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Lens.me

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Florida
1 review
0 helpful votes
Follow Vivian S.
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I ordered colored contacts from this company and the contacts are very blurry and I can't see a thing out of them and I can't get my money back I paid $34.00 for nothing a free $34.00 bucks is what they gained from me and I have a product I'm stuck with and can't use

Date of experience: April 21, 2025
AE
1 review
0 helpful votes
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The Best
May 2, 2021

These guys are great!
My lenses arrived so fast 3 days and the USA and lovin thr color of Jade - looks super
Want to try Mel next but will need to save up for a bit, they are more expensive but worth it. Look realistic

Date of experience: May 2, 2021
California
1 review
0 helpful votes
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This company deserves 5 stars I have been wearing lenses for the last 40 years This company has great service and lenses are of great quality. Plus shipping is perfect. I am a doctor of economics trust me I never give positive feedback on low quality products and low quality service the company is also very honest nobody forced me to write this and nobody can as far as I am concerned but on all grounds they have excellent integrity

Date of experience: March 5, 2024
GB
1 review
0 helpful votes
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I had two extremely good experiences with this company. One was replacement of a faulty lens and the other was product replacement and they have exceptional customer service and they were very quick to deliver. A lot of good gesture from their end and they did send me beautiful gifts in the packaging. Oreo cookies and make up as a sorry for the fault. I really appreciated and felt special. I will keep ordering from them.

Date of experience: June 2, 2021
Texas
1 review
0 helpful votes
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Bad product
August 28, 2023

I ordered Amara Horizon Gray lenses, the lenses runs small it's not the same that they describe the product and it's hurts when I try it,not recommended to buy from this website also they cost more than it should be, احذرو قبل مطلبون من هذا الويب سايد عدساتهم مو مثل الوصف very cheap

Date of experience: August 28, 2023
India
1 review
1 helpful vote
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Horrible idiots!
December 7, 2022

Never ever go with lens.me They are a bunch of a$$%&*ls who think they are doing great service and favour by sending you consigmnents. They have a horrible shipping and review process. My shipment got delayed severely as they had mentioned camera lens in place of contact lens and are not ready to rectify and resend a small updated invoice to release the shipment from customs.

Do not trust these idiots at all.

Date of experience: December 7, 2022
Australia
2 reviews
5 helpful votes
Follow All E.
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Happy with the site and purchase and shipping (including gift) but the lenses they sell are absolutely awful.

I got two Anesthesia lenses and the colours are good, but they are faulty, poorly made with incorrect iris holes that make you look like Pennywise with wonky eyes. Also lenses are blurry and headache inducing after more than 45 mins. Really poor quality.

Date of experience: May 2, 2023
AE
1 review
1 helpful vote
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Just Perfect - Thanks
April 25, 2020

I bought Solotica Hidrocor Mel lenses and I really love them. Was so surprised when they arrived only days after I ordered them. I feel just great when I wear them and they look pretty natural. I will buy again!

Date of experience: April 23, 2020
North Carolina
1 review
1 helpful vote
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The lenses are great. The customer service is HORRIBLE. I placed an order 11/12/21, which I received with no problem. I placed another order on 11/21/21. lens.me incorrectly sent this order to an address that I have not used in 5 years. I have the order confirmation email that shows the correct shipping address. After numerous calls to FedEx (who told me the shipper needed to contact them), numerous emails to lens.me informing them of this, and numerous times of them doing ABSOLUTELY NOTHING to correct their problem, I had to dispute the charge with Amex (providing them copies of all emails) to get my money back.

I have gone from being a regular customer to being someone who will NEVER use them again.

Date of experience: December 2, 2021
AE
1 review
1 helpful vote
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Bad quality!
September 10, 2023

Ordered daily lenses and one actually tore in my eye when taking it out which has never happened to me for the last 20 years of using lenses. Now I have a scratched cornea thanks to lens.me!

