Legacybox

After waiting more than 8 weeks and continuing monitoring legacybox webpage for updates on my orders without any decent progress, I decided to contact them, and all I was given were excuses and apologies. After talking to them for more than 20 minutes, they finally decided to give me some priority on my order. Which I was good with. 3 days later their webpage posted my order was completed and shipped out. Great I said, but what a nice surprise, all I received back were the same 2 VHS, s and one 8 mm cassette. Immediately I call them, and they initially said my order was completed and was on m way. When I told them I already received the box with no digitalized item, they gave me the excuse my cassettes have some mold or were with some kind of damage. I asked them why their webpage said the order was completed, they had no answer. They promised to send me a full refund,, and again, they did no sent a full refund, giving the excuse they need to cover the shipping charges, "for a service not completed". I wasted 3 months waiting for them and nothing, and at the end they kept some money from me. LEGACYBOX IS A FRAUD!

They will transfer your tapes but their customer service is horrible they don't respond to emails at all

I found Legacy Box through a Facebook ad after I quit trying to digitize the videos myself. I submitted 29 tapes, arriving to their warehouse on December 29th. I know the website says 8-10 weeks for busy season - AKA when I sent them in after Christmas - but I could've climbed Mt. Everest and back before the tapes would arrive. Here is the timeline of updates I got:
12/29 - We've received your order
1/25 - Order has been barcoded (what?)
2/1 - Order has been reviewed/inspected (again - what?)
2/8 - Order in line to be processed
2/15 - Order close to being processed
2/22 - Order in line to be transferred
3/1 - About to enter digitizing process!
4/18 - Order has been shipped!
4/21 - Order has been delivered!

Throughout March, I contacted them every week for a real time update on my order. They would always respond in a timely manner which was helpful, but still didn't assure me that my tapes would arrive soon. When the tapes arrived, all the DVD's worked except the VHS tapes that were converted to DVD's appeared in that fuzzy black and white obnoxious noise with no film playing.

Overall, I'm super happy with almost all of my new DVD's! I gave 3 stars due to the time it took and the VHS tape errors. I'd assume they are short staffed which is understandable, but they should change their estimated time on the website.

They don't let you unsubscribe which to me is always a red flag. I've tried everything I can think of and they won't stop sending texts and emails.

Warning regarding Legacy Box process: I read the instructions sent to me when I prepared my photos to be digitized. I spent hours getting the 25 bar code fotos in a specific sequence. I sent instructions along with my 25 foto packets indicating they were in a specific order. I packed the fotos in bar code order 1-25. However, when I received the digitized fotos back the bar code packets were not in numerical order on the disc. When I called customer service to complain I was told that the information about possibly being out of order was on their website but was not in the printed material sent with the Legacy Box. I then received a note from customer service explaining that they might need multiple scanners to achieve the quality desired and thus we cannot guarantee that our team will be able to keep your fotos in the order you sent them. If I had known this I would not have ordered and paid for a second disc nor would I not have ordered a thumb drive. My goal in digitizing the fotos was to have them in a sequential form that made sense to other viewers. To secure this goal, I then had to rearrange the fotos in the order I wished on Shutterfly. The quality of the digitizing of the fortos was fine.

Sent from my iPad

Here is my email to customer support, will be interested to see what (if anything) they have to respond with: "I think my expectations were maybe a little high, but I was surprised at the quality issues with the videos I received:
- My VHS VCR at home does a better job with tracking than the recorded digital result I received
- Much of the 8mm recording, while the sound seemed pretty good, I don't know why the screen was solid blue for A LOT of it, here again, my 8mm player at home would have done a much better job. Oddly enough, there was one segment of one tape that I was concerned about because the tape was wrinkled. But strangely, that came out reasonably well. So I don't know why so much of the rest of it had to be basically unwatchable.

I had a number of reasons for trying to digitize my tapes, but now I feel like I just wasted my money and will have to try other options, like do it myself, pay the brick and mortar shop up the street to do it, or finally get the batteries/power adapter replaced for my 8mm player.

Based on your reviews, I'm guessing there's not a lot your willing or able to do to rectify it, but I thought you should know anyway."

If their digitizing quality is as bad as their customer service, beware! Hope not to die of old age before they finally deliver. Go somewhere else!