pictures to prove that the contacts were closed. I did that and labeled the pictures. After receiving that email they said to send them back through USPS for $15. I went to the post office prepared ny package took pictures of the package and the receipt with all the numbers they asked for. I sent them all these images. I waited a few weeks to hear back. They said they didn't get the package yet. A few days later they emailed back and said they they unfortunately couldn't refund me my money and would give me 15% off my next order and refund me $15 for shipping. Umm... They have my contacts that I sent back. No mention of returning my unopened contacts til the NEXT email ASKING if I wanted them back! I sent back even more mad and they offered 20% off. I told them there was no way I would ever buy from them again as they were trying to steal my money and the product I paid for!

Date of experience: June 16, 2018
Canada
1 review
2 helpful votes
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I WISH I read these BAD reviews to STAY AWAY FROM THIS COMPANY that Doesn't Stand by their DEFECTIVE PRODUCTS! My sea green by Freshlook Dimension lenses I have been using for years was discontinued when I needed a refill. As a new customer, I was happy to try lensme.com. I waited to try on my new lenses as I was finishing up my LAST box. I excitedly put the lens in my eye it doesn't sit properly, centered and covers the black part of my pupil so I can't see out of it (sent pics of). I right away contacted customer service who said to soak it over night. I did everything they said and the same issue. As I sent a pic as requested that I soaked them and still the same issue. I said I want a refund and they tell me since it is past 3 weeks (as I waited for my lenses to finish that I can't get anymore). They will not refund me but said "I am sorry but as it has been 3 weeks since the order was delivered, we will not be able to provide you with a replacement order as this s now beyond our warranty. However as a gesture of goodwill we would be happy to provide you with 20% discount code for your next purchase". AS IF I WOULD NEVER, EVER PURCHASE AGAIN AS THE CONTACTS I CAN'T EVEN WEAR! BUYER BEWARE!
THEY DON'T STAND BY THEIR PRODUCTS. THEY WOULD OF HAD A LOYAL, CUSTOMER OTHERWISE.
NOW I HAVE NO LENSES, I WOULDN'T OF USED UP MY LAST, FAVOURITE LENSE IF I ONLY KNEW. SEE PIC OF MY OLD LENSE AND THEIR'S I CAN'T SEE.

Date of experience: May 2, 2023
France
1 review
5 helpful votes
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Fake product
November 29, 2019

Totally unsatisfied, very poor quality product et bad customer service, I never buy again in lens.me

Date of experience: November 29, 2019
Denmark
1 review
3 helpful votes
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They are amazing
June 13, 2019

I'm sure all the negative comments are either from other companies who are crushed by lens.me or simply trolls, otherwise it doesn't make any sense. I tried lens.me few times now and each time was absolutely perfect. The delivery was super fast, I mean they ship from Dubai and came in Denmark in like 5-6 days. That's amazing, I ordered things from Denmark and it took a week to arrive in the same country so...
Another thing, they have a really big variety of lenses both with prescription and without and is nice to have all the brads in one place. I never experienced something negative so far and I'll most definitely continue to buy from them. :)

Date of experience: June 13, 2019
California
1 review
4 helpful votes
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Excellent Service.
June 10, 2019

I strongly believe the negative reviews are created by competitor or ex employee.
I have had a history of buying from Lens.me without a hiccup. Pristine authentic 1000% excellent customer service.
I have decades of wearing lenses and this is one of the best companies.
I wish lens.me success

Date of experience: June 9, 2019
Australia
1 review
3 helpful votes
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Very happy customer!
Firstly I paid $65 for each contact, In Australia they are around $130+ EACH so this was an absolute bargain.

I ordered at 2pm on Friday and I received my package Tuesday morning. Very fast Dubai - Sydney delivery especially considering it was a public holiday.

In the box everything was neat, the package was in excellent condition. I also received a handwritten thank you note which was very lovely.

Highly recommend :)

Date of experience: October 3, 2017
Pennsylvania
1 review
2 helpful votes
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Buy from themm
August 4, 2020

Lens me is the best and trustworthy site, it shipped my order so quick all the way from Dubai to USA in 2 -3 day. They never disappointed me. Lensme is legit.

Date of experience: August 4, 2020
Canada
1 review
3 helpful votes
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Don't listen to the bad reviews they are dishonest trolls. I want to tell everyone that I've ordered Solotica lenses from lens.me many times before and every time I ordered something I received exactly what I wanted within 3-4 business days which was extremely fast shipping. You can definitely trust lens.me for providing real true authentic lenses without a doubt 100% no worry, and I say this honestly because when I first was interested a few years back and searching for a website to order my solotica lenses I wasn't sure which online website was legitimate, but I gave Lens.me a try and I was very very satisfied with my purchase.
Plus customer is very nice and understanding.

This is my honest non sponsored review and I wasn't asked to write it.

Date of experience: April 14, 2020
AE
1 review
2 helpful votes
Follow Zoe S.
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My parcel got to me in 2 days I couldn't believe it. The package itself was so beautiful and I am in love with my Solotica lenses. Thank you lens.me I will definitely be ordering again!

Date of experience: October 22, 2019
Australia
3 reviews
3 helpful votes
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Best contact lens company
February 12, 2021

I bought solitica hidrocor grafite to change my eye colour from hazel to blue here are the results I recommend you buy from them

Date of experience: February 11, 2021
AE
1 review
1 helpful vote
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Review
April 25, 2020

The lenses are really adorable. They look natural and are very comfortable to wear. Also, the service they provide is amazing.

Date of experience: April 23, 2020
AE
1 review
1 helpful vote
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100% satisfied
April 25, 2020

The lenses are great! Very fast shipping with super beautiful packaging
Helpful customer service!

Date of experience: April 23, 2020

Overview

Lens.me has a rating of 2 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Lens.me ranks 38th among Contact Lenses sites.

service
15
value
15
shipping
15
returns
13
quality
16
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