Date of experience: September 10, 2023
GB
1 review
0 helpful votes
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Try them out
December 1, 2022

I bought my lenses from lens.me for the first time in October as I decided I would treat myself and try the Bella Sandy Gray lenses as my friend wears them and they always look great on her, just a little different! I got them within 3 days and I like them but they are not a favorite. But as I was generally pleased with the lenses and the device abd shipping was good I gave them another go and have bought 3 pairs of Anesthesia during the sale, I got 1 pair free I am now in love with Addict Lolite I cannot tell you how much I love this lens. It's so pretty and I am addicted, wearing it nearly every day. I also got Fonesta and Addict Blue and I like them too. Anesthesia is my new favorite lenses

Date of experience: November 29, 2022
GB
1 review
7 helpful votes
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DONT order from here!
January 6, 2019

Do not order from here! I never usually leave reviews however I have felt the need to do so in this case. I'm a regular contact lens wearer and have NEVER experienced eye irritation like I have with these! Very very irritating could only wear for max 2 hours. Also sent me the wrong colour! Sending customers the correct item which has been ordered should be a basic for a company. 15% off just does not cut it when you are dealing with people's eyes! Full refund should be offered. Will not be ordering again and definitely would not recommend

Date of experience: January 6, 2019
AE
1 review
1 helpful vote
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Awful, just awful
December 26, 2023

Ordered two pairs of Solotica lenses. Caused extreme dryness. Struggled to blink for the remaining day even after taking them off.
They sent a clearly defective piece for the first time. They made a replacement foe the defective piece. However, both the ordered pairs still remained problematic.
The fact that the first NEW piece was defective straight out of the bottle clearly speaks volumes about their quality.

Worst contact lenses ever in my 10 years of experience with lenses.

AVOID AVOID AVOID

DO NOT WASTE YOUR MONEY

Date of experience: December 26, 2023
AE
1 review
1 helpful vote
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Always happy and satisfied when placing an order from this website. Great customer service! They respond to my queries asap! Fast delivery and great packaging for the lenses as well. Thanks Lens.me team for your awesome work as always! I have recommended you to my friends and family!

Date of experience: April 23, 2020
AE
1 review
0 helpful votes
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Good experience
April 25, 2020

Natural and varaity of colors.
You don't feel irritated even wearing it fir log hours. I recommend for all ladies to try it a d they will never stop getting it

Date of experience: April 23, 2020
Georgia
1 review
1 helpful vote
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SCAM of a company
March 3, 2023

Do NOT trust this company. I ordered lenses OVER THREE MONTHS ago. Paid $238.00. When I contacted them to see where the lenses are, they claimed one wasn't made properly, so they would have to remake it. I requested a refund. They posted it in my account, THEN IT DISAPPEARED. STILL trying to get my refund!

Date of experience: March 3, 2023
New Jersey
1 review
5 helpful votes
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This contact lens retailer is an elaborate scam. Twice in one year I have received defective lenses from them. They make you take a bunch of pictures of the lenses, they make you destroy them, and then say, no refund! Do not buy from here. They are not medical grade lenses.

Date of experience: August 3, 2019
California
1 review
3 helpful votes
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HORRIBLE/ SCAM / THEIFS/ WORST EXPERIENCE
June 5, 2023

First of all they sent me a messed up/ damaged lenses, they are damaged and not centered in the middle which made me look retarted looking at opposite directions and also blocked my vision. I reached out to them and they were not being responsive or helpful, but they were being rude and unbelievably lazy. I even sent them pictures of the lenses and the rest was unopened, BECAUSE HOW ON EARTH WOULD I KNOW IF THESE LENSES ARE MESSED UP IF I DONT TRY AT LEAST A PAIR?! I AM WARNING YOU! DO NOT PURCHASE FROM THEM! DO NOT PURCHASE FROM THEMMMM! THEY WILL STEAL YOUR MONEY AND NOT REFUND IT BACK TO YOU! COMPLETE FRAUD! I AM WARNING YOU. PURCHASE LENSES FROM SOMEWHERE YOU TRUST!

Date of experience: June 5, 2023
District of Columbia
1 review
6 helpful votes
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Ordered once, got the wrong pair with a rip on one lens.
So they sent another a week and a half later (past the date i needed them for) and the second one came stuck together like a roll... how they wanted to makeup for sending me 2 damaged lenses is by "offering a 15% discount" code. So i buy more damaged lenses. DONT WASTE TIME AND MONEY

Date of experience: July 10, 2018
California
1 review
3 helpful votes
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Buyer beware.
Product was damaged and the Lenses were dry.
No help or assistance from customer service. Lost my money on poor product.

Date of experience: May 27, 2021

Overview

Lens.me has a rating of 2 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Lens.me ranks 38th among Contact Lenses sites.

service
15
value
15
shipping
15
returns
13
quality
16
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