LenovoReviews 146

This company has worst customer care team in ever where no one trying to take responsible it is really bad

WARNING: Do not buy a Lenovo product unless you are OK with the following. After you have used your computer for a few weeks, Lenovo will take over your computer and install Bing as your browser, overriding whatever you were using including all your bookmarks. In my case, it made it impossible to access my Google Chrome. When I called Lenovo to complain, I was told that they would fix it if I purchased a software service contract for $199 for a year or $90 for a month. I asked to speak to a manager and was told that I would receive a call. Not surprisingly, that never happened. Fortunately, enough people have dealt with this problem that there are multiple entries on the Internet instructing how to fix it yourself. If you want to deal with such a sleazy, unethical company, be prepared. I think that you would be better advised to purchase a computer from a more reputable company.

Bought a laptop as a Christmas present. It was faulty on arrival and Lenovo issued a return for replacement or refund. It was then everything went wrong after digital river got involved. 6 weeks later I still have the laptop and no refund. They are incapable of collecting it or sorting a refund. They do not acknowledge emails and will pass you around on the phone just to waste time. Avoid any business that uses digital river. They do not care about the consumer or their responsibility under the law with regards faulty goods. Will probably end up in the small claims court to recover funds.
Avoid digital river like the plague

I bought ThinkPad tablet x1 gen 3 it cost me around £2000 with top spec.

Quality is questionable my tablet stopped working after 23 days of receiving it. Shocking knowing that it past some military test.

Lenovo with partner River Ireland has extremely bad customer service. It looks like they are armatures trying to get peace of the market by not looking at their customers. Just selling goods and services and ignoring us. Like dishonest people do.

My journey with Lenovo and River Ireland started on 1 march 2019 (bought tablet from Lenovo.com web. But invoices are from River Ireland) when I place an order. Tablet received around 12 march 2019. Tablet stopped working 4 April 2019. Called to Lenovo tech. Support I was advised that they can collect and fix it. But i wanted full refund because I believe it's not to satisfactory quality (stop working in 23 day). Advised to go to River Ireland but no result they were sending me forwards and backwords through departments till this day 08 May 2019.

My advice to you forget that Lenovo and digital river ireland ltd that they exist it is frustrating for you to get it sorted when they give a dam about you.

I will never buy again from them and if i will see that someone is partners with Digital River Ireland LTD i will cancel my order straight away. I advise for you to do same.

Lenovo smartphones are much competitive in prices and best bargain I ever made both quality and price. Laptops too fair enough. I had 2 of laptops one died out after 7 years and one still functioning.

So I made a mistake in buying a Lenovo IdealPad 110-15isk from Best Buy. I thought I was getting a great deal, but instead I think I bought a dud. This laptop is lacking in many areas such as a lousy Elan touchpad, one mono (very small) speaker on the bottom no less. Plus a inability to add RAM without replacing the current RAM. Only has one slot for RAM, and disassembly isn't very easy either. Battery life not great even with a low powered Intel i3. Hard drive is typical 5400 Rpm's and the. 3 MP camera is horrible, not even usable. I can't believe Lenovo even bothered to install a camera? All in all I wished I had taken back this laptop within the allotted time frame. Its probably the worst laptop I have ever owned.

Been using a Lenovo Yoga laptop for a few years now. Decent screen. Because the screen flips completely forward and backwards I can use it like a tablet or have it stand on its own and see just the display. It's good for watching videos and not having the keyboard in the way.

For those that have a think pad or are thinking of a think pad purchase do more homework. Once you own it and paid for it it kinda ends there. If you've been lucky enough not to have any issues you probably got a unit manufactured on a Tuesday or Wednesday. Those units actually work well and you'll never have to deal with customer service as you' ll out grow the expired. Everybody else well best of luck if you gotta deal with service. Try to get a phone number to actually talk to someone in your country that can help you is an artful task in itself that could require a disposition towards being a Private Investigator. Be prepared to invest a min of 5 hrs just to cross this first hurdle and then be prepared to be frustrated by being constantly re- directed to the wrong departments that are not able to or don' t have the authority to help you.
The premis of the customer is the the reason we exist doesn't seem to resonate with this company. Rather you're an inconvenience in the realm of their world... wherever that is.
Choose wisely and ask all the questions about what if before you what do I do now after the fact... and always ask the day the unit was built on... LOL!
Best