The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Unbelievable deal. Chaps were of better quality than I expected. The fit great and are soft and conforming out of the box. I highly recommend these.
Order chaps as directions called for and fit good. Thanks
These are great chaps for the price, half the price of others I've looked at. They fit well and have already warmed my morning ride.
Really nice set of chaps. Wear 32" jeans and ordered 34" chaps. Fit is great. Typical quality product from LeatherUp.
Can't explain how great these chaps are. Fit and finish of the leather was fantastic. The zippers and snaps are a great feature which make for a real comfortable fit.
I really like everything about these chaps except for the area around the belt which is weak. Would like to see the stitching strengthened.
These chaps are very comfortable have lining that allows no wind thru I really like them
The leather is very soft but of good quality. they are comfortable to wear all day if needed.
Great pair of chaps...at first skeptical they would do the trick...as the weathers gotten colder in the East coast...they are neccessary. Xelement makes quality clothing.
Fit is great. Chaps are very warm and a good price.
Great quality. I'm 6'5" 240 and 42 fits great in waist and length. I'm in CA so I expect them to be quite warm and comfortable.
These chaps are of very good quality. They came a little long, trimmed them with a razor blade. Look and feel great. order these you won't be disappointed.
the chaps fit well and feel good, however the belt is flimsy and will turn the buckle sideways
This was my first pair of chaps and I have to say that I really like them a lot and so glad I went with this pair. Not only do they fit very well, but they look great on me and I have already gotten lots of compliments on them.
Nice design, easy to make fit. Very nice addition for both summer and winter riding.
Pretty nice. They fit great. A little long for short people. Great quality.
I'm very impressed with the chaps. Great leather, good fit, great comfort. I just finished a 600 mile weekend trip and the chaps were comfortable right of the box...
The price and quality of the chaps are great, but i think they possibly sent me a pair that were returned by someone else. There is a hole and a cut in the fabric at the end of the pants leg , plus the hole the buckle is in, looks worn as well. Not enuff to send back or complain about.
I LOVE my chaps. I was going to spend almost 200.00 but I found this site and ordered these and they fit great. Awesome quality, price, true fit, and very comfortable. I have had lots of people ask where I got them. I will order again and again. Thanks LeatherUp!!!
These chaps are a great deal! The price, quality and fit are fantastic. The elastic and zipper thighs allow for a custome fit.
I highly recommend these to everyone.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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