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LegalZoom

Overview

LegalZoom has a rating of 3.1 stars from 1,789 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job and new business. LegalZoom ranks 5th among Legal Services sites.

service
283
value
270
shipping
146
returns
158
quality
239
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How would you rate LegalZoom?
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New Jersey
1 review
0 helpful votes
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Legal zoom!
July 17, 2023

Great experience! Nervous about starting own company…….she made it easier!

Date of experience: July 17, 2023
LegalZoom S. LegalZoom Rep
over a year old

We love to hear this, Eric. Thank you for sharing.

Texas
1 review
0 helpful votes
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Top notch
January 7, 2016

She was patient with me and answered all my questions.

Date of experience: January 7, 2016
LegalZoom S. LegalZoom Rep
over a year old

Glad we could help. Thanks so much for sharing!

Maryland
1 review
0 helpful votes
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Very helpful customer service.
January 11, 2016

Had a ton of questions, and Jacqueline answered them all with ease. Very pleased. Thank you!

Date of experience: January 11, 2016
LegalZoom S. LegalZoom Rep
over a year old

Hi, glad we could help. Thanks for being a valued customer!

California
1 review
0 helpful votes
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Exceeding Excellence
November 11, 2019

Michelle on Live Chat assistance was courteous and responsive to my requests.

Date of experience: November 8, 2019
LegalZoom S. LegalZoom Rep
over a year old

Great, Lyle. Thanks for sharing and please do not hesitate to contact us with any additional questions.

Florida
1 review
0 helpful votes
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Michelle
November 11, 2019

Michelle was very helpful, and solved my problem quickly

Date of experience: November 8, 2019
LegalZoom S. LegalZoom Rep
over a year old

Hi Tom, thanks for sharing your review.

California
1 review
0 helpful votes
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Aimee
April 8, 2020

Thank you for being patient with my issues. Sometimes these sites can be cumbersome.

Date of experience: April 8, 2020
LegalZoom S. LegalZoom Rep
over a year old

Hi Neesa, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

California
1 review
0 helpful votes
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Corporate filing
August 22, 2023

I would use Legal zoom again and refer you to colleagues

Date of experience: August 22, 2023
LegalZoom S. LegalZoom Rep
over a year old

We love hearing this, Jim, thank you!

Pennsylvania
1 review
0 helpful votes
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Resolved Issues
July 20, 2023

Friendly, Knowledgeable & Professional.
Huge help! Solved My Issues.

Date of experience: July 20, 2023
LegalZoom S. LegalZoom Rep
over a year old

We appreciate the love, James! Thank you for sharing.

Pennsylvania
2 reviews
0 helpful votes
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LLC Application
July 20, 2023

Very good and smooth. Agent knew what she was doing

Date of experience: July 20, 2023
LegalZoom S. LegalZoom Rep
over a year old

This is wonderful! Thanks for sharing, Nelson.

Illinois
1 review
0 helpful votes
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Quick response attention to questions.
July 19, 2023

Easier than flipping through materials. Provides a faster solution.

Date of experience: July 19, 2023
LegalZoom S. LegalZoom Rep
over a year old

Thanks for sharing, Angela!

Arizona
1 review
0 helpful votes
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Jenny in customer service was great.
July 17, 2023

Spoke with Jenny on some incorrect charges. She was prompt, fixed the issue-no problem.

Date of experience: July 17, 2023
LegalZoom S. LegalZoom Rep
over a year old

We're happy to hear this, Robert. Thank you for sharing.

Texas
1 review
0 helpful votes
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Agent had lots of patience!
July 17, 2023

Agent had lots of patience going over process. Follow up email very helpful with information.

Date of experience: July 17, 2023
LegalZoom S. LegalZoom Rep
over a year old

Thank you for sharing, Stephen!

California
1 review
0 helpful votes
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Very professional and knowledgeable
July 19, 2023

Very friendly representative, knowledgeable and professional

Date of experience: July 19, 2023
LegalZoom S. LegalZoom Rep
over a year old

Thank you, Danielle!

Florida
1 review
0 helpful votes
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Very good.
July 19, 2023

Had a question that was answered quickly and correctly

Date of experience: July 19, 2023
LegalZoom S. LegalZoom Rep
over a year old

Thanks for sharing, George!

Texas
1 review
0 helpful votes
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Getting started
July 17, 2023

So far smooth sailing,making things very easy,knowledgeable,polite,professional

Date of experience: July 17, 2023
LegalZoom S. LegalZoom Rep
over a year old

Thanks for sharing, Serge!

Maryland
1 review
0 helpful votes
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Aimee
June 3, 2020

Great customer service! Very patient. Positive attitude.

Date of experience: June 3, 2020
LegalZoom S. LegalZoom Rep
over a year old

Hi Mary, thanks for sharing this review of your experience. Please let us know if we can help with anything else.

Massachusetts
1 review
0 helpful votes
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Excellent customer service
June 23, 2023

Agent was very helpful and resolved my issue. Would highly recommend LegalZoom.

Date of experience: June 23, 2023
LegalZoom S. LegalZoom Rep
over a year old

We love to hear this, Joe! Thanks for sharing.

Texas
1 review
0 helpful votes
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Questions about my SS4 form
November 11, 2019

Michelle was very helpful talking me through my concerns.

Date of experience: November 8, 2019
LegalZoom S. LegalZoom Rep
over a year old

Hi Michelle, thanks for sharing your review. We're here if you have any additional questions or concerns.

Kentucky
1 review
1 helpful vote
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Great experience!
February 11, 2016

She was the best, answered all my questions fast and made it easy to understand.

Date of experience: February 11, 2016
LegalZoom S. LegalZoom Rep
over a year old

Hi Gary, we are happy we could help you. Thank you for sharing!

Missouri
1 review
0 helpful votes
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Smart way to start a business
July 18, 2023

Very easy to set up my business and helpful people. They answer all your questions.

Date of experience: July 18, 2023
LegalZoom S. LegalZoom Rep
over a year old

Thank you for sharing, Shelli!