Disgruntled c.

I ordered contacts from this site twice. My first experience was good. Things got to me fast. My second experience was horrible. I emailed them right after trying on a pair of contacts. They were the wrong color. They told me I could return the unopened contacts and not worry about sending back the opened ones and the would refund or exchange for half of what I paid (I ordered 4 contacts and they were getting 2 closed ones back). They asked me to send pictures to prove that the contacts were closed. I did that and labeled the pictures. After receiving that email they said to send them back through USPS for $15. I went to the post office prepared ny package took pictures of the package and the receipt with all the numbers they asked for. I sent them all these images. I waited a few weeks to hear back. They said they didn't get the package yet. A few days later they emailed back and said they they unfortunately couldn't refund me my money and would give me 15% off my next order and refund me $15 for shipping. Umm... They have my contacts that I sent back. No mention of returning my unopened contacts til the NEXT email ASKING if I wanted them back! I sent back even more mad and they offered 20% off. I told them there was no way I would ever buy from them again as they were trying to steal my money and the product I paid for!