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Lens.com

Overview

Lens.com has a rating of 4.4 stars from 3,567 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens.com most frequently mention customer service, fast delivery and contact lenses. Lens.com ranks 3rd among Contact Lenses sites.

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59,824 reviews
How would you rate Lens.com?
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Kentucky
2 reviews
0 helpful votes
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Why not just give the customer a discount upfront instead of making them go through hoops to get a rebate?

Date of experience: December 21, 2024
California
1 review
0 helpful votes
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Great service!
December 26, 2024

Order online but hit a snag after payment. Called and spoke with representative to reorder and got prompt service. Contacts arrived before Christmas!

Date of experience: December 20, 2024
Florida
1 review
0 helpful votes
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SCAM on the Lens.com link
November 26, 2024

I don't appreciate having 4 boxes of contacts automatically ordered for me when all I did was follow the link you emailed me. I immediately changed the order to 1 box of lenses but TWICE, I had to cancel the 4 box order. It's a scam!

Date of experience: November 21, 2024
New York
1 review
0 helpful votes
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Order received
March 15, 2025

My order was received in perfect condition. I appreciate how promptly my order was placed and delivered.

Date of experience: March 15, 2025
Pennsylvania
1 review
0 helpful votes
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Great Experience
January 4, 2025

I realized I had no left contacts left and googled my contacts. Lens.com had the best price and I got them quickly!

Date of experience: January 4, 2025
California
1 review
0 helpful votes
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My order was quickly processed.
February 9, 2025

Easy to order contacts. They had the kind I wear. I will use this company again.

Date of experience: February 9, 2025
Illinois
1 review
0 helpful votes
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Reorder went well
March 4, 2025

When my upload of Rx was unreadable, associate contacted my physician promptly. Great service. Been dealing with Lens.com for many years.

Date of experience: March 4, 2025
Oregon
1 review
0 helpful votes
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Great site
March 14, 2025

Quick and easy! They gave great customer service when I had a problem.
I've gotten my contacts pretty fast.

Date of experience: March 14, 2025
North Carolina
1 review
0 helpful votes
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Excellent prices
March 14, 2025

Thank you for offering contacts at affordable prices, significantly less expensive than other websites!

Date of experience: March 14, 2025
Texas
1 review
0 helpful votes
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Slight mishap that was quickly fixed
November 16, 2024

So it's my first time ordering contacts, and I heard that Lens.com was a great cheap option which worked for me as a student. I accidently ordered the wrong contacts and soon after my order, they reached out to me to correct it. Within 30 minutes, they cancelled my order, talked to my doctor, and ordered the correct contacts for me. It was such a help as a first time buyer. And they came early which is even better!

Date of experience: November 16, 2024
Minnesota
1 review
0 helpful votes
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First Time Ordering!
November 28, 2024

Lovely experience, fast and easy! I found my prescription and thought I would try out online ordering rather than going in office. Won't do it any other way!

Date of experience: November 28, 2024
Texas
1 review
0 helpful votes
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Great service
April 11, 2025

I have been using your company for years and always a pleasure to order from your team.

Date of experience: April 11, 2025
Washington
1 review
0 helpful votes
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Very quick and easy
December 23, 2024

Very quick and easy, As promised. I always seem to wait until the last minute to order so it was a relief to have such fast and reliable service.

Date of experience: December 23, 2024
Pennsylvania
1 review
0 helpful votes
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Eye Care
January 2, 2025

Been purchasing from lens.com for many years only concern shipping and handling fees are high in my opinion

Date of experience: January 2, 2025
Georgia
1 review
0 helpful votes
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You're grate
January 31, 2025

Thanks a lot…. I really appreciate you
You finally resolved my stranger case of missing lens

Date of experience: January 31, 2025
Virginia
1 review
0 helpful votes
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Received on time
March 10, 2025

Ordering process was very easy. I purchased and received my package with ease. I would reorder and tell family and friends to order

Date of experience: March 10, 2025
Nevada
1 review
0 helpful votes
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Flawless
February 28, 2025

The website was easy and uncomplicated. I was able to place my order with little effort. Contacts shipped and were delivered in a timely manner.

Date of experience: February 28, 2025
Florida
1 review
0 helpful votes
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None
January 28, 2025

I will not use your service any more. Delivery was too long. More then 10 days.

Date of experience: January 28, 2025
New Jersey
1 review
0 helpful votes
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Contact order
February 6, 2025

Re-Order arrived on time. Everything was what I ordered. I will continue to use Lens.com

Date of experience: February 6, 2025
Louisiana
1 review
0 helpful votes
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Pretty easy
December 17, 2024

It was pretty easy to use the order system. However, it doesn't ask till the end if you have a prescription you want to upload or to contact your doctor.

Date of experience: December 10, 2024