• Lemon Pavilion

Lemon Pavilion

Overview

Lemon Pavilion has a rating of 4.15 stars from 11 reviews, indicating that most customers are generally satisfied with their purchases. Lemon Pavilion ranks 150th among Home Appliances sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    3
  • Quality
    5
See all photos
How would you rate Lemon Pavilion?
Top Positive Review

“Stunning Birdhouse”

Deanna P.
12/24/21

I purchased a beautiful birdhouse from Lemon Pavilion as my 2 year old granddaughter loves to join me in the garden to watch the "birdies" so I thought this would be something we could enjoy together. She is absolutely besotted with it and calls it her "dreamhouse"! From an adult's perspective, the house is sturdy, well crafted and a beautiful addition to my garden. Very impressed

Top Critical Review

“Worst. Company iv ever dealt with”

Lyndsay W.
5/12/20

Run by the company pink sky trading ltd, bought item waited 5 weeks still nothing, had to fight. For a refund, join fb group pink sky trading conned customers, if you have had a negative. Experience as many people have check out trust pilot.

Reviews (11)

Rating

Timeframe

Other

Thumbnail of user deannap134
1 review
0 helpful votes
December 24th, 2021

I purchased a beautiful birdhouse from Lemon Pavilion as my 2 year old granddaughter loves to join me in the garden to watch the "birdies" so I thought this would be something we could enjoy together. She is absolutely besotted with it and calls it her "dreamhouse"! From an adult's perspective, the house is sturdy, well crafted and a beautiful addition to my garden. Very impressed

Service
Value
Shipping
Quality
Thumbnail of user lyndsayw77
2 reviews
0 helpful votes
May 12th, 2020

Run by the company pink sky trading ltd, bought item waited 5 weeks still nothing, had to fight. For a refund, join fb group pink sky trading conned customers, if you have had a negative. Experience as many people have check out trust pilot.

Tip for consumers:
Please dont risk your hard earned money, if you have been unfortunate.enough to buy from this business.or any of her.other businesses and have not received.your items or a refund.report.her.to action fraud and trading standards, she needs to be stopped.

Products used:
The woman behind the company advertises 4 businesses these are:
Lemon pavilion, buttercup farm, jelly duck and.all cooped up, I got an email with a fake delivery date yesterday over.a month after.purchase saying their supplier is now going to deliver my item...I checked with supplier and they have no record of this order.number again confirming fraudulent behaviour.

Thumbnail of user lucindah35
1 review
0 helpful votes
January 25th, 2022

Purchased a gorgeous bench from Lemon Pavilion a couple of months ago but due to ill health have only just got around to assembling it. Super easy to assemble with clear instructions and fittings provided and was kept informed of what it would arrive. No complaints and a stunning addition to my garden

Service
Value
Shipping
Quality
Thumbnail of user harrietw53
1 review
0 helpful votes
March 8th, 2022

Order my pergola via the Lemon Pavilion website. I found the website easy to navigate and my order was placed with ease. I changed my contact number the day after placing the order and called to advise them. The lady I spoke to was helpful and courteous. The delivery arrived and I was very impressed with the quality of the product.

Service
Value
Shipping
Returns
Quality
Thumbnail of user helenm918
1 review
0 helpful votes
July 17th, 2021
Verified purchase

12 weeks from the date of my order and I still have a pile of plant supports delivered broken and bent.
I have never experienced frustration like this.
Lemon Pavilion have APPALLING customer communication and show no regard for delivering any kind of customer service
Do not think for one moment that you as a customer matter. If there are problems with your order you will be bitterly disappointed with the lack of regard.
They had the gall to INVOICE me for a replacement set and refuse to collect the damaged goods. They are aggressively pursuing ME for a double payment!

The whole experience is massively upsetting, frustrating and time consuming. And please, don't expect an apology. If you are able to contact them they will be very rude and shouty just accusations.
Beware they also trade as BUTTERCUP FARM …. Why?

Tip for consumers:
Buy Elsewhere

Products used:
Plant support

Service
Value
Shipping
Returns
Quality
Thumbnail of user tabithaj45
1 review
0 helpful votes
January 18th, 2022

I am one very happy customer. I ordered my garden table and chair set last week after being let down by another company. It was delivered yesterday and I am over the moon. The quality is excellent and it was really good value for money. I will be back in the Spring for the cushions.

Tip for consumers:
The customer service team are really knowledgable and helpful, I called up before ordering and they delivered in every way.

Products used:
Garden furniture

Service
Value
Shipping
Returns
Quality
Thumbnail of user donnam2722
1 review
0 helpful votes
February 14th, 2022

We changed our delivery date and order a couple of times but nothing was too much trouble. The delivery guys were also brilliant. A faultless experience, thanks so much

Thumbnail of user helenc418
1 review
1 helpful vote
August 26th, 2020

Customer service in terms of communication regarding order appalling. No tracking of product until call out of the blue from courier then product not shipped on time. Do not recommend.

Thumbnail of user stevenw1415
1 review
0 helpful votes
February 22nd, 2022

Brilliant service. Promptly delivered and was treated with courtesy and compassion throughout. Faultless transaction

Thumbnail of user cameronc33
1 review
0 helpful votes
June 11th, 2017

Purchased a bed and mattress for my 3 year old was told yes its in stock and will be delivered soon as possible for you 2 weeks later had to contact them to ask where goods are to then find out they don't actually hold the stock they are a reseller third party selling dropshipper basically. No goods arrived we decided to cancel as we didn't want to wait anymore as they couldn't provide any details as to when items would arrive a refund was promised staff are incredibly rude and incompetent. No refund was ever received after months of chasing an email in April saying refund is now complete but guess what? No money arrived no more correspondence despite calls and emails. However leave a review on trust pilot and 6 minutes later on Saturday its been questioned by the owner - amazing they are still alive!

I would assume all their reviews are fake as they shouldn't be running a business which his also reflected in there accounts.

Thumbnail of user vanessab459
1 review
0 helpful votes
December 2nd, 2021

I had been looking around for a summerhouse for a while and had many questions! I made initial contact with Lemon Pavilion through their livechat service. They answered my queries courteously and I went on to place my order. I was very happy with the service throughout and wouldn't hesitate to use this company again

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From the business

Company Representative

Thumbnail of user tonia187
Toni A.

